Reviewer Photos & Videos
Excellect titanium bifocals, exactly as ordered.
i ordered 2 pairs. i was able to specify arm length and nose bridge width. They are a perfect fit. Very happy.
If you need glasses in 2023, order NOW
First order. Supposed to be shipped by Sep 06.
Called and mailed.
Noone called back though got a 10 page survey form to FILL OUT to 'review' the help of the guy that never called.
Called again and they started a NEW order
Supposed to come by 22-Sep and still nothing so far though I keep getting emails that order is progressing but it has been at the same stage since Day ONE
Will try to ask for a refund by 22-Sep and will post review on whether the glasses arrived or even if they denied the refund by Sep 30
Doesn't even deserve the 1 star.
Ordered two pairs of glasses on the 30th of august, things were fine delivery expected to come before the 9th of September, called up on the 8th of September as it still hadn't been shipped, spoke to [Name Removed] who assured me they would be coming on or before the 17th of September, checked this morning to see how the shipping was going only to find out they still have not been cleared for shipping so I called, I spoke with someone who is putting in an escalation to find out why it has taken so long but still have to wait 1 - 2 business days...to find out what is going on when if they person I first spoke to did this I would have atleast known by now, never will I be buying from this company again as they obviously pick and choose whose order they care for and no my order was not complex it was a simple order. If you don't know times it should be delivered do not give out a specific date and explain why you use a tracking service that doesn't track. Would not recommend to anyone
Always reliable with cost saving
Been using them for years as long as you know your script. Definite value for money especially for klutzes like me. Once they got the script wrong and was happy to replace for me free of charge and another time it broke on its own which was also remedied. I've ordered a lot from them so not many faults.
No complaints here
I purchased a large frame intermediate pair of glasses and a pair of readers, each were 20 dollars, my one pair of low end Specsavers intermediate glasses just for comparison cost 110 dollars. The quality for Eyebuy direct glasses is on par with what you pay, they feel a little tight when putting them on but they settle quite comfortably very quickly, and the material of the frame is lack for a better word "cheap" but I went with a low end pair so that's to be expected. In comparison to Specsavers the Specsavers win for overall quality but the ...value for money goes to Eyebuydirect. Just a quick note the lenses are perfect and I don't notice any negative difference between the eyebuydirect and Specsavers glasses. It took 12 days for my two pairs of glasses to arrive and they came at the estimated time, my one pair of Specsavers glasses took longer, so another 1 up for eyebuydirect. I will definitely invest again in a more expensive pair of glasses from eyebuydirect, given how good my first experience was.
Delay and poor updating
I purchased two pairs of glasses on the 2nd of August and I was advised it will arrive in the next 10 days. On the order update page, it said that the expected arrival date was 14th of August, and I am writing this on the 17th as I do not see any further update. I chatted with customer representative twice and the result was only disappointment and insult.
Terrible experience i’ve ever had!
I’ve ordered glass 13 days ago but order status has not changed for 12 days!
No response and no customer service
Great Value For Money And Customer Service
I have ordered multiple pairs of glasses so far and I'm happy with the quality and price. My lens prescription which is high has always been perfect. So much cheaper than buying glasses in store especially for someone who needs high index lenses. They also offer a replacement pair or refund within 14 days of receiving your glasses if they don't fit you, which I needed to do and I got sent a new pair for free which I was very grateful for. I have been really impressed with the products and customer service from Eyebuydirect and will continue to purchase my glasses from them for years to come.
Excellent Product, Genuinely Low Prices
I read the reviews here and was apprehensive, but decided to go ahead with a smaller purchase. I bought a medium White Pine frame with steel hinges ($27) with a Single Vision Distance with EBDBlue 360 coating and a thinner lens. All up, it cost me less than $95 with a discount, this is less than just the reglazing done by SS at $99 without any frames, thinning or coating, just the lens.
I made the purchase on Jun 16, 2021, today is July 7, 2021, and I'm wearing the glasses. The lens is easier on the eyes, the frame is feather-lite and better t...han my 2.5x priced glasses from SS. With my previous glasses, I couldn't read the date on my watch, however, with the EBD product, I can, even though it is the same prescription. I couldn't recommend it highly enough. The only downside may seem to be the time it took to get here, but to put it in perspective, SS usually takes 2-3 weeks and I have to go pick them up.
Absolutely love EBD! Great service, price, and products.
So far, I've ordered 7 pairs of glasses and sunglasses with EBD, and the process has been so easy. I had my and my husband's prescription, but we had to measure our own PD. It was pretty easy with the little printout ruler on the website. I have Transitions in my glasses, and my husband got blue light blockers. I love the frames! I did have to adjust the ear bits in hot water, but that's pretty standard with new glasses. It does take a bit of fiddling around, but so worth it not to have to go into the store. We even got a free pair of sunglasses, which I upgraded to prescription lenses for around $40 including express post. Absolutely no complaints.
Amazing quality glasses
Eyebuydirect is a lifesaver, it's been super easy to buy from them, and good quality glasses. I got ones with the blue light filter and it really helps my eyes.
Do not buy from this place. If you do, keep your expectations very low. Their stuff sucks and it's a hassle trying to sort it. I bought two and i had to get a refund after WEEKS. Not to add the fact that the customer service was the worst.
Horrible Service - GO ELSEWHERE!
Ordered on 6th APR 2021, nil updates on website. Emailed them asking what is happining and was greeted with the generic "we have escalated your concern..."
Looking at other reviews, EyeBuyDirect blames delays on Pandemic which in all honesty is a complete load.
Last email stated I will have them on or before the 26th APR 2021, if I have not received them I will be requesting a refund via the ACCC.
Great, excellent, satisfying eyeglasses from eyebuydirect.
Quality eyeglasses, very cheap and fast delivery. I bought 3 eyeglasses -2 for myself and 1 for hubby. Very satisfied and their customer service was wonderful . Bought a very stylish eyeglasses( on sale) with premium progressive lenses as well as photochcromic lenses( transition lenses) all at Au $160+++ only. I did the math per eyeglasses with premium progressive lenses and transition lenses will cost you over $700 -$1000+++ all in, if I were to buy other stores.
DON’T IGNORE THE POOR REVIEWS
I unwittingly made an order for a pair of glasses on the 6th of February as I’m (still!) in desperate need of new glasses and thought I’d give EyeBuyDirect a chance having never ordered from there before. I was sucked in by the claims of the order fulfilment being 14 days at most.
After ordering I came to this site and read a lot of unfavourable reviews. I thought I’d be the lucky one but I’m definitely not.
It’s the 20th of March and the last communication I received was on the 12th of February saying my order is aLmoSt rEady....
Just go ...to a real optometrist, don’t try to scrimp and save, don’t believe their claims of a quick turnaround. It’s simply not true, and if like me your current pair of glasses are broken and you desperately need a new pair, don’t risk it with this place :)
Questions & Answers
I have noticed a lot of people saying they have had longer than advertised waits for their order. I was considering making an order, but would like to know how long the actual wait times have been.
How long did they tell you it would take for your order to arrive? Did it arrive? What was the actual length of time it took?
2-3 weeks normally and I order them yearly. But with covid, around a month. It's more due to Auspost delays though as I can see my current package just sitting there for 2 weeks now.
Hi Maam / Sir,
Greetings from EyeBuyDirect.
We are delighted to know that you've found the style that you like in EyeBuyDirect.
First, we make sure that the glasses will pass the highest quality standard since your satisfaction is our top priority.
It normally takes the order to be delivered within 7-14 business days including the processing of lenses.
We encounter no delays recently, even if there is any delay, we make sure to inform our customers ahead of time.
Second, please be informed that we offer an online tracking system for our customers to track the package. On top of that, we are available 24/7 to support you. And yes, that includes the holidays.
As a courtesy, please accept this code VIP30 discount code for your new purchase. Just enter the code upon check out to knock down 30% on your whole order.
* Applicable only to frames $15 or more and cannot be on sale.
* Offer subject to adjustment due to modifications, returns, cancellations, and exchanges.
* Maximum 6 frames per order.
* Offer cannot be combined with any other coupons or discounts.
* Offer may not be used on Ray-Ban and Oakley frames.
* Offer can only be used once a year.
Thank you and have a great day!
EyeBuyDirect Customer Care
I ordered Aug 30th 2021 and was told it would arrive by the 9th of September, they came on September 21st. The reason they came so late was because they were not cleared for shipping for over 2 weeks, the delivery company delivered it within 2 days of receiving it so it wasn't a fault with the delivery company it was with them.
This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.
Greetings from EyeBuyDirect.
In regards to your order, it has been shipped via AU POST EXPRESS POST EPARCEL on 2021-01-04 12:00:00
Your tracking number is NRL2038939010825
Upon checking, it was delivered to your on file address on January 5th.
Feel free to let us know if you have any question. Thank you.
EyeBuyDirect Customer Care Team
Hi can My girlfriend(Star)wear my prescription glasses, and can i wear stars reading glasses?
Get an answer from our members and Eye Buy Direct representatives
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