Reviewer Photos & Videos
Lowest Price With "Fast Delivery" . I highly doubt so.
I placed my order with EBD with the promise of 'Fast shipping', even was charged for 'express postage'. The order is in warehouse where 'The final touches are being added' to my order for last 2 weeks.
Was told that it would arrive before 10th October, and yet here I am looking at the status where it still hasn't been shipped.
Excellect titanium bifocals, exactly as ordered.
i ordered 2 pairs. i was able to specify arm length and nose bridge width. They are a perfect fit. Very happy.
Always reliable with cost saving
Been using them for years as long as you know your script. Definite value for money especially for klutzes like me. Once they got the script wrong and was happy to replace for me free of charge and another time it broke on its own which was also remedied. I've ordered a lot from them so not many faults.
No complaints here
I purchased a large frame intermediate pair of glasses and a pair of readers, each were 20 dollars, my one pair of low end Specsavers intermediate glasses just for comparison cost 110 dollars. The quality for Eyebuy direct glasses is on par with what you pay, they feel a little tight when putting them on but they settle quite comfortably very quickly, and the material of the frame is lack for a better word "cheap" but I went with a low end pair so that's to be expected. In comparison to Specsavers the Specsavers win for overall quality but the ...value for money goes to Eyebuydirect. Just a quick note the lenses are perfect and I don't notice any negative difference between the eyebuydirect and Specsavers glasses. It took 12 days for my two pairs of glasses to arrive and they came at the estimated time, my one pair of Specsavers glasses took longer, so another 1 up for eyebuydirect. I will definitely invest again in a more expensive pair of glasses from eyebuydirect, given how good my first experience was.
Great Value For Money And Customer Service
I have ordered multiple pairs of glasses so far and I'm happy with the quality and price. My lens prescription which is high has always been perfect. So much cheaper than buying glasses in store especially for someone who needs high index lenses. They also offer a replacement pair or refund within 14 days of receiving your glasses if they don't fit you, which I needed to do and I got sent a new pair for free which I was very grateful for. I have been really impressed with the products and customer service from Eyebuydirect and will continue to purchase my glasses from them for years to come.
Excellent Product, Genuinely Low Prices
I read the reviews here and was apprehensive, but decided to go ahead with a smaller purchase. I bought a medium White Pine frame with steel hinges ($27) with a Single Vision Distance with EBDBlue 360 coating and a thinner lens. All up, it cost me less than $95 with a discount, this is less than just the reglazing done by SS at $99 without any frames, thinning or coating, just the lens.
I made the purchase on Jun 16, 2021, today is July 7, 2021, and I'm wearing the glasses. The lens is easier on the eyes, the frame is feather-lite and better t...han my 2.5x priced glasses from SS. With my previous glasses, I couldn't read the date on my watch, however, with the EBD product, I can, even though it is the same prescription. I couldn't recommend it highly enough. The only downside may seem to be the time it took to get here, but to put it in perspective, SS usually takes 2-3 weeks and I have to go pick them up.
Absolutely love EBD! Great service, price, and products.
So far, I've ordered 7 pairs of glasses and sunglasses with EBD, and the process has been so easy. I had my and my husband's prescription, but we had to measure our own PD. It was pretty easy with the little printout ruler on the website. I have Transitions in my glasses, and my husband got blue light blockers. I love the frames! I did have to adjust the ear bits in hot water, but that's pretty standard with new glasses. It does take a bit of fiddling around, but so worth it not to have to go into the store. We even got a free pair of sunglasses, which I upgraded to prescription lenses for around $40 including express post. Absolutely no complaints.
Amazing quality glasses
Eyebuydirect is a lifesaver, it's been super easy to buy from them, and good quality glasses. I got ones with the blue light filter and it really helps my eyes.
Great, excellent, satisfying eyeglasses from eyebuydirect.
Quality eyeglasses, very cheap and fast delivery. I bought 3 eyeglasses -2 for myself and 1 for hubby. Very satisfied and their customer service was wonderful . Bought a very stylish eyeglasses( on sale) with premium progressive lenses as well as photochcromic lenses( transition lenses) all at Au $160+++ only. I did the math per eyeglasses with premium progressive lenses and transition lenses will cost you over $700 -$1000+++ all in, if I were to buy other stores.
Products not bad but service is abysmal!
Placed my order with an applied discount code however when payment went through the code has disappeared. Emailed straight away and happily received an email apologising for the glitch and a partial refund would be processed within 3-5 working days for the difference.
Compared to others my 3 week wait for my glasses wasn’t too bad, in which time I emailed several times chasing my refund - each time receiving a copy and paste response saying the matter had been escalated to the accounting department and I would here back shortly.
My order is n...ow complete and my last email has now gone without reply for the past 2 days, I’m concerned my refund will never happen as the order is closed! I would appreciate a response from EyeBuyDirect ASAP confirming my refund has/will be processed as a matter of urgency. Order number AU51790632.
Keep stuffing up my orders...
I ordered two pairs of glasses and specifically asked them to use the same script and details of my previous order but that didn't match.
I can read with but can't work on a computer with as the focusing distance is too short.
The previous order was fine (although they sent me the wrong size first) and I don't know why they couldn't match the details this time despite the fact I mentioned it not once but twice while orderinh.
Also it took ages for me to get the glasses and they're obviously cut them in china.
Not happy and although they are cheap and look great I'd rather pay more, buy local and have glasses I can use and wish I gave the money to charity instead
Ordered glasses and arrived 14 days later. Love the style, fit, lenses. What costs $200 at an Aust Optometrist cost $40 from Eyebuydirect. Fast delivery. Only downside is cannot claim from health fund as seller is based overseas.
Excellent pricing with great quality glasses.
I've been a loyal customer to EBD for a number years now and it's been life changing! I have a strong script, so getting glasses at my local optometrists is quite an expensive affair.
They have a great selection of frames and lenses, and the online try on feature works pretty well too. They really do stand by their 14 day return policy as I've sent back glasses for a refund with no questions asked. I've had replacements sent out to me with no issues as well when I've had issues with the frames. They're owned by Essilor which is a massive Fren...ch Optics company, so I have some faith on the quality of lenses that they produce. I notice some of the reviewers complaining about poor quality and delivery times. I've gotten a pair of stylish prescription sunnies for $80, when something similar would cost me $600+ at a local optometrist. At that price point I'm happy to deal with extended delivery times. It takes 3 weeks to get lenses in at a local shop as well, so it makes no difference. Admittedly some of the cheaper frames haven't been the best quality however they have a 1 year warranty as well, so well worth the money. Customer service has always been on point whenever I've raised an issue. Keep an eye out for coupons as they regularly give out discounts too. I don't generally write reviews but this is one of those companies that you just have to write a review for. I've saved literal thousands of dollars on glasses and sunnies over the years and I hope this company is sticking around for may years to come.
Let down big time!
I ordered prescription glasses and sunglasses on the 20th October, they advertise 7-14 days... 14 days later no glasses. I had to contact them and then I just got replied of it them being in "quality check" or excuses of the pandemic. I understand if it was a delay with shipping but my glasses had clearly not made it to that stage.... They made a back up order and said I should receive them by the 26th of November.. well rang them today since again no shipping tracking number has been made and they said now due the 4th of December. Requested a ...refund since again no shipping tracking number and I need glasses and I don't want to take the risk of them not arriving soon. A month and half is too long to wait. I am really disappointed as I have order before a few years ago and no issue. 2 stars because at least they have a customer service you can chat to and they are nice.
never had a problem
I have ordered quiet a few pairs of prescription glasses from eyebuydirect. I started with a cheap pair just to check the waters. every pair ive received arrived around 2 weeks after I order which to me is normal consider it takes specsavers and opsm around the same time. I love how on the website you can see what the glasses look like on a photo of yourself plus that fact you can also donate a pair for every pair you buy! I found my new favourite frames!
Questions & Answers
I have noticed a lot of people saying they have had longer than advertised waits for their order. I was considering making an order, but would like to know how long the actual wait times have been.
How long did they tell you it would take for your order to arrive? Did it arrive? What was the actual length of time it took?
2-3 weeks normally and I order them yearly. But with covid, around a month. It's more due to Auspost delays though as I can see my current package just sitting there for 2 weeks now.
Hi Maam / Sir,
Greetings from EyeBuyDirect.
We are delighted to know that you've found the style that you like in EyeBuyDirect.
First, we make sure that the glasses will pass the highest quality standard since your satisfaction is our top priority.
It normally takes the order to be delivered within 7-14 business days including the processing of lenses.
We encounter no delays recently, even if there is any delay, we make sure to inform our customers ahead of time.
Second, please be informed that we offer an online tracking system for our customers to track the package. On top of that, we are available 24/7 to support you. And yes, that includes the holidays.
As a courtesy, please accept this code VIP30 discount code for your new purchase. Just enter the code upon check out to knock down 30% on your whole order.
* Applicable only to frames $15 or more and cannot be on sale.
* Offer subject to adjustment due to modifications, returns, cancellations, and exchanges.
* Maximum 6 frames per order.
* Offer cannot be combined with any other coupons or discounts.
* Offer may not be used on Ray-Ban and Oakley frames.
* Offer can only be used once a year.
Thank you and have a great day!
EyeBuyDirect Customer Care
I ordered Aug 30th 2021 and was told it would arrive by the 9th of September, they came on September 21st. The reason they came so late was because they were not cleared for shipping for over 2 weeks, the delivery company delivered it within 2 days of receiving it so it wasn't a fault with the delivery company it was with them.
This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.
Greetings from EyeBuyDirect.
In regards to your order, it has been shipped via AU POST EXPRESS POST EPARCEL on 2021-01-04 12:00:00
Your tracking number is NRL2038939010825
Upon checking, it was delivered to your on file address on January 5th.
Feel free to let us know if you have any question. Thank you.
EyeBuyDirect Customer Care Team
Hi can My girlfriend(Star)wear my prescription glasses, and can i wear stars reading glasses?
Get an answer from our members and Eye Buy Direct representatives
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