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EyeBuyDirect

EyeBuyDirect

2.9 from 89 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.8 (24)
  • Return Claim MadeYes (2) · No (21)
  • Shipping
    4.0 (20)
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  • Verified

Lowest Price With "Fast Delivery" . I highly doubt so.

published

I placed my order with EBD with the promise of 'Fast shipping', even was charged for 'express postage'. The order is in warehouse where 'The final touches are being added' to my order for last 2 weeks.

Was told that it would arrive before 10th October, and yet here I am looking at the status where it still hasn't been shipped.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Eye Buy Direct
Alice T.Eye Buy Direct
Rhea B.
Rhea B.

Writing this on 14th October. No status updates, no tracking info, not surprised.

Rhea B.
Rhea B.

If the order can't be sent this week, please let me know so that I can apply for a refund.

Excellect titanium bifocals, exactly as ordered.

published

i ordered 2 pairs. i was able to specify arm length and nose bridge width. They are a perfect fit. Very happy.

Product Quality
5/5
Shipping
5/5
Eye Buy Direct
Alice T.Eye Buy Direct
Mona
MonaSydney, NSW
  • 4 reviews
  • 2 likes
  • Verified

Always reliable with cost saving

published

Been using them for years as long as you know your script. Definite value for money especially for klutzes like me. Once they got the script wrong and was happy to replace for me free of charge and another time it broke on its own which was also remedied. I've ordered a lot from them so not many faults.

Product Quality
5/5
Shipping
4/5
Eye Buy Direct
Alice T.Eye Buy Direct
Hippoponomous
Hippoponomous
  • 6 reviews

No complaints here

published
Product Quality
5/5
Shipping
5/5
Eye Buy Direct
Alice T.Eye Buy Direct
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Natalie
NatalieGreater Melbourne (Outer), VIC

Great Value For Money And Customer Service

published

I have ordered multiple pairs of glasses so far and I'm happy with the quality and price. My lens prescription which is high has always been perfect. So much cheaper than buying glasses in store especially for someone who needs high index lenses. They also offer a replacement pair or refund within 14 days of receiving your glasses if they don't fit you, which I needed to do and I got sent a new pair for free which I was very grateful for. I have been really impressed with the products and customer service from Eyebuydirect and will continue to purchase my glasses from them for years to come.

Product Quality
5/5
Shipping
5/5
Eye Buy Direct
Alice T.Eye Buy Direct
Fawäd Mastoi
Fawäd MastoiCentral Highlands and Goldfields, VIC
  • 16 reviews
  • 7 likes
  • Verified

Excellent Product, Genuinely Low Prices

published
Product Quality
5/5
Shipping
3/5
Monica
MonicaMetropolitan Adelaide, SA
  • 2 reviews

Absolutely love EBD! Great service, price, and products.

published

So far, I've ordered 7 pairs of glasses and sunglasses with EBD, and the process has been so easy. I had my and my husband's prescription, but we had to measure our own PD. It was pretty easy with the little printout ruler on the website. I have Transitions in my glasses, and my husband got blue light blockers. I love the frames! I did have to adjust the ear bits in hot water, but that's pretty standard with new glasses. It does take a bit of fiddling around, but so worth it not to have to go into the store. We even got a free pair of sunglasses, which I upgraded to prescription lenses for around $40 including express post. Absolutely no complaints.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Eye Buy Direct
Alice T.Eye Buy Direct
Sushmita D.
Sushmita D.Greater Melbourne (Inner), VIC

Amazing quality glasses

published

Eyebuydirect is a lifesaver, it's been super easy to buy from them, and good quality glasses. I got ones with the blue light filter and it really helps my eyes.

Product Quality
5/5
Shipping
4/5
Eye Buy Direct
Alice T.Eye Buy Direct
Diana
DianaGreater Melbourne (Inner), VIC
  • 2 reviews

Great, excellent, satisfying eyeglasses from eyebuydirect.

published

Quality eyeglasses, very cheap and fast delivery. I bought 3 eyeglasses -2 for myself and 1 for hubby. Very satisfied and their customer service was wonderful . Bought a very stylish eyeglasses( on sale) with premium progressive lenses as well as photochcromic lenses( transition lenses) all at Au $160+++ only. I did the math per eyeglasses with premium progressive lenses and transition lenses will cost you over $700 -$1000+++ all in, if I were to buy other stores.

Product Quality
5/5
Shipping
5/5
Eye Buy Direct
Alice T.Eye Buy Direct
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Matt Chatt
Matt Chatt Sydney, NSW

Products not bad but service is abysmal!

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Eye Buy Direct
Alice T.Eye Buy Direct
Matt Chatt
Matt Chatt

Thank you for finally processing, it’s just a shame it’s comes down to public criticism to force the issue.

Eye Buy Direct
Alice T.Eye Buy Direct
Oli
OliMetropolitan Adelaide, SA
  • 6 reviews
  • Verified

Keep stuffing up my orders...

published

I ordered two pairs of glasses and specifically asked them to use the same script and details of my previous order but that didn't match.

I can read with but can't work on a computer with as the focusing distance is too short.

The previous order was fine (although they sent me the wrong size first) and I don't know why they couldn't match the details this time despite the fact I mentioned it not once but twice while orderinh.

Also it took ages for me to get the glasses and they're obviously cut them in china.

Not happy and although they are cheap and look great I'd rather pay more, buy local and have glasses I can use and wish I gave the money to charity instead

Product Quality
4/5
Shipping
2/5
Eye Buy Direct
Alice T.Eye Buy Direct
Bella
BellaSydney, NSW
  • 26 reviews
  • 28 likes

Excellent service

published

Ordered glasses and arrived 14 days later. Love the style, fit, lenses. What costs $200 at an Aust Optometrist cost $40 from Eyebuydirect. Fast delivery. Only downside is cannot claim from health fund as seller is based overseas.

Product Quality
5/5
Shipping
5/5
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Abir
Abir Sydney, NSW
  • Verified

Excellent pricing with great quality glasses.

published
Product Quality
4/5
Shipping
5/5
Eye Buy Direct
Alice T.Eye Buy Direct
helena S
helena SGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Let down big time!

published
Shipping
1/5
Incentivised Review No
Eye Buy Direct
Alice T.Eye Buy Direct
Amber Sky S.
Amber Sky S.South East Queensland, QLD
  • Verified

never had a problem

published

I have ordered quiet a few pairs of prescription glasses from eyebuydirect. I started with a cheap pair just to check the waters. every pair ive received arrived around 2 weeks after I order which to me is normal consider it takes specsavers and opsm around the same time. I love how on the website you can see what the glasses look like on a photo of yourself plus that fact you can also donate a pair for every pair you buy! I found my new favourite frames!

Product Quality
5/5
Shipping
5/5
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Questions & Answers

Gilded W.
Gilded W.asked

I have noticed a lot of people saying they have had longer than advertised waits for their order. I was considering making an order, but would like to know how long the actual wait times have been.

How long did they tell you it would take for your order to arrive? Did it arrive? What was the actual length of time it took?

4 answers
Mona
Mona

2-3 weeks normally and I order them yearly. But with covid, around a month. It's more due to Auspost delays though as I can see my current package just sitting there for 2 weeks now.

Eye Buy Direct
Alice T.Eye Buy Direct

Hi Maam / Sir,

Greetings from EyeBuyDirect.

We are delighted to know that you've found the style that you like in EyeBuyDirect.

First, we make sure that the glasses will pass the highest quality standard since your satisfaction is our top priority.
It normally takes the order to be delivered within 7-14 business days including the processing of lenses.
We encounter no delays recently, even if there is any delay, we make sure to inform our customers ahead of time.

Second, please be informed that we offer an online tracking system for our customers to track the package. On top of that, we are available 24/7 to support you. And yes, that includes the holidays.

As a courtesy, please accept this code VIP30 discount code for your new purchase. Just enter the code upon check out to knock down 30% on your whole order.

* Applicable only to frames $15 or more and cannot be on sale.
* Offer subject to adjustment due to modifications, returns, cancellations, and exchanges.
* Maximum 6 frames per order.
* Offer cannot be combined with any other coupons or discounts.
* Offer may not be used on Ray-Ban and Oakley frames.
* Offer can only be used once a year.

Thank you and have a great day!

Alice

EyeBuyDirect Customer Care

Taylah
Taylah

I ordered Aug 30th 2021 and was told it would arrive by the 9th of September, they came on September 21st. The reason they came so late was because they were not cleared for shipping for over 2 weeks, the delivery company delivered it within 2 days of receiving it so it wasn't a fault with the delivery company it was with them.

isa
isaasked

This is my tracking number AU49031083 which was ordered on 22 /12/2020. Just want to know where is the parcel even with the Covid 19 delays.

1 answer
Eye Buy Direct
Alice T.Eye Buy Direct

Hi Isabella,

Greetings from EyeBuyDirect.

In regards to your order, it has been shipped via AU POST EXPRESS POST EPARCEL on 2021-01-04 12:00:00
Your tracking number is NRL2038939010825
Upon checking, it was delivered to your on file address on January 5th.

Feel free to let us know if you have any question. Thank you.

BR,

EyeBuyDirect Customer Care Team

Joshua H.
Joshua H.asked

Hi can My girlfriend(Star)wear my prescription glasses, and can i wear stars reading glasses?

No answers
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