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Absolutely disappointment of a company
It's a real shame, this company could be so fantastic. If they put even 1/10 of the effort they put to sales towards customer service they would be great. I am disgusted that when I need to talk about ANYTHING related to them seeing money, I get an answer in minutes/hours. ANYTIME it is something towards customer relations, It takes weeks (if they even bother to get back to me)
This company is terrible!!
I have been a client for over 9 years and have had zero support from this company. They are all about taking money and never support the business on customer complaints. I would never recommend them and 1 client is too good!! Do not risk using EZIDEBIT as your merchant provider.
Ridiculous company! Crazy to use them if you value your customers.
Charges a service fee of $1.20 per transaction. Dishonour fee of $21.90 for a weekly dorect debit of $33 and the only reason it doshonoured is because i wasnt aware of the service fee so it was short by $1. Company did not care to losten to me.
Worst custoner service ibhave encountered. Condensending woman needs to wind her neck in consodering its my money we were talking about.
Charged me 4 times in 2 weeks ! For one late payment
I have a gym membership. And they charged me over $86.00 dollars on 1 late payment of $31.00 dollars . When I contact the company they couldn’t look at the information and told me you need to speak to the gym. The gym owner said I need to go back to Ezidebit. Stay away from this company it's total scam and you will get burnt
Ezidebit is a criminal organisation!!!
Keep away from them. Got changed 25%extra on my bill as a dishonour fee. Make sure you read their ridiculous polices before signing the agreement. Then you won't sign, and you won't be disappointed.
Really terrible customer service.
Phone number on their website does not work. Cancelled subscription with MindBody. Was still being charged monthly by Ezidebit without knowing. Couldn't call them because their phone number doesn't work.
The Ezidebit charged me $14.80 for failure payment even after the authorisation was removed. The company never send me any payment information like when is due day payment. I got surcharged more that 50% of my bills. Is it lawful? Try to avoid dealt with them if possible.
Dishonest fees and charges
Dishonest fees and charges deducted for no valid reason even after authorisation was removed. Generally, a hard to deal with company who don't care much expect to increase their profits thought inflated fees.
Extremely poor customer service. I would not recommend them. They do not value their clients or new clientele. I have experienced very unsupportive staff and have had to wait very long to receive a response to my queries.
Unauthorised transactions that Ezidebit cannot even trace in their system!
Going through my credit card statements and saw 2 unknown transactions from Ezidebit on the same day. Enquired online with no result. Enquired on the phone to be told by Ezidebit that they cannot even trace these transactions in their system despite being charged twice. Requested and received an e-mail from Ezidebit acknowledging their inability to justify the transactions. Now dealing with my credit card issuer to cancel the unauthorised transactions and recover my money. That a company be able to take your hard-earned money away with no record and no justification is quite frightening really...
This company take unauthorised debits from your accounts. Be very wary. They debited my account over $1000 and we hadn't used a particular service in over 5 years. I'm taking them to the financial ombudsmen.
Unsupportive. Don’t do business here
Poor customer service and can never speak to anyone higher up as their always at lunch. Watch out for hidden fees and fees that are never explained upon sign up like a transfer of data fee of $2500 with no explanation as to what it’s for. I’m sorry to say that Ezidebit have provided nothing but a poor experience to me and my clients.
Ezidebit receive a dispute from a bank and ask for evidence that a person is being charged and when you provide the evidence they still honour the banks dispute and return the fees disputed plus an additional $40 ...
Exorbitant fees with a poor service lacking in essential features.
The Ezidebit fee structure is one of the most expensive I have seen from any merchant. As the only merchant partner to Mind Body in Australia we are obliged to use them and they have a serious disincentive to improve their offering (a monopoly is never a good thing lets face it). Mind Body should take note because Ezidebit as their only merchant partner could well risk new customers signing up. Ezidebit don't offer refund or reversal functionality which causes a lot of problems and additional work and means that they can happily charge you f...or money that goes back to the customer. Their partnership with Mind Body is also flawed in that there has been an intermittent but regular problem over the years of double charging customers. Ezidebit say it is Mind Body's fault who say that it is Ezidebit's. Once again pointing to the utter lack of interest by Ezidebit in offering service to customers. I agree with others that the COVID shutdown of payments was utterly unbelievable. At a time when the business was already struggling badly that was the support they offered. We had already transitioned the yoga studio to go online and were doing the right thing by pausing or cancelling memberships. A recent phone conversation with Ezidebit cemented my regard for them. The customer service person argued ceaselessly with me about their right to charge transaction fees for an error they blame on Mind Body (the double charge error). Regardless of whether the point is correct or not, I was stunned by the belligerence of the customer service person. I have never encountered anything like it.
Apparently you have to give a minimum of 1 Star
They stopped all of our payments with no notice crippling a business during Covid 19, we were still working, our members were still active in virtual classes. But apparently Ezidebit can play god. Oh they actually had our clients money. Theft?
Long Time Client/Immediate Cancellation
Dont give them a cent!!!!
Decided that due Covid19 pandemic that they will hold funds from us to "protect" our clients without any prior contact with us and even tho all our members were happy to continue given to us as goodwill gestures during our current closure. No correspondence with us and no notice given. Gets better; these clowns then ask us to provide evidence about our future practices... How dare they!!!! Advice from other debiting agencies advised that these fools were doing this and also illegal... if there was a "drop dead" review option i would gladly select it for these morons.
During Corona Virus Crisis Ezidebit cut off payments for Studios
Ezidebit has suspended all payments from members and stopped therefor the cash flow for all their customers. Their reasoning is the Governments decision to stop the health industry from operating during the CV to help to sustain the spread. Whilst we absolutely agree with this and we moved our business online straight away, we are devastated about the decision from Ezidebit to cut off all our payments. All our members have been amazing and wanting to support us during these times and continue on their membership to we can pay our teachers and o...ur rent. Now, with ezidebits decision and without any warning from one day to the other they stopped our cashflow with the result of small business not being able to survive and our members not being able to practice anymore online. Most people and businesses have been so supportive and kind. Ezidebit is certainly not part of this. So sad. And disappointing customer experience.
Business! Don't touch them with a 10 foot barge pole
Suspended all direct debits for gyms nationwide with no warning, no options and absolutely no legislative authority. While gym owners are working around the clock to move their classes and offerings online, Ezidebit took the decision to simply stop all payments from all members. Totally unacceptable!
Do Not USE Ezi Debit
This company should be shut down, scamming peoples money they have been debiting money from my account and attempting to take more everyday when my gym membership has been canceled. Do not use Ezi Debit. My gym are useless as well as they cant get in contact with ezi debit either and they will not refund the money they have taken with out authority
DO NOT USE Ezidebit
My wife and I joined a Gym who utilised Ezidebit. All went well for several months Until they deducted multiple amounts from our account without authority. Despite being advised by the gym they deducted multiple payments a second time. All without authority. They have done nothing. We are owed over $1500. Worse still, so are many others from the gym. The Gym has been great and have done everything they can to get the money returned from ezidebit.
Despite repeated requests ezidebit have not refunded any money.
Do not use ezidebit if you are a business or an individual paying a business who uses ezidebit.
Legal action plus formal complaints to FSO and AFCA are being submitted.
This company is not even worth a star at most
This company is not even worth a star at most. Absolutely terrible support team who knows the answers to absolutely nothing. This cost me so much admin by charging my members more then what they should be paying at random times. It's terrible.
An outrageous debit facility They take $14.95 for a failed payment . They also take $14.95 for a failed failed payment
They need to be reported . The banks have been held accountable for fleecing people for failed payments and this company is free to debit my account as THEY see fit . It’s an invasion of my account details and privacy . I am giving up my gym because they use this payment system .
very disappointed with company
I was charged $14.80 for a declined $62 direct debit(bank error), spent ages trying to figure out who the company was and what the fee was as they hadn’t contacted me to let me know. The only way to find out about it seemed to be to put my credit card details into their website which I was not happy to do. It seems immoral to charge people that much for a failed direct debit - I think lots of the gym’s members would be Seniors/pensioners and students as it belongs to the local council, and this must impact them greatly. I’m now looking for ways to avoid having any of my money support them
What a scam. Never use this company.
I would like to give zero stars. Since my after-school care company started using this company I have been hit with a bunch of fees $14.80 a pop due to ridiculous dishonor debts. The attempted debits from my account were well over my normal fee but with no warning such as an email or something to say how much was to be debited and when. Seems they are making a lot of money this way. I much prefer paying my after-school care well in advance than having to pay these dodgy characters.
Not compliant with Australian Legislation
Clients of Ezidebit are required to add the minimum processing fee that their clients are eligible to pay to their prices under the Competition and Consumer Act (Payment Surcharge) Amendment 2016. They directed multiple business owners that they could avoid this in lieu of posting a separate fee breakdown. This is prohibited under the act, for details read:
Ezidebit - avoid at all costs
Unfortuantely I cannot give zero stars. Without wanting to be melodramatic, I detest this company. The faciliate direct debit solutions for all sorts of companies, everything from my yoga studio to my business insurance - and they are nothing but awful to deal with - and for companies considering them, don't - in 2019 there are so many good, easy to manage direct debit solutions; and as with anyone, we all have a lot of direct debits going out of their account. Most companies I find to be fine, including where things go wrong and maybe a paymen...t bounces (yes, often my fault/error - but most companies and their payment solutions are pretty tolerant). Not Ezidebit, they hit you for nearly $10 at a time and often in multiples because in one case recently I didn't realise I was a few dollars short in an account, my payment bounced. I transferred the couple of dollars into the account, as the company had emailed and said they'd reprocess in a few days (no mention of a dishonour fee). In the meantime Ezidebit hit me with $10 without warning. So payment bounced again. Another $10. I changed the payment to a different account with more than enough money to cover the payment, and for some reason it has bounced (still trying to work that out) and another $10. A long story too boring for a review, but on another instance when I contacted Ezidebit about a series of dishonour fees - because their first dishonour meant there wasn't enough funds for subsequent payments, and I felt the information they had supplied me via text message was clearly misleading and resulted in a few dishonour fees, the customer service was dreadful. Sure, they don't have to agree with me and I'm happy to put my hand up to my error and they don't even have to give me the outcome I was looking for (i.e. a refund) but a bit of pleasant service and understanding would not go astray - as we all know, often that's enough to make most people feel okay about a situation.
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