??!
1 photo
F1RST Tax & Duty Free

F1RST Tax & Duty Free

1.8 from 10 reviews

Reviews

1.8

10 reviews
5
(2)
4
(0)
3
(0)
2
(0)
1
(8)
    Previous
    Next
    Mossolbtraf

    MossolbtrafGreater Melbourne (Outer), VIC

    • Verified customer

    No zero rating available

    published

    I purchased 3 X bottles of rum. The cashier asked about my final destination. Did not ask about transiting. Because the purchase was not in a sealed bag, I had to surrender these at transit security in Auckland. And I have been unable to contact First to demand compensation. They don't care about their customers, just making a sale.

    James

    JamesMOUNT MACEDON

    Failed to honour advertised discount at checkout until challenged

    published

    At the display at 15% discount was offered on Talisker Whisky, however at the checkout I was charged full price... it was only once I challenged the sales assittant, who then had to call her supervisor that the advertised discount was finally honoured. Clearly the system was not set up to offer the discount.

    Chris

    ChrisMelbourne

    • Verified customer

    Not a good buy

    published
    Food & Drink Shops

    Find out how F1RST Tax & Duty Free compares to other Food & Drink Shops

    Know better, choose better.

    Compare all
    Lou

    LouTasmania

    • 27 reviews
    • 9 likes

    Always helpful when returning home.

    published

    I have learned that ordering online before arrival can save a lot of time but is not a complete service. Alcohol, perfume, lots of items at a reasonable value yet ciggies must be purchased at the counter in person....so I still need to join a short line for that. I was lucky the pre-purchase was ready to collect and the rollie cigs were only $21 / 50 gms. 1/2 the shop price. Yes, some alcohol can be purchased cheaper but look for the alcohol sizes and do the maths. Shop around online before committing to the airport prices. The surprises are pleasant.

    jim

    jimPerth, WA

    • 6 reviews
    • 1 like

    duty free cigarettes

    published

    why do they bother to have duty free at Australian Airports, Cigarettes are more expensive at duty free than at Coles shopping centres ...thanks to the greedy government. a Carton of cigs at Singapore duty free is about $30, exactly the same gigs in Australia is $160. i dont get it !!!

    Rustyf0x

    Rustyf0xGreater Melbourne (Metropolitan), VIC

    • 2 reviews
    • Verified customer

    Don't rely on forward ordering -they're unreliable

    published
    Rosco

    RoscoGippsland, VIC

    • 2 reviews
    • 2 likes

    Better to spend your money in town.

    published

    I recently went through the Melbourne Tullamarine store and bought an expensive bottle of Scotch whiskey only to find it much cheaper on Ebay and Dan Murphy's.
    Duty may be removed but the goods are highly marked up.

    Amber72

    Amber72AU

    • 3 reviews
    • 1 like

    Excellent customer service-highly recommended

    published

    I purchased 2 bottles of Moet prior to travelling to the US, with the intention of picking them up on arrival back into Melbourne. Subsequently, one of my flights was cancelled, and I ended up going through Sydney with a domestic flight back to Melbourne. I explained this to the assistants at Melbourne Airport and they were more than happy to assist me upon presentation of id. Can't thank them enough for their understanding in my situation.

    Watch your receipts - F1RST @ Brisbane Airport

    published

    During the completion of my purchase I was asked if I'd like to buy a $1 bag. I happily accepted only to find the person behind the counter tried to charge me for 3 bags ($3 extra) while trying to distract me by yapping away. If I'm willing to pay the extra for your bags (which should be free by the way) the least you could do is show a bit of respect and be thankful for just that. Shameful

    Food & Drink Shops

    Find out how F1RST Tax & Duty Free compares to other Food & Drink Shops

    Know better, choose better.

    Compare all

    Overpriced fragrance at F1RST Tax & Duty Free at Melbourne International Airport

    published

    Questions & Answers

    Noella graham

    Noella grahamasked

    Who is the CEO of first tax duty free in Melbourne? Anyone know how to contact senior management regarding complaints, so far my 4 letters of complaint and 4 phone calls about my issue since August LAST YEAR have been ignored, I need to go higher, who do I contact please?

    3 answers
    jules
    jules

    Hi, i am absolutely blown away by the incompetent sales i got and extremely poor customer service i got during my trip last week, the dismissive attitude of the complaint resolution staff member that i had to deal with was horrifying and i cannot find how i get someone higher up, i would like to speak to the CEO about my experience too.

    jules
    jules

    Hi, i am absolutely blown away by the incompetent sales i got and extremely poor customer service i got during my trip last week, the dismissive attitude of the complaint resolution staff member that i had to deal with was horrifying and i cannot find how i get someone higher up, i would like to speak to the CEO about my experience too.

    anna
    anna

    I am facing the same problem. I am trying to chase up a refund of SKII product that was out of stock for buy and collect on arrival. The customer service was annoyed at me when I simply wanted to chase up my refund, my voicemails and emails did not get any response, and their response to my questions were inconsistent (one day telling me that refund will be made automatically, another day telling me it is being investigated due to the sales person being on leave etc.). I did want to take this higher up but didn't know who to speak to so I called the Melbourne Airport number directly and they gave me the number of the Supervisor who enabled me to reach the customer service person in charge. She was the person who sound annoyed...

    Get an answer from our members

    ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.