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Factory Direct Shutters, Awnings & Blinds

Factory Direct Shutters, Awnings & Blinds Questions & Answers

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4 questions from our users

Vronk999

Vronk999asked

The manager of qld Factory Direct. Plus contact number

3 answers
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

HI Vronk, please give us a call on 07 5437 8691

Vronk999
Vronk999

Justin
My number is 0410767499 please call me as I have asked for a manager to inspect my awnings on the number you have given me. But no one has inspected them.....the awnings will not go up or down. Roni

Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Okay no problem Roni, I'll give you a call shortly

Michelle V.

Michelle V.asked

Hi can I ask why your company requires full payment before installation I understand 50% but confused as to why 100%. We have recently renovated and all the contractors we have used have never required full payment until the job is inspected and fully complete.

1 answer
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Hi Michelle, thanks for your question. Generally the difference between buying from us and contracting a tradesman to perform work at your home, is you are purchasing a product not a service. purchasing blinds & awnings is similar to buying furniture, although many furniture stores require payment in full at the time of purchase. We ask for a 50% deposit and payment prior to installation. We do offer the ability to pay our installer when he arrives with your product although most people tend to want to pay prior. We also offer an amazing after sales service. Once you're product is delivered and installed our professional team contact you to ensure you are completely satisfied. Our business has been built on happy customers telling their friends about us. If you would like to discuss further please feel free to contact our service team. You can also ask for me, I'm the owner of Factory Direct Shutters and my name is Justin, Thanks Michelle,

Paul

Paulasked

Hi,

Are you gents franchised or owner operator?

Regards
Paul

2 answers
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Hi Paul, Factory Direct Shutters is a privately owned and operated business. We service Brisbane, Gold Coast and the Sunshine Coast. My name is Justin and my wife Tanya and I have just over 20 staff that help us run our family business. If you would like any further information please feel free to contact us.

Michelle V.
Michelle V.

Hi Justin can I ask why your company requires full payment before installation I understand 50% but confused as to why 100%. We have recently renovated and all the contractors we have used have never required full payment until the job is inspected and fully complete.

Brizzygrl

Brizzygrlasked

What sort of material do you use for your shutters beside timber. what is the warranty period?

1 answer
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Hi Brizzygrl, we offer a choice of timber, aluminium or extruded pvc for our shutters. Most popular is the extruded pvc as it is very durable and we offer a 20 Year Warranty. If you would like a quote you can contact us on 1300 077 125,
Regards
Justin

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