??!
1 photo
Factory Direct Shutters, Awnings & Blinds

Factory Direct Shutters, Awnings & Blinds

4.7 from 232 reviews · View Statistics

Reviews

4.9

183 reviews
5
(169)
4
(10)
3
(0)
2
(0)
1
(4)
  • Product Quality
    4.9 (177)
  • Return Claim MadeYes (0) · No (179)
  • Customer Service
    4.9 (174)
  • Warranty Claim MadeYes · No (183)
Previous
Next

Reviewer Photos & Videos

  • More
susie

susieSouth East Queensland, QLD

  • 2 reviews

Just Brilliant !

published

Just had two zip track awning blinds installed out on front verandah ...... fantastic love them blocks afternoon sun and look classy. Mark was great at installing them quick efficient and courteous so a big thank you ........

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Susie really appreciate the review. We are so glad you love your new awnings just in time for summer.

Maureen

Maureen

  • 2 reviews

Very Professional

published

From quote to fitting it was all very professional, Brett the installer did a great job and took the time to show us how to work everything, Thanks to all

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane QLD
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Maureen we are so pleased you were happy with your new blinds. We really appreciate the review.

Upgraded the whole room

published

I am very satisfied with the new blinds installed in our home office. They have lifted the room to a whole new level, they look great and the room looks complete. Great job from Quinn measure and quote to Ben installing.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunshine Coast
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Louise so much for the review. We are so pleased you are happy with your new blinds and the service from our team.

Blind & Shutter Shops

Find out how Factory Direct Shutters, Awnings & Blinds compares to other Blind & Shutter Shops

Know better, choose better.

Compare all

Indoor shutters

published

Our indoor shutters look great, others who have seen them like them, Kyle did a great job and he presented him self very well. I would recommend these type of shutters to my friends if they want to change their blinds

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

We are so pleased you love your new shutters. We really appreciate the review and will pass on your thanks to all involved.

Christine

ChristineSouth East Queensland, QLD

Excellent service

published

I have just had internal roller blinds installed this week and could not be happier with the service I've received. From the quote from Paul to the installation by Ben and subsequent follow-up the quality of service has been excellent. I would highly recommend Factory Direct.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunshine Coast
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks so much Christine we are so glad you were happy with your new blinds and our service. I will pass on your thanks to all involved.

Excellent customer service & product

published

An excellent experience from the beginning through to installation and follow up. The customer service by the FD team from Cameron’s measure & quote through to Jason’s installation was fantastic. We are thrilled with the quality, price and look of our new shutters and would definitely recommend FD shutters

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks so much Brigitte. We are so pleased you loved our service. I will pass on your thanks to all involved.

Sylvia

SylviaSouth East Queensland, QLD

Has modernised my home

published

From the measure to the installation, all has gone very smoothly. Could not be happier with the result. The shutters have not only cut down on the western sun heat but look absolutely fabulous. Very happy to recommend this company.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks so much Sylvia we are so pleased you were happy with your new shutters and service.

Pam CP

Pam CPSouth East Queensland, QLD

  • 2 reviews

A job well done in the time frame

published

Sales consultant Greg Mace was very good and the blind was installed by Scott and assistant quickly as I needed to go out. The blinds look great but I have not had much time to see how they will fare in a different weather situation. I am still waiting for shutters to be installed but expect that to happen within a few weeks time. Service has been very good so far.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBuddina Qld
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Pam really appreciate the review.

Karen Weldon

Karen WeldonSouth East Queensland, QLD

Looks fantastic

published

Professional, efficient, friendly staff and great choice of blinds. The area I had the blinds recently installed looks fantastic and does exactly what I was hoping which was to cut down on sunlight but not take away from our view. Issac the installer was fantastic he did an an amazing job. No hesitation on recommending your company. A++

Customer Service
Product Quality
Return Claim MadeNo
Store LocationQld
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Karen for the review. We are so pleased you were happy with the end result.

Blind & Shutter Shops

Find out how Factory Direct Shutters, Awnings & Blinds compares to other Blind & Shutter Shops

Know better, choose better.

Compare all
Buderim

BuderimAU

  • 2 reviews

Australian Made Sovereign Shutters - 10/10 Service, Quality, Installation, Customer Care & Attention to detail

published

We bought the Australian Made - Sovereign indoor shutters, the whole house was measured, ordered and installed approx. 5 - 6 weeks. Highly recommend all the staff from customer service, Cameron the in home consultant for measure & quoting, all office staff and amazing installer. 10/10. The office constantly updated up with production timelines, scheduled our installation around us & our times. Highly recommend and would definitely use FDS again. Very happy with the Australian Made product.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thankyou so much for your review, we really appreciate the feedback. We are so pleased you loved your new shutters and our service.

Monica Murphy

Monica MurphySouth East Queensland, QLD

Beautiful

published

Very professional and installer Glen made the installation a breeze. The room looks bigger and we still have our gorgeous view even with the shutters. Highly recommend and would use again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Monica we are so pleased you love your new shutters.

isabelle

isabelleSouth East Queensland, QLD

So happy with my shutters installation. Perfect job. We will call you in the future. Thanks again Isabelle

published

So happy with my shutters installation. Perfect job, clean. We will call you in the future. Exactly what we want. Thanks again. Great time and very serious. Isabelle Bribie Island

Customer Service
Product Quality
Return Claim MadeNo
Store Locationfactory direct shutters sunshine coast caloundra
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thank you so much Isabelle. We are so pleased you are happy with your new shutters.

Steve

SteveSouth East Queensland, QLD

The Great Outdoors.

published

Both blind and awning allow us now to use our space outside.From the beginning with the salespeople to the end with installation great service.The product looks great, thank you Ben for a great job with installation. We have already and will in the future recommend this company. Many Thanks.Steve.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKawana. Sunshine Coast.
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Steve we really appreciate the review and the recommendation.

Aussie

AussieSouth East Queensland, QLD

Stunning

published

Fantastic service from Sam and the installers they just look amazing. It has turned our house into a beautiful home thank you so much. We will definetly be recommending you to everyone we know

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast qld
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thankyou for the review we are so pleased you love your new shutters and our service.

Caz Y.

Caz Y.South East Queensland, QLD

Great product and service

published

This company was easy to deal with and were professional and efficient. The company was easy to contact and they kept me informed in relation to my delivery and installation.
The installers were friendly and approachable.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast QLD
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Caz we really appreciate the review.

Blind & Shutter Shops

Find out how Factory Direct Shutters, Awnings & Blinds compares to other Blind & Shutter Shops

Know better, choose better.

Compare all
Geoff

GeoffSouth East Queensland, QLD

  • 3 reviews

Great service & product

published

The team at FDS we’re great. The consultant was very knowledgeable and friendly, with no pressure placed on us to purchase the blinds. Once we confirmed the price the communication kept us informed as to delivery & payment. When the blinds arrived they were installed professionally & looked fantastic. We would highly recommend the company.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMaroochydore Qld
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Geoff for the review, we are so pleased you were happy with the end result and our service.

Melissa G.

Melissa G.South East Queensland, QLD

Absolutely love our shutters!

published

We are very happy with the shutters we have had installed throughout our home. The quality of the product is excellent & installation has been done to a very high standard. We would happily use Factory Direct again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Melissa we are so pleased you love your new shutters!

Helen

HelenSouth East Queensland, QLD

Love love love these Shutters

published

Love our shutters can hardly wait for the rest of our house to have them installed.
Great service and installation. Highly recommend these shutters.They are the best thing we have invested in .They look absolutely amazing.
Thankyou Helen & Reg

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunshine Coast Factory Direct
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Helen we are so pleased you love your new shutters they really do make such a difference. We love seeing our customers blown away with our service and products.

Great service, great shutters!

published

We have used factory direct shutters a couple of times now and I can’t fault them. They are fast, affordable and the shutters are excellent.
Would highly recommend them to anyone.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Monique we really appreciate your review and your business. We love when customers come back over and over again.

chris

chrisSouth East Queensland, QLD

Stunning plantation shutters

published

customer service was great,blinds are awesome,plantation shutters are very high quality,our installation was excellent,also received our warranty and care guide,we are very satisfied we highly recommended. factory direct shutters xxxxx

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSUNSHINE COAST
Warranty Claim MadeNo
1 comment
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Thanks Chris very much appreciated. We are pleased you love your new blinds and shutters.

Page 1 of 10
See all Factory Direct Shutters, Awnings & Blinds reviews

Questions & Answers

Vronk999

Vronk999asked

The manager of qld Factory Direct. Plus contact number

3 answers
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

HI Vronk, please give us a call on 07 5437 8691

Vronk999
Vronk999

Justin
My number is 0410767499 please call me as I have asked for a manager to inspect my awnings on the number you have given me. But no one has inspected them.....the awnings will not go up or down. Roni

Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Okay no problem Roni, I'll give you a call shortly

Michelle V.

Michelle V.asked

Hi can I ask why your company requires full payment before installation I understand 50% but confused as to why 100%. We have recently renovated and all the contractors we have used have never required full payment until the job is inspected and fully complete.

1 answer
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Hi Michelle, thanks for your question. Generally the difference between buying from us and contracting a tradesman to perform work at your home, is you are purchasing a product not a service. purchasing blinds & awnings is similar to buying furniture, although many furniture stores require payment in full at the time of purchase. We ask for a 50% deposit and payment prior to installation. We do offer the ability to pay our installer when he arrives with your product although most people tend to want to pay prior. We also offer an amazing after sales service. Once you're product is delivered and installed our professional team contact you to ensure you are completely satisfied. Our business has been built on happy customers telling their friends about us. If you would like to discuss further please feel free to contact our service team. You can also ask for me, I'm the owner of Factory Direct Shutters and my name is Justin, Thanks Michelle,

Paul

Paulasked

Hi,

Are you gents franchised or owner operator?

Regards
Paul

2 answers
Factory Direct Shutters, Awnings & Blinds
Justin R.Factory Direct Shutters, Awnings & Blinds

Hi Paul, Factory Direct Shutters is a privately owned and operated business. We service Brisbane, Gold Coast and the Sunshine Coast. My name is Justin and my wife Tanya and I have just over 20 staff that help us run our family business. If you would like any further information please feel free to contact us.

Michelle V.
Michelle V.

Hi Justin can I ask why your company requires full payment before installation I understand 50% but confused as to why 100%. We have recently renovated and all the contractors we have used have never required full payment until the job is inspected and fully complete.

Get an answer from our members and Factory Direct Shutters, Awnings & Blinds representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.