2Factory Fast

Factory Fast

 Verified
2Factory Fast
4.2

1,757 reviews

PositivevsNegative
81% · 1,423318 · 18%

Reviews

1,757 reviews
Cathy
CathySouth East Queensland, QLD
 

Retractable awning 4m x 3m

This item collapses after a light rain. The fabric cannot be tight enough to have the rain slide off the front. After the rain it ripped the front bar support (twice), which I repaired with a hammer & re-screwed bolts. It bent the roller in the middle, adding to the dip in fabric. The instructions were terrible, completely inadequate. After 4 days of trying to ‘fix’ the problem, I gave up & contacted Factory Fast with my issues & asked for a refund. 7 days later they’re still emailing me about waiting for product engineers, even after I’ve asked for a refund twice. This item needed a middle bracket, stronger roller, lighter arms & a lot better instructions. Show details
Product Quality
Shipping
  • Thumbnail
  • Thumbnail
  • Thumbnail
Matt B.
Matt B.
  Fair Incentive Verified

Heavy duty pond liner does the job

The pond liner was used as a bathroom waterproofing membrane rather than using the conventional liquid ‘paint on’ membrane.

The material is very tough yet flexible and creates a substantial water barrier. Initially I was thinking to also use some builders plastic underneath the pond liner to protect it from damage but when I received the material I was confident an additional layer was NOT necessary given the strength of the pond liner material.

The pond liner comes folded up and therefore has fold lines when unfolded however once unfolded and allowed to relax the material smooth out sufficiently for flooring to be added. Show details

  • Thumbnail
  • Thumbnail
Jacqui A
Jacqui AGreater Melbourne (Outer), VIC
  Fair Incentive

Treadmill mat & Barbell

Great product. Easy to use and store. Very happy with products Show details
Product Quality
Shipping
Claire Halford
Claire HalfordDarwin, NT3 posts
 

Missing pieces

Edit: I received my missing pieces but only after I left a bad review.

I am happy with the sand pit however it was missing two pieces for the canopy. I emailed and got the response that they have located the missing parts but that i will need to pay $90 for them. that is almost half what I paid for the whole thing. Show details

Product Quality
Shipping
MarkG
MarkGCanberra2 posts
  Fair Incentive

Good quality and value

Needed to replace my ensuite shower screen. Found Factory Fast online and ordered just what I needed.
I pulled out the old one myself. Not bad for a 70 year old with no experience. I then cleaned up the area and installed the new one. Although the instructions left a bit to be desired I did it in about 4 days on and off. Show details
JulieL
JulieL
  Fair Incentive

Great pizza oven accessory

This pizza peel makes cooking pizzas in the pizza oven very easy.
Lovely wooden handle that is long enough to be helpful.
Fast delivery time.
Corn Throw
Corn ThrowSouth East Queensland, QLD
  Fair Incentive

Love my Corn Throw

The whole family had a great Xmas day playing Corn Throw. Factory Fast website was easy to navigate and I felt they offered a well built and durable product. Show details
Terrie
TerrieMid North Coast, NSW3 posts
  Fair Incentive

Granddaughter Loves It

Bought a corner shelving stand. Perfect for the room. Easy to put together. Looks great. Very good value. Recommend. Show details
product
product
  Fair Incentive

perfect size

item is OK, but not the expected colour that I wanted Show details
John
John
  Fair Incentive

Looks great

Purchased two niches for my upcoming bathroom renovations. Factory fast is my go-to when looking for items at a cheaper price. Lots of products and easy to find. Show details
Horia
HoriaGreater Melbourne (Outer), VIC
  Fair Incentive

Great product

I purchased this product and it’s perfect. The stapler easily staples a stack of papers. It’s compact and easy to use. Show details
Sonja
SonjaPerth, WA2 posts
  Fair Incentive

Jigsaw

Shipping was prompt, wrapped and boxed well, made a great gift. Show details
Product Quality
Shipping
James M
James MSouth Australia
  Fair Incentive

Just as described!

Very happy, works perfectly and just as described. Delivery time was also quick.
Brett
BrettHunter Region, NSW
 

Do not purchase anything from this company!!!

I purchased a power weight rack cage from this company, which took over 3 weeks to be delivered for it to arrive damaged and missing parts. I have never seen an item arrive in such poor condition, the box was literally falling apart with peices out of the box. Multiple phone calls and emails later and I still have not received a resolution from them. It's not been over a month since I purchased this item. Stay well clear of them.
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
David H.
David H.South East Queensland, QLD
  Fair Incentive Verified

So Glad I Discovered Factory Fast

I am an Australian Senior Citizen with mobility issues and social anxiety so getting out to do shopping is very difficult. Discovering Factory Fast has been a total blessing for me. I have been able to shop their huge range online for my home modifications, furnishings and family gifts. The website is very easy to navigate and the ordering and paying process is so simple. Prices offered are extremely competitive. One concern for me was whether my purchases would arrive in reasonable time. I soon found out that there was no need to worry. I was pleasantly surprised by the timely deliveries and the good condition in which the goods arrived. Totally recommend. Show details
Happy Gilmore
Happy GilmoreSydney, NSW
  Fair Incentive Verified

40LBS Weighted Weight Gym Exercise Training Sport Vest

The quality of vest is very good. Sits well on the shoulders, and being able to remove and add the weights make this vest one to get. Just as good as the other vests at 3-4 times the price Show details
General Merchandise Shops

Find out how Factory Fast compares to other General Merchandise Shops

Know better, choose better.

Compare all
Peter B
Peter BSydney, NSW
  Fair Incentive

Great to deal with

Item arrived as listed (not opened as yet as it is a Christmas gift) but the packaging was in good order. Order and delivery were super quick. There online store is easy and great to navigate
We will defiantly buy other products from Factory Fast again Show details
Walter
WalterSydney, NSW
  Fair Incentive

Good Customer Service

i was talking to one of your friendly team member via chat and she helped me with my questions and assist me with the products that i was looking for. Show details
Bel Oliver
Bel OliverCentral Highlands and Goldfields, VIC
  Fair Incentive

Couldn’t be happier!

My order was exactly what I was after. It arrived extremely quickly and is fantastic quality. Thank you Factory Fast, I am a very happy customer. Show details
Katt F.
Katt F.
  Fair Incentive

Amazing Price and Product

The shower screen came quickly and packaged well. It was well priced and fitted amazing. Would definitely recommend to anyone that is looking for a simple shower screen. Show details
  • Thumbnail
  • Thumbnail
Nicole
Nicole
  Fair Incentive

Excellent quality

Commercial gym quality equipment. The EZ bar cable attachment is just as it seems online and is that of commercial quality
Davina K.
Davina K.Sydney Surrounds, NSW2 posts
  Fair Incentive

Happy with my purchase

Problem free transaction, easy to use website, good priced items, speedy delivery, good quality product. Would use again. Show details
Jenny
Jenny4 posts
  Verified

Bedside drawers

Absolutely the cheapest, tackiest pieces of furniture I have ever purchased. Ridiculous size, better in a dolls house. Dreadful quality. Show details
  • Thumbnail
  • Thumbnail
  • Thumbnail
funkynana
funkynanaThe Mallee, VIC31 posts
 

How good it is

The instructions was understandable love having a shower without stepping in and out of the bath. money well spent. Show details
Product Quality
Shipping
Sugandi
SugandiSydney, NSW11 posts
 

Bad customer service

Ordered on midnight and then I called 9am next to cancel. I asked if my order had been dispatched and they said no it hasn’t and it will probably dispatch in 24 hours. I then said can you cancel my order and the whole tone of voice changed and I was told sure it’ll be cancelled and then receive a call back at the end of the day saying we’ve attempted to cancel your order but warehouse has already shipped the order through which I think is the biggest lie seeing as they’re taking 10 hours to come, tell me this. I’m professional and bad customer service. Just avoid at all times.
romeyndanielle
romeyndanielleSouth East Queensland, QLD
  Fair Incentive Verified

Perfect rug perfect price

The quality of this rug is fenominal. I'm so impressed ! Show details
  • Thumbnail
General Merchandise Shops

Find out how Factory Fast compares to other General Merchandise Shops

Know better, choose better.

Compare all
Narelle
NarelleCentral Queensland, QLD
  Fair Incentive

Flags

Very fast and reliable service would like to see heaps more flags Show details
Bobby L.
Bobby L.Sydney, NSW
  Verified

Incredible helpful and clever

The clothes airer is easy to install and very durable. It saves so much space and it's so convenient as you can pull it out and expand it just as much as you want or need. I replaced the previous rack with this airer and now I can use the space previously take by the standing rack. When you don't use it just push it back and almost disappears from your view. I'm very happy and satisfied with my choice and order. Thank you Factory Fast! Show details
linda fribbins
linda fribbinsMetropolitan Adelaide, SA5 posts
  Fair Incentive Verified

everything and anything your looking for

fast to deliver and a super wide range of products at great prices. they have everything and anything your looking for.(and all the things you didnt think you needed till you seen their price for it.) Show details
LouiseR
LouiseR
  Fair Incentive

Excellent product quality

Jigsaw Puzzle board arrived in super speedy time and board quality is excellent. Very happy!! Show details
Shazzleberry
ShazzleberryJindabyne5 posts
  Fair Incentive

Great gear at great prices

I have used factory fast to buy tools and have been very happy with my purchases.
Recently bought a tile levelling system. It was half the price of where I was previously buying it. The quality was almost as good and well worth it for the price.
It arrived pretty quickly too. Show details
Product Quality
Shipping
Kevin
KevinSouthwest, VIC
  Fair Incentive

Nice clean look

Purchased the matte black semi-frameless front only shower screen after comparing a number of similar products online. Delivery time was good
and I had it installed by my builder who was impressed with the quality, and found it easy to install. Looks great in our renovated ensuite shower. Show details
  • Thumbnail
Meg R.
Meg R.Victoria
  Fair Incentive

Fast, efficient service

Factoryfast had s good selection of bedside tables to choose from at good prices. It was easy to order, they provided online help and delivery was fast and efficient. Show details
Product Quality
Shipping
Dene
DenePerth, WA5 posts
  Fair Incentive

Rocket's House

Great selection, fast speedy ordering and very quick delivery. Highly recommended. Show details
JFA
JFA
 

Late delivery & spare parts not available

My item took 3 weeks to deliver even though it was only 120km outside Sydney. Followed up multiple times to no avail. I just had to wait. No effort was made to try and resolve the problem.

Following this the shower door was damaged during installation (my fault). They do not sell spare parts and I need to purchase an entire wall to wall shower screen instead of just being able to replace the broken panel.

Poor customer service with no effort made to assist the customer. Will not buy from them again. Show details

Product Quality
Carol
CarolSouth East Queensland, QLD5 posts
 

POOR INSTRUCTIONS

I purchased the motorised awning and watched the instructions on the installation on the video and also briefly read the written instructioons which were very small. The video advised to make a hole in the wall for the bracket with a 16mm drill bit. However, the bolts were loose because the drill bit should have been 14mm. The video instructions were wrong. I had to grind the existing bolts off the wall because they were not sound and I could not remove them and start the whole process over. Factory fast would not send me a packet of bolts to replace the ones that were removed. They said the instructions on the video was a guide only.
General Merchandise Shops

Find out how Factory Fast compares to other General Merchandise Shops

Know better, choose better.

Compare all
Constantin
Constantin4 posts
 

No warranty no after sale support, lack of customer focus culture

I ordered an automated retractable awning. During installation one of the arm was damaged. I contacted them and ask for part replacement and offered to pay for the part and pickup the parts myself. Instead of responding to my request their response was that it was my fault because I did t follow their install instructions. BTW their install instructions that came with the product was the helpless. Anyway, it’s a product company not a service company with no after sale support. On a positive note they used AI to provide prompt but generic responses to email requests. Show details
Product Quality
Shipping
jacqueline M.
jacqueline M.Greater Melbourne (Metropolitan), VIC
  Fair Incentive

Good value & quality product

Ordered an item after Factory Fast product appeared in google search, and seemed to match my technical requirements. Had never heard of this supplier before but price was reasonable so took a punt and ordered it online. Quality better than anticipated & arrived quickly from an Australian warehouse site. Will consider this supplier very positively in the future. Show details
Gnomie
Gnomie
 

Do not purchase

Product arrived faulty - all wood split when screws applied, by hand with minimal pressure. No response from company, no refund, waste of money. Do not purchase from this company.
Product Quality
Shipping
BOB
BOB3 posts
  Fair Incentive

great service

ordred on time easy web site clear easy to use very happy will use again Show details
Page 2 of 10

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.