Factory pools were very professional from start to finish. We were having the pool put in before our new home was finished and your team worked very well with other trades to ensure a seamless delivery. After sales support has been completed in a timely manner. Very happy with the end result.
Attention to detail and focus on customer service
Great customer service from the get-go. From the sales team through to the aftercare team, it was a pleasure to work with Factory Pools. All queries were answered quickly and professionally (and I had a lot!). From phone calls, to emails and even a facetime call, there is no shortage on great customer service
In an industry where product from various companies are so similar, it was important for us to know that we will be supported before, during and after installation, and Factory Pools delivered in spades.
Thanks to the entire team! We love our pool!
Live it, love it, embrace it,
With the heater we are still using our pool and spa everyday and as I work late nights it is great to get home and relax in the spa.
Just a quick water sample to the pool shop fowl the road and it’s that easy to keep looking crystal clear.
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