Reviewer Photos & Videos
Love our white pool
We are loving our newly installed white pool!! We had one of Factory pools smaller pools installed and it has made an enormous impact to our backyard design. From start to finish Factory pools have been a pleasure to deal with and were always happy to answer any questions we had throughout the process. Would highly recommend!
Great Addition to our yard
We have a very small yard and decided to install a pool, the team at Factory Pools Perth were understanding and accommodating from the moment we walked through the door.
We shopped around all of the companies to get the right sized pool, a lot of other companies made promises that were not realistic (given we have such a small yard and needed engineering etc).
The install was amazing to watch and we managed to get the pool into a very tight space.
We had a couple of queries after the install and the team at head office have been amazing in the follow up.
We have used the pool a lot and it certainly is a feature to our yard.
I would definitely use Factory Pools Perth again.
Wry happy with the result
I was a little apprehensive going ahead with this project due to other reviews and experiences, but I was lucky enough to have had an overall positive experience. Don was the highlight of it all with his considerable knowledge and professionalism. Due to a challenging site it required a lot of due diligence prior to project start, which meant I knew exactly what to expect and what the risks were. I was very impressed by the excavation works and while there were some equipment install issues, they were resolved rather promptly. I’m very happy with the end result and have been able to enjoy the pool since Christmas. Until the cooler weather it’s been used almost every day.
Our process started 18 months ago we engaged Factory pools Perth to install our new pool in conjunction with building our new home.Their professinalism and eagerness to help us with great advice and fantastic choice of products was greatly appreciated. They have helped us create a back yard oasis that we are extremely happy with... Thanks to everyone at Factory Pools
Craig & Shannon Ball
We elected to go through Factory Pools as Miranda from their Joondalup display provided us with confidence that they were every bit as capable as other more well known pool installers.
Disappointingly, after signing up to take advantage of their 30 June 2020 sale we were let down every step of the way. The only positive we can think of was that we actually had our pool ready just in time for Christmas (however, it took numerous hours of my time on the phone complaining otherwise we probably wouldn't have!)
We could list numerous examples of ap...
Still waiting for a quote.
Had a site inspection over 6 weeks ago. We’ve called 3 times to request a completed quote and fobbed off each time being told they were busy.
(My friend had a site inspection same day and received her completed quote the next day) Totally wasted my time.
Product and Installation Service
Recently we engaged Factory Pools Perth to manufacture and supply a 5 x 3 meter into our back yard. The original sales experience was the best I have experienced. No pushy sale tactics, no pressure, very well product educated and flexible with our needs. Installation was professional with all care taken to ensure my home was protected, the yard was left clean and the final results are amazing.
The Hampton Sky Night Sparkle
Since our pool was installed our children haven't been out of it best investment yet!
Don was fantastic to deal with answered all our questions, visited us 3 times to clarify things for us.
As we chose the Sky Night color we wanted to make sure everything was just right. The color looks amazing and sparkles in the sun. We are thrilled with our Factory Direct Pool and would recommend Factory Pools to anyone. Best Price, Great Quality and Service.....trouble free install. Thank you :)
It was a pleasure dealing with Don throughout the sales process who led us towards the best pool for our tight backyard space. We were also chasing a new hampton blue colour and they went above and beyond to ensure we were happy with the prototype colour prior to installation. The installation team was very professional and efficient working within very tight spaces. We’ve now enjoyed our pool for over 12 months and are looking forward to many days poolside this summer.
Very satisfied customer had no problems from start to finish.
And enjoying our pool with very little maintenance.
Great service all round.
Would not recommend
The sales aspect of our purchase went smoothly, however at installation we had multiple issues, that were raised with FPP and the response on multiple occasions (after following up) was "that's just part of getting a pool" Our backyard was left with 2/3 of our lawn unnecessarily unusable, it has since died and needs to be replaced.
The compaction was done incorrectly, when we alerted FPP to this we were met with Jeff questioning why we had checked it using water, the way our paver had advised us to. Thank goodness we did, otherwise we would h...ave had sunken pavers very quickly. It's worth noting the installers used water when compacting and we also had rain after the compaction was done, so to place blame on the customer was unnecessary and incorrect. FPP did return to fix the issue, but only after we found it ourselves which was concerning. In my opinion, the customer service from management is a team mentality of "the customer is wrong and we won't be doing anything to meet in the middle to resolve your concerns" However, administration were very pleasant to deal with, thanks Jayme and team. I am quite sure this review will be met with a similar response from FPP advising they assisted where they could, which has been their approach the whole way along. Deal with what they want to and ignore the other queries. In the end I gave up trying to find a resolution with FPP and we are paying to rectify the landscaping issues ourselves. Our family waited for years to share this exciting time and unfortunately due to the service received from FPP it most definitely soured the experience for us.
Disappointed in lack of service.
Poor communication, lack of service, lots of excuses. Never follows through with what they tell you. I regret buying from Factory Pools.
Perfect pool for the area we had to work with
Summer hasn't even kicked off yet and we're enjoying our new pool. Complete with heater blanket, we are expecting to extend the time we get to use our pool.
Excellent sales service
Don was a pleasure to deal with throughout the selection and sales process; we enjoyed working with him significantly more than other competitors in the area who we felt were only focussed on the sale ... not the service. We love the size and look of our pool. The system is easy to understand and we have been in already this spring!
Factory pools were very professional from start to finish. We were having the pool put in before our new home was finished and your team worked very well with other trades to ensure a seamless delivery. After sales support has been completed in a timely manner. Very happy with the end result.
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