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Factory Pools Perth

Factory Pools Perth (page 2 of 2)

4.5 from 57 reviews · View Statistics
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Reviews

  • Value for Money
    4.5 (45)
  • Cleaning & Maintenance
    4.4 (43)
  • Product Quality
    4.6 (45)
  • Return Claim MadeYes · No (49)
  • Warranty Claim MadeYes (3) · No (46)
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Rupika
RupikaPerth, WA
  • 2 reviews

Great price. Excellent Service. Good quality

published

We had our pool done with Factory Pools last summer. Right from sales guy to installation guy, everyone was pleasant, helpful and very professional to deal with. Everything went smoothly as planned. Prices are very competitive with no compromises on quality. Highly recommend Factory pools

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Rupika for your kind words. We hope you have many years of fun in and around your pool and if you have any questions you know where we are. Regards Factory Pools Perth

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Cathy S.
Cathy S.Perth, WA
  • 2 reviews
  • 1 like

Love our pool from Factory Pools Perth

published

We had our 7x3 Jurien white fibreglass pool installed by Factory Pools Perth. Everything went to plan and we are so happy with our new pool. The process was quick, easy and the communication and service from FP Mandurah was efficient. They beat our other quotes and did a great job with installation and advice. Our three kids got a lot of use of the pool and cant wait for summer again so they can jump in the pool.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Hi Guys Thanks for your kind words its great to hear the kids love the pool. We will let the team know. Regards Factory Pools Perth

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Voin G
Voin G
  • 2 reviews

Amazing pool and quality service

published

Eddie in Mandurah was very helpful and covered all our needs for our pool.. the install was on time and pain free...the pool installer communicated well with my concreter to ensure the levels were correct etc. Highly reccommend.

Value for Money
Cleaning & Maintenance
Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Paula
PaulaPerth, WA
  • 5 reviews

Would highly recommend!!!

published

Smooth transition from start to finish, pool was installed in just 3 days, took 5 days altogether including handover. Tradies and customer service team were excellent pre and post installation.

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Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Paula. The photos look great and thank you for your kind words. Regards Factory Pools Perth.

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Our first pool and it's amazing

published

We recently worked with Factory Pools Perth, after they price beat another quote we had received elsewhere, to install and complete our new pool, aligned to our house build. Our experience was seamless and stress free thanks to the Factory Pools team and the final result is amazing.

Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks for your kind words we really appreciate you writing this review, any problems please let us know. Regards Factory Pools Perth

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Chris
ChrisSouth West, WA

Supplied pool and installed myself

published

In summer twice a day. Family loves it.

Easy to maintain.

Poor communication with seller of pool, when called numerous times to ask for any better floor plans (although he is not skilled in this, he should be maybe be trained a little). Also the weight advised of the pool was 600KG when it was actually 1000KG. Also didn't send down filtration system with the pool

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth
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Belinda A.
Belinda A.Perth, WA

Excellent experience

published

We had a great experience with Factory Pools Perth. From the service and trades to the follow up care with handover. For the 1st time having a pool installed and being a bit nervous they were great. So please with the end result! Thanks

Value for Money
Cleaning & Maintenance
Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Belinda Great to hear and enjoy your pool and if you have any problems you know where we are. Regards Factory Pools Perth

Sarah
SarahPerth, WA

Love our little pool

published

We love our pool. Best decision we ever made. It’s like we are on holidays all summer! Factory pools were great to deal with, and it was a fast process from sign up to installation.

Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Sarah We really appreciate your comments don't forget any problems you know where we are. Regards Factory Pools Perth

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brett F.
brett F.Perth, WA

Great service and install

published

Really happy with the whole process. The display centre staff in Mandurah were very helpfull and listened to our requirrments. The install was ontime and without any issues. Happily enjoying our new pool
Thanks Factory pools Perth.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Hi Brett. Thanks for giving us this review, we really appreciate it. Regards Factory Pools Mandurah

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Kingkat
KingkatSouth West, WA

Very happy

published

So far we’ve found it easy maintenance and and although small it’s the perfect size for our garden. Looking forward to the weather warming up to get full use out of it! Roll on summer

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Guys. Much appreciated. Factory Pools Perth

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Bruce
BrucePerth, WA

New Pool

published

In summer time the pool is used every day. In winter time with the heater on it gets used twice a week.
The pool is very easy to maintain. I only hand clean it once a week. The filter does the rest.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Bruce, We really appreciated your feedback and we hope you have plenty of hours having fun in and around your pool.

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David L
David LPerth, WA
  • 2 reviews
  • 1 like

Service beyond compare

published

Our pool was used just about every day in Summer, and surprisingly even into the late autumn days. The best part about maintaining this XLS mineral pool has been the fact that it basically maintains itself, with little input required from us. The service provided by Factory Pools O’Connor has been excellent.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks David We really appreciate your feed back and I'll pass onto our staff. Regards Eddie.

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Janey G
Janey GPeel, WA
  • 2 reviews
  • Verified

Kept us informed from start to completion of instal.

published

We all (including the dog) used the pool during the warmer weather which was lovely.
This pool is much easier to maintain than our previous pool (do not miss the back-washing!!)

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Janey. We really appreciate you feedback and great to hear you are all having fun and even your dog.

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Eileen Teresa
Eileen TeresaPerth, WA

HIGHLY RECOMMEND!

published

Exceptional service and high quality pools. Don at O'Connor showroom made our lives so much easier when selecting the right pool for our family. I highly recommend the XLS mineral system too. AMAZING! Highly recommend Factory Pools Perth.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Hi Eileen. Thank you for your kind words we really appreciate this. Don't forget if you have any questions please don't hesitate to contact us. Enjoy your pool . Regards Factory Pools Perth

Random P.
Random P.Perth, WA

Love the pool!

published

Our pool is used all the time (mostly by the kids in winter) and it really helps to have a heater. Easy to maintain and love the robotic vacuum. Factory Pools has looked after us really well

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Guys, Thanks for spending the time to write this review we really appreciate it.

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Natasha T
Natasha TPerth, WA
  • 2 reviews

Great Customer Service

published

Joel from Joondalup was fab! No nonsense and hard sales. Very informative and great customer service. Great range of pools for great prices. Everyone we had dealings with were fab, this is from administration (Jayme in particular), contractors, paving and fencing. Extremely happy with our purchase and would highly recommend Factory Pools. Great purchase and investment.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Natasha for your kind words. I will pasts onto the team.

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Suzanne Hawkes
Suzanne HawkesPerth, WA
  • 2 reviews

Great pool, good service, good price

published

Very easy to maintain pool, used most days when warm enough. Pool cover roller isn’t the best quality but it works. Really pleased with the service, installation went well and very happy with the price. A bit too much salt put in originally so trying to reduce that but otherwise all good.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Ryan ogle
Ryan oglePerth, WA

Great pool and service

published

I use my pool basically every morning,and on weekends,kids love it ,quality install from the get go Dom in o connor was forthright from the get go easy to talk to never missed a call ,great service

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Great to hear Ryan and may you have many years of enjoyment with your pool. Ill let Dom know also. Regards Eddie

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Ilze G
Ilze G
  • 4 reviews

Attention to detail and focus on customer service

published

Great customer service from the get-go. From the sales team through to the aftercare team, it was a pleasure to work with Factory Pools. All queries were answered quickly and professionally (and I had a lot!). From phone calls, to emails and even a facetime call, there is no shortage on great customer service

In an industry where product from various companies are so similar, it was important for us to know that we will be supported before, during and after installation, and Factory Pools delivered in spades.

Thanks to the entire team! We love our pool!

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Hi Ilze
Thanks for your kind words and I'll past onto the staff. Enjoy your pool.

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Lisa
LisaPerth, WA

Very happy with the result

published

Having installed my spa pool late in the season I missed most of the summer use. But I have managed to use it as much as I can.
The initial salesman I dealt with left the company within days of me placing my order, but Richard and his team were very honest and quick to resolve my concerns regarding installation location and removal of a small tree and some pavers etc before work began.

I did question the jets once installed as they did not seem to function properly. Turned out there was a mix up with the install of the jet function. This was all sorted out quickly and without too much fuss.
Jayme was terrific at coordinating the job.
Overall I am very happy with the result. My backyard is now complete :)

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Lisa for your kind words and we hope you have many years of enjoyment from your pool.

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Hugh M.
Hugh M.Peel, WA

We love our Pool

published

The whole process of buying the pool and getting the pool in and up and running has been great. We have been using the pool a lot especially with the heat pump we have been swimming at night when its been warm. The maintaining has been a breeze and glad we went with the mineral pool. Having had a pool in a different house we are amazed how quiet this pump runs. We are very happy.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Hugh. Very much appreciated and enjoy your pool with the family.

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Lorraine Lees
Lorraine LeesPeel, WA
  • 2 reviews

Looks better than we thought

published

We are thrilled with every part of the process of having a pool put in. All aspects have been handled with great help and explanation. All tradies on site were very respectful and very pleasant to deal with.
As for the pool, it’s amazing. We had quite a small area to work in. We are very happy with the final outcome.

Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Hi Lorraine Thanks for your kind words Ill pass onto the guys. Regards

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WA Wyatts
WA WyattsPeel, WA

Live it, love it, embrace it,

published

With the heater we are still using our pool and spa everyday and as I work late nights it is great to get home and relax in the spa.
Just a quick water sample to the pool shop fowl the road and it’s that easy to keep looking crystal clear.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool and Spa
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Guys for your feedback and enjoy your time around the pool.

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Chris.P
Chris.PPeel, WA

Fantastic addition, kids love it!

published

Got sick and tired of going around to friends and family to use their pool, literally took the plunge and got our own! From sales, installation and handover a breeze to work with. Can’t keep the kids or the dog out.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Factory Pools Perth
Eddie S.Factory Pools Perth

Thanks Guys much appreciated and enjoy your pool.

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