We elected to go through Factory Pools as Miranda from their Joondalup display provided us with confidence that they were every bit as capable as other more well known pool installers.
Disappointingly, after signing up to take advantage of their 30 June 2020 sale we were let down every step of the way. The only positive we can think of was that we actually had our pool ready just in time for Christmas (however, it took numerous hours of my time on the phone complaining otherwise we probably wouldn't have!)
We could list numerous examples of ap...
Still waiting for a quote.
Had a site inspection over 6 weeks ago. We’ve called 3 times to request a completed quote and fobbed off each time being told they were busy.
(My friend had a site inspection same day and received her completed quote the next day) Totally wasted my time.
Disappointed in lack of service.
Poor communication, lack of service, lots of excuses. Never follows through with what they tell you. I regret buying from Factory Pools.
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