Would not recommend
The sales aspect of our purchase went smoothly, however at installation we had multiple issues, that were raised with FPP and the response on multiple occasions (after following up) was "that's just part of getting a pool" Our backyard was left with 2/3 of our lawn unnecessarily unusable, it has since died and needs to be replaced.
The compaction was done incorrectly, when we alerted FPP to this we were met with Jeff questioning why we had checked it using water, the way our paver had advised us to. Thank goodness we did, otherwise we would h...ave had sunken pavers very quickly. It's worth noting the installers used water when compacting and we also had rain after the compaction was done, so to place blame on the customer was unnecessary and incorrect. FPP did return to fix the issue, but only after we found it ourselves which was concerning. In my opinion, the customer service from management is a team mentality of "the customer is wrong and we won't be doing anything to meet in the middle to resolve your concerns" However, administration were very pleasant to deal with, thanks Jayme and team. I am quite sure this review will be met with a similar response from FPP advising they assisted where they could, which has been their approach the whole way along. Deal with what they want to and ignore the other queries. In the end I gave up trying to find a resolution with FPP and we are paying to rectify the landscaping issues ourselves. Our family waited for years to share this exciting time and unfortunately due to the service received from FPP it most definitely soured the experience for us.
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