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Fairhaven Homes VIC, Berwick

Fairhaven Homes VIC, Berwick

4.2 from 176 reviews

Reviews

Review distribution

5 star
130
4 star
11
3 star
6
2 star
6
1 star
23

Hynes

HynesCentral Highlands and Goldfields, VIC

  • Verified customer

Great experience

published

Extremely happy with the whole build process. Fairhaven were easy to deal with, very professional and completed the build in a shorter time than expected. They were mindful of our budget and delivered a quality product for less than what we had discussed. We would definitely build with them again.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateOctober 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

  • Verified customer

Lovely person but seems to need training

published

Throughout our build we were kept up to date fantastically and was great to deal with. However lost our love when failed to communicate settlement process and we felt we were lied to in order to delay. We also put our trust in the sales person that was full of it and just told us what we wanted to hear until we had paid a deposit. Lied to at the start and end, build was what we expected, if you want a great build don't go with fairhaven, if you want a cheap build these are your guys.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
John and Toni

John and ToniGreater Melbourne (Outer), VIC

  • Verified customer

Excellent all round

published

The build was managed very well no issues Denis and Rene were always available and kept in constant contact. The workmanship was excellent. Cost was more or less on budget. Little refund from variation which is nice. No issue right from start to finish. Highly recommended. Denis and Rene are great assets for Fairhaven and Zak who helped us in the beginning was spot on with what we were looking for and is a shame he had to leave. He was absolutely brilliant so are Rene and Denis. They all made the whole process smooth

  • +3
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
M.Ar

M.ArGreater Melbourne (Outer), VIC

  • Verified customer

Pre site experience

published

Rene from Fairhaven homes has been very helpful guiding us through the pre site process. All our queries were answered very promptly. She kept us updated with each and every detail throughout the pre site process. Hoping that the construction starts soon. Cant wait to get the keys of this beautiful home.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Suny

SunyGreater Melbourne (Outer), VIC

  • Verified customer

Excellent Service by Berwick team

published

Great start. Pre construction admin work went smoothly. Client Relations Officer was efficient, communicated promptly trough out the pre construction stage. Site cut started on 23 October, a site supervisor and a new client relations officer has been allocated from that day. Waiting for an update from them about the progress of the next stage.

Customer Service
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

  • Verified customer

Excellent service every step of the way.

published

Our build has been very well managed so far and no issues have been encountered. Costing has been as expected and any variations have been explained and brought to our attention promptly. We are very happy with the service provided by everyone and are looking forward to the final product!

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
Construction End DateApril 2020
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Tamielle

TamielleGippsland, VIC

  • Verified customer

Smooth Build

published

Our build was a great experience from start to finish. Communication was brilliant with us being kept informed of what was happening. Our estimated timeframe only went a little over, however we were notified instantly so it wasnt an issue. Any concerns we had were immediately fixed no questions asked. Our cost was exactly as quoted with no hidden surprises. We were very happy with prices for ceiling fans, blinds and driveway that we were happy to get it all done through Fairhaven Homes. Hayden, Rene and Dennis are all an absolute pleasure to deal with. Thanks again for our beautiful home.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Prashant G.

Prashant G.Greater Melbourne (Inner), VIC

  • Verified customer

Terrible Builder, Lack of communication

published
Customer Service
Site Admin
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
  • Verified customer

Pre-site experience with our CRO, Rene is excellent

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
Cameron B

Cameron BGreater Melbourne (Metropolitan), VIC

  • Verified customer

Awesome Builder, Premium Service.

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateOctober 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

  • Verified customer

Fantastic

published

We have been pleasantly surprised with the outstanding level of customer service we have revieced so far.
Ivan (Sales consultant) was fantastic. His approach was very professional and we always had great communication with him with very quick replies on all our emails or phone calls, he made us feel in control of the whole experience.
Recommend Fairhaven Homes to anyone and everyone.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Gurbir Dhillon

Gurbir DhillonAlice Springs, NT

  • Verified customer

Excellent

published

Excellent service Dear Rene
I really appreciate your service Rene , whenever I need help to clarify anything, I just emailed her and got response back Before than hour.
We do not have enough knowledge as we are being first home owners , Rene did help us on each step what next to do .
Thanks a lot again

Customer Service
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Hannah B.

Hannah B.Greater Melbourne (Outer), VIC

  • Verified customer

Excellent Service

published

I am currently finalising the pre-construction stage and Fairhaven have been fantastic to build with so far. Rene our Client relations Officer is extremely knowledgeable and extremely helpful with my thousands of questions. I would highly recommend Fairhaven and have loved the process so far, we cant wait to see our home finished!

Customer Service
Site Admin
Transparency
Build StagePre-Construction
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Steve Tran

Steve TranGreater Melbourne (Metropolitan), VIC

  • Verified customer

Diem Ho - She has my best interested at heart.

published

This is my first home so i carefully chose one Building Company to build my dream home and the name ' Fairhaven Homes' was really interesting me. Then I was more surprised with their Sale Consultant, Diem Ho. She is nice and helpful. she helped me choosing a suitable land. I had many unclear things and she explained and advised me everything. Her honest and enthusiasm and flexibility is greatly appreciated. I would come back to see her for my second house if i had a chance.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
Linda

LindaFrankston

  • 2 reviews
  • 5 likes
  • Verified customer

Excellent service and workmanship

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes
Jayde V.

Jayde V.Southwest, VIC

  • Verified customer

ZERO STARS, NO COMMUNICATION AND BLACKMAIL

published
  • +8
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateDecember 2018
See all answers

Loren D.

Loren D.Greater Melbourne (Outer), VIC

  • Verified customer

By far the best customer service I could have ever asked for!!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Mark O.

Mark O.Greater Melbourne (Outer), VIC

  • Verified customer

Excellent start with Fairhaven - Officer VIC

published
Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Jacqui and Tara

Jacqui and TaraGreater Melbourne (Outer), VIC

  • Verified customer

Our experience so far! Building our first home with Fairhaven.

published
Customer Service
Build StageMid-Construction
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

Marco L

Marco LSouth Australia

  • Verified customer

My first home experience with Fairhaven Homes

published
Customer Service
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateAugust 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven H.Fairhaven Homes

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Questions & Answers

chris

chrisasked

why do you rip off hard working Australians

No answers

Mukesh Patel

Mukesh Patelasked

I got big mistake to build my house with fairhaven homes.

2 answers
Rick
Rick

True

Hardik
Hardik

they are building our house and they are unable to meet the deadline. we as a customer now have to suffer as we have to pay rental bills and loan instalment and they escape by simply paying what was agreed as per HIA. This is the first and last time we would be building with them. I would never recommend anyone. Due to their delay we have to bear financial burden and they simply dont care about it.


chris

chrisasked

Why does your company rip on every day Australians and build crap homes.

No answers

Get an answer from our members and Fairhaven Homes representatives

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