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Fairhaven Homes VIC, Berwick

Fairhaven Homes VIC, Berwick

4.2 from 197 reviews

Reviews

4.2

197 reviews
5
(146)
4
(12)
3
(7)
2
(6)
1
(26)
  • Build Stage
  • Customer Service
    4.3 (67)
  • Site Admin
    4.0 (49)
  • Timeliness
    4.1 (51)
  • Structural Integrity
    3.9 (36)
  • Plumbing & Waterproofing
    3.7 (39)
  • Electrical & Lighting
    4.0 (38)
  • Flooring
    3.8 (38)
  • Transparency
    4.2 (59)
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Reviewer Photos & Videos

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The wow factor, beautiful home!

published

Building made easy thanks to the exceptional service beginning with our sales consultant Shane Gunal, professional, knowledgeable, honest and he just made us feel very comfortable. During administration Natalie was our point of contact in head office, she was very friendly, helpful and updated us regularly right through construction! Our site supervisor Nic Redfern was fantastic! Great job on the build and could not fault anything at handover. Our new Riverview 266 looks amazing! Overall extremely happy and would definitely build with Fairhaven again. Thank you team :)

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Mark O.

Mark O.Greater Melbourne (Outer), VIC

Completed: Clovelly 24

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Kristy

KristyGreater Melbourne (Outer), VIC

Excellent Service highly recommend

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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1 comment
Fairhaven Homes
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Sarah H.

Sarah H.Gippsland, VIC

Thanks Kayla!

published

Kayla was my sales consultant, Kayla made everything so easy to understand and solved every question that I had. Kayla responded quickly and kept me updated throughout the whole process. So lucky to have kayla as part of my journey and excited for the next stage of my fairhaven build!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Mark B.

Mark B.Southwest, VIC

Happy customer

published

Our sales consultant Nathan was fantastic and very helpful with design and understanding our needs. Our site manager Craig Gordon was brilliant and regularly informed us of progress and scheduled works. His attention to detail was first class. We are extremely happy with the finished product and have now been in the house for 3 weeks. We would definitely recommend Fairhaven to family and friends

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Bridie Konndouras

Bridie KonndourasGreater Melbourne (Outer), VIC

Stressful experience made so easy!

published

Kayla was our sales consultant and she made our experience so smooth and exciting. We honestly could not fault her, every “issue” that arose, Kayla jumped straight onto and found a solution. We are forever grateful for Kayla helping us through our journey!
We are so excited to finally have our forever home!

Customer Service
Transparency
Site Admin
Build StagePre-Construction
Construction End DateJune 2021
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Bill

BillMelbourne

  • 7 reviews

Thanks FAIRHAVEN!

published

Our building process was professionally managed and stress free. Many thanks to Natalie Weiss our client relations officer and our building manager Craig Gordon. Natalie allways kept us informed throughout the process and executed her role really well. Craig did an exelent job with the building. The entire building process was well organised in a timely manner. He went beyond our expectation to ensure the build quality was above standard. We are very very happy wirh our new home. We definately recommend FAIRHAVEN to anyone looking for a stress free and quality built house.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Manu.N

Manu.NGreater Melbourne (Outer), VIC

  • 2 reviews

NEWPORT 245

published

Our build was very well managed by the supervisor Robert Cleland and Nikki. It was a smooth process and were well updated along building process.
Robert was so professional and understanding throughout even after moved in found out that the corinthians door was not in great and mentioned to Robert, he came and checked and he ordered a new door which certainly describes how he values his customers specially when paid a fortune.
I'm looking forward to build again with Fairhaven soon and will definitely request Robert Cleland as the supervisor.
Will update further once 6 months inspection done.

Well done Robert and Team.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Coastal build

Coastal build

  • 2 reviews

Coastal build

published

We just made it into our beautiful home before the lock down.
Thank you to the Fairhaven team for making the experience an absolute pleasure.
The customer service we received from Holly was the best. Her communication was great, keeping us up to date with everything that was going on and making sure she was always one step ahead.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateMarch 2020
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1 comment
Fairhaven Homes
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J Jacob

J Jacob

  • 2 reviews
  • 1 like

Excellent

published

Highly professional, knowledge full, understanding, great team work and excellent communication made our house building journey an unforgettable pleasant experience. We are 100% happy with Fairhaven and would recommend anyone who is planning to build. We thank all staff at Fairhaven for their help and support. Well done.. Thank you

Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Fairhaven Homes
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Rick D.

Rick D.Victoria

  • 2 reviews

An excellent home with excellent service

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2018
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes

Looking forward to built

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Wass

WassVictoria

  • 2 reviews

Building

published

Overall building construction has been OK to me even though some hiccups here and there due to various reasons.. At the start constructions was delayed and handing over was a bit as well. but no rush on my side. Quality is seems to be good but I have just been handed over the keys and did not move in. I hope inspectors done their job.. Correspondence and construction updates are amazing! Very promptly. Construction cost is the same as estimated and no unnecessary variations requested. I appreciate the fact that soil leveling all around the house was done after the construction.

Customer Service
Transparency
Site Admin
Timeliness
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
JBoseley

JBoseleySouthwest, VIC

Patient and Professional in their approach us choosing our colours and designs

published

The price was very competitive when we compared with other builders, there was great communication by Nikki B and other staff, they went out of their way to follow through with getting information and answering any questions we had. We experienced great customer service and a very professional approach by the Fairhaven team.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Kim

KimGreater Melbourne (Outer), VIC

Good build and communication but not satisfying quality.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
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1 comment
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Chris Jeffery

Chris JefferyGreater Melbourne (Outer), VIC

  • 2 reviews

Bayview 331 in Ferntree Gully.

published

Our house is a 33 square double storey that took approximately 7 months to complete, from ground work to handover. We are very happy with the end product., and we would recommend Fairhaven homes. Erin & Natalie in the office were fantastic at keeping us informed and our site foreman was brilliant. We are confident that if there are any issues that arise in the future, then Fairhaven will continue with their outstanding service

Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Fairhaven Homes
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Bik767

Bik767Victoria

Warranty is a joke!!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2017
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2 comments
Fairhaven Homes
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Bik767
Bik767
Mukesh Patel

Mukesh PatelGreater Melbourne (Outer), VIC

  • 2 reviews

TOO MUCH PROBLEMS IN MY HOUSE AND NO SERVICE AFTER HANDOVER HOUSE

published

DURING CONSTRUCTION FOUND TOO MANY PROBLEMS, THEY BUILD MY HOUSE AS A SECOND HAND HOUSE. AFTER HAND OVER MY HOUSE STILL NO ONE COME TO FIX OUR CURENT ISSUE. ALSO SERVICE DEPARTMENT NOT GIVE US ANY UNSWER. THE ENTRANCE DOOR INSTALLED OFFSET AND THREE TIMES MODIFY BUT STILL REMAIN SAIM PROBLEMS.
WARE LEAKAGE FROM THE ROOF
STRUCTURAL ISSUE

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes

Hi Mukesh,
We are disappointed to read your review.
Could you kindly send us a private message with your job number so we can have your concerns addressed with management.
Kind Regards, Fairhaven Homes

Clovelly 248 review

published

After a month into my house, everything has been good so far. Built started 7th August 2019 and Handover was on 18th of Dec 2019.
The building supervisor Robert Cleland did a fantastic job and did everything he could to make sure all my concerns were addressed and rectified. The customer relation officer Hollie Kohler was very responsive to call and e-mails. She called every week for updates. I would recommend fairhaven homes as a quality builder.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
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1 comment
Fairhaven Homes
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Aslam Razik

Aslam RazikGreater Melbourne (Outer), VIC

You will be risking it if you choose Fairhaven homes.......

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
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1 comment
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Questions & Answers

chris

chrisasked

VIC, Berwick

why do you rip off hard working Australians

No answers
Mukesh Patel

Mukesh Patelasked

VIC, Berwick

I got big mistake to build my house with fairhaven homes.

2 answers
Rick
Rick

True

Hardik
Hardik

they are building our house and they are unable to meet the deadline. we as a customer now have to suffer as we have to pay rental bills and loan instalment and they escape by simply paying what was agreed as per HIA. This is the first and last time we would be building with them. I would never recommend anyone. Due to their delay we have to bear financial burden and they simply dont care about it.

chris

chrisasked

VIC, Berwick

Why does your company rip on every day Australians and build crap homes.

No answers

Get an answer from our members and Fairhaven Homes representatives

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