Fairhaven Homes VIC, Berwick

Got building Permit on 20th Nov 18, Site Supervisor allocated on 6th Dec 18 however due to their staff leaving the company work started in April 2019 after following up on multiple times. It was smooth until last stage and new Site supervisor was allocated. I did organise private inspection for final stage and Private inspection company identify 21 defects among 14 were non complaint. Overall summary from private inspector was as follow "The overall presentation of the dwelling is in acceptable condition, but with many minor defects has clearly...Read more

In last 10 months, we had an amazing experience with Fairhaven homes team. Specially with our CRO, Rene Mallia. She is an excellent planner, problem solver and most important a quick response person. She always tells us in advance and upfront what we need to do and what we can expect from them.
On many occasions, she has gone above and beyond to help us and speed up our pre-construction process. She is more like a friend than a CRO, always kind and warm hearten person.

Other person we would like to thank is our color appointment representativ...Read more

I initially paid a deposit with a volume builder and walked away, best decision I ever made. Fairhaven have been brilliant through the administration of our Bayside knock down rebuild project. A big thankyou to Jacqui Arbuthnott, Natalie Weiss and Erin Williams for getting us to construction stage, you made it so easy.

The completed home has surpassed our expectations of quality and finish thanks to our site supervisor Ryan Vincent. His communication, organisation and attention to detail has been amazing. He has built this home in a little...Read more

This is my first home built. I am really proud to have Fairhaven Homes as my builder. I was very impressed with the site inclusion and quality workmanship. The only negative feedback i would say is - I wish they have a 3D slide for me to see before I build instead depending on display homes. What you see in every display homes are fully upgraded. I would have added more upgrades if knew some of the stuffs not included.

Sales by Jay Virieux - Great customer service and advise.
Colour appointment by Wendy Dent - She is very knowledgeable and gi...Read more

ZERO STARS. LIES, POOR QUALITY, NO COMMUNICATION AND BLACKMAIL. DO NOT BUILD WITH FAIRHAVEN HOMES.
As a single, young female, building a house is hard enough. I worked 3 jobs during the build to pay for rent, the mortgage and flights to see the house as I lived interstate at the time.
At lock up stage I requested the doors be locked several times, but they still never were and surprise, the tiles were stolen and the build delayed. I had 2 different site supervisors, both I would not recommend to anyone.
I questioned an invoice and was told I...Read more

I started my build process 3 years ago, due to the usual developer land issues it was all delayed. Janelle was an absolute blessing to deal with. Always keeping me updated as best she could with anything that was happening so I knew they hadn't forgotten about me. I always recieved updates as each change with my build happened. Her communication with me was outstanding and even after the build was completed it has continued.
During the build process Dave the site manager was absolutely superb and really accomodating to any issues or questions I...Read more

I came upon Fairhaven homes visiting their Arcadia and Berwick waters estate displays. They were one of the few sales consultants who really spoke to us about our needs, and took the time to get to know what design we liked. The sales agent took the time with us to explain their product (home) features and then sat us down on how a home build could work – no obligation. We were just looking at that stage. This is really the start in attracting any customer…to explain your processes and make it clear to them on what you are purchasing. They were...Read more

We are currently coming into our third week of construction, and everything has been great so far!

Right from the beginning, Fairhaven have been accommodating with all of our requests.... we really can not fault their customer service.

Our Sales Consultant Tony Wu was fantastic - he explained everything in thorough detail, helped us get everything we wanted into our very tight budget, answered all of our questions/made changes for us after office hours, and made time to meet with us after hours whenever we needed it. We were very appreciate f...Read more

I am going to share my experience with Fairhaven Homes for my first home.
Sales Agent: Jen Chua (5/5) - She provided us an excellent service. Whenever we had a question, she can immediately answer our question.
Color Selection appointment: 2.5/5, the color selection was the worse part. As it was keep on changing person and the agent did not give us any good suggestion.
I am so happy that we have Rene Mallia (Client Relations Officer) and she always answer our silly questions. As some stage, i was also hesitating to choose Fairhaven due to so ma...Read more