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Fairhaven Homes VIC, Berwick
HynesCentral Highlands and Goldfields, VIC
- Verified customer
Great experience
Extremely happy with the whole build process. Fairhaven were easy to deal with, very professional and completed the build in a shorter time than expected. They were mindful of our budget and delivered a quality product for less than what we had discussed. We would definitely build with them again.
1 comment
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- Verified customer
Lovely person but seems to need training
Throughout our build we were kept up to date fantastically and was great to deal with. However lost our love when failed to communicate settlement process and we felt we were lied to in order to delay. We also put our trust in the sales person that was full of it and just told us what we wanted to hear until we had paid a deposit. Lied to at the start and end, build was what we expected, if you want a great build don't go with fairhaven, if you want a cheap build these are your guys.
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John and ToniGreater Melbourne (Outer), VIC
- Verified customer
Excellent all round
The build was managed very well no issues Denis and Rene were always available and kept in constant contact. The workmanship was excellent. Cost was more or less on budget. Little refund from variation which is nice. No issue right from start to finish. Highly recommended. Denis and Rene are great assets for Fairhaven and Zak who helped us in the beginning was spot on with what we were looking for and is a shame he had to leave. He was absolutely brilliant so are Rene and Denis. They all made the whole process smooth
1 comment
Fairhaven H.Fairhaven Homes
Hi John & Toni,
Thank you for taking the time to review your experience with us.
We are delighted to hear you refer to the workmanship as excellent, and the customer service level as brilliant. ... Read more
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M.ArGreater Melbourne (Outer), VIC
- Verified customer
Pre site experience
Rene from Fairhaven homes has been very helpful guiding us through the pre site process. All our queries were answered very promptly. She kept us updated with each and every detail throughout the pre site process. Hoping that the construction starts soon. Cant wait to get the keys of this beautiful home.
1 comment
Fairhaven H.Fairhaven Homes
Hi M.Ar,
Thank you for the 5-star review!
We are thrilled to read that you have felt guided and informed through out the pre-construction phase, and that no questions were left unanswered. ... Read more
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SunyGreater Melbourne (Outer), VIC
- Verified customer
Excellent Service by Berwick team
Great start. Pre construction admin work went smoothly. Client Relations Officer was efficient, communicated promptly trough out the pre construction stage. Site cut started on 23 October, a site supervisor and a new client relations officer has been allocated from that day. Waiting for an update from them about the progress of the next stage.
1 comment
Fairhaven H.Fairhaven Homes
Hi Suny,
Thank you for your review on your experience building with us so far.
We are glad to hear that things are progressing smoothly and we are sure this will continue into the remaining phases. ... Read more
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- Verified customer
Excellent service every step of the way.
Our build has been very well managed so far and no issues have been encountered. Costing has been as expected and any variations have been explained and brought to our attention promptly. We are very happy with the service provided by everyone and are looking forward to the final product!
1 comment
Fairhaven H.Fairhaven Homes
Hi Beth,
Thank you for taking the time to review your experience thus far.
It seems as though our inclusions and service have met your expectations and it is great to hear that you have received exce... Read more
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TamielleGippsland, VIC
- Verified customer
Smooth Build
Our build was a great experience from start to finish. Communication was brilliant with us being kept informed of what was happening. Our estimated timeframe only went a little over, however we were notified instantly so it wasnt an issue. Any concerns we had were immediately fixed no questions asked. Our cost was exactly as quoted with no hidden surprises. We were very happy with prices for ceiling fans, blinds and driveway that we were happy to get it all done through Fairhaven Homes. Hayden, Rene and Dennis are all an absolute pleasure to deal with. Thanks again for our beautiful home.
1 comment
Fairhaven H.Fairhaven Homes
Hi Tamielle,
Thank you for your 5-star review!
It is wonderful to read that the communication you received throughout your building journey was brilliant and that any concerns were readily addressed.... Read more
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Prashant G.Greater Melbourne (Inner), VIC
- Verified customer
Terrible Builder, Lack of communication
Got building Permit on 20th Nov 18, Site Supervisor allocated on 6th Dec 18 however due to their staff leaving the company work started in April 2019 after following up on multiple times. It was smooth until last stage and new Site supervisor was allocated. I did organise private inspection for final stage and Private inspection company identify 21 defects among 14 were non complaint. Overall summary from private inspector was as follow "The overall presentation of the dwelling is in acceptable condition, but with many minor defects has clearly...Read more
do not comply with the Guide to Standards and Tolerances and Australian Standards adopted by the Building Code of Australia. (BCA) It is advised that all these defects and Incomplete works advised to be finished by Builder using relevant trades person as soon as possible in conjunction with current Australian standards and as per agreed contracts and specifications with the client before the Final Handover. Please read the report in its entirety and follow the recommendations from defects statements to ensure Construction of this Dwelling is finished according to Current Australian standards and/or Victorian Guide to Standards and Tolerances." As this was investment property we left appliances to be installed after handover. I informed the site supervisor 1 week in advance that tenants are moving in so please organise installation and he agreed. He also asked if the main door lock has been used as his trades wont be able to use the master and I confirmed it was never used. Next day I got call at 9.00am while I was at work which I couldn't answer and I called back at 9.37am with no response, called again at 10.15am again and I was informed the trade person couldn't get in and didn't install appliances. I requested if they can be called again and he said he will try and follow up. Called him at 12noon as I didn't hear back from him and he mentioned pluming company couldn't book order due to their computer issue and he will update me once hear back from them. I waited until 3pm as there was no response from him and had to call reception line so I can speak with construction manager. Receptionist was hesitant to provide me contact details of him and she left message with client relation officer to follow up. She called me back at 3.27pm and said they won't be able to book for that day and I will find out next day when they can book trades. I received call from site supervisor at 5.13pm saying trades person came to site on same day at 2pm and couldn't install the appliances as the fence was coming in their way and it has to be removed before they install hot water system. I was shocked and surprised to hear that trade person were there and I was given incorrect information all day. If I was informed about it, I could have arranged the fence to be removed straight away to complete the work. I received text message at around 7pm from site supervisor that I have to be at site at sharp 7am so trade person can complete the remaining job. I met the trades person next day and they were amused to hear that site supervisor didn't inform me what was going at site the entire day. Gas stove was delivered and left in garage which trades person didn't know, lucky I was there to inform them. This was easily avoidable if site supervisor wished to communicate effectively.1 comment
Fairhaven H.Fairhaven Homes
Hi Prashant G,
Thank you for taking the time to complete a review.
We are disappointed to read that you are unsatisfied with the level of communication provided to you throughout your building journey. ... Read more
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- Verified customer
Pre-site experience with our CRO, Rene is excellent
In last 10 months, we had an amazing experience with Fairhaven homes team. Specially with our CRO, Rene Mallia. She is an excellent planner, problem solver and most important a quick response person. She always tells us in advance and upfront what we need to do and what we can expect from them.
On many occasions, she has gone above and beyond to help us and speed up our pre-construction process. She is more like a friend than a CRO, always kind and warm hearten person.
Other person we would like to thank is our color appointment representativ...Read more
e, Paige. She handled our expectations really well and gave us choices which we would like. Hayden our land sales rep, was also very helpful to us from beginning. He helped us found really good block of land and provide package in decent price. Also, helped us in customizing our design as per our requirement. We can write probably few more pages on overall good experience but we will save it till site builds.1 comment
Fairhaven H.Fairhaven Homes
Hi Sukun,
Thank you for the 5-star review and kind words, we love receiving such positive feedback!
It is great to hear that you refer to your experience to date as amazing, and that our staff have b... Read more
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Cameron BGreater Melbourne (Metropolitan), VIC
- Verified customer
Awesome Builder, Premium Service.
I initially paid a deposit with a volume builder and walked away, best decision I ever made. Fairhaven have been brilliant through the administration of our Bayside knock down rebuild project. A big thankyou to Jacqui Arbuthnott, Natalie Weiss and Erin Williams for getting us to construction stage, you made it so easy.
The completed home has surpassed our expectations of quality and finish thanks to our site supervisor Ryan Vincent. His communication, organisation and attention to detail has been amazing. He has built this home in a little...Read more
over 6 months during a Melbourne winter!! Apart from a couple of minor paint scuffs that were fixed, there has not been one issue. I would highly recommend this company, and unlike other builders Fairhaven are not giving me gift cards to sing their praises!! Thankyou Fairhaven.1 comment
Fairhaven H.Fairhaven Homes
Hi Cameron,
Your review is such a compliment to us, thank you!
We are absolutely thrilled that your completed home exceeded your expectations! It is wonderful to hear that you experienced outstandin... Read more
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- Verified customer
Fantastic
We have been pleasantly surprised with the outstanding level of customer service we have revieced so far.
Ivan (Sales consultant) was fantastic. His approach was very professional and we always had great communication with him with very quick replies on all our emails or phone calls, he made us feel in control of the whole experience.
Recommend Fairhaven Homes to anyone and everyone.
1 comment
Fairhaven H.Fairhaven Homes
Hi Mark,
Thank you for taking the time to review your experience on your building journey with us. We are delighted to hear that you have received an outstanding level of customer service thus far, an... Read more
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Gurbir DhillonAlice Springs, NT
- Verified customer
Excellent
Excellent service Dear Rene
I really appreciate your service Rene , whenever I need help to clarify anything, I just emailed her and got response back Before than hour.
We do not have enough knowledge as we are being first home owners , Rene did help us on each step what next to do .
Thanks a lot again
1 comment
Fairhaven H.Fairhaven Homes
Hi Gurbir Dhillon,
It is wonderful to hear that has a first home buyer, you felt guided though the building journey. Sometimes building your first home can be a daunting process, so we are so glad to ... Read more
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Hannah B.Greater Melbourne (Outer), VIC
- Verified customer
Excellent Service
I am currently finalising the pre-construction stage and Fairhaven have been fantastic to build with so far. Rene our Client relations Officer is extremely knowledgeable and extremely helpful with my thousands of questions. I would highly recommend Fairhaven and have loved the process so far, we cant wait to see our home finished!
1 comment
Fairhaven H.Fairhaven Homes
Hi Hannah,
Thank you for taking the time to provide us with a review of your experience thus far. We are delighted to hear that you have enjoyed the process and are excited for the next phase to star... Read more
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Steve TranGreater Melbourne (Metropolitan), VIC
- Verified customer
Diem Ho - She has my best interested at heart.
This is my first home so i carefully chose one Building Company to build my dream home and the name ' Fairhaven Homes' was really interesting me. Then I was more surprised with their Sale Consultant, Diem Ho. She is nice and helpful. she helped me choosing a suitable land. I had many unclear things and she explained and advised me everything. Her honest and enthusiasm and flexibility is greatly appreciated. I would come back to see her for my second house if i had a chance.
1 comment
Fairhaven H.Fairhaven Homes
Hi Steve,
Thank you for your great review on your experience so far with us.
We are thrilled to hear that you found Diem to be very helpful, enthusiastic and flexible. ... Read more
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LindaFrankston
- 2 reviews
- 5 likes
- Verified customer
Excellent service and workmanship
This is my first home built. I am really proud to have Fairhaven Homes as my builder. I was very impressed with the site inclusion and quality workmanship. The only negative feedback i would say is - I wish they have a 3D slide for me to see before I build instead depending on display homes. What you see in every display homes are fully upgraded. I would have added more upgrades if knew some of the stuffs not included.
Sales by Jay Virieux - Great customer service and advise.
Colour appointment by Wendy Dent - She is very knowledgeable and gi...Read more
1 comment
Fairhaven H.Fairhaven Homes
Hi Linda,
Thank you for your 5-star review and kind words.
It is fantastic to hear that you are proud of your new home and impressed with the quality of workmanship and inclusions. We are glad that ... Read more
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Jayde V.Southwest, VIC
- Verified customer
ZERO STARS, NO COMMUNICATION AND BLACKMAIL
ZERO STARS. LIES, POOR QUALITY, NO COMMUNICATION AND BLACKMAIL. DO NOT BUILD WITH FAIRHAVEN HOMES.
As a single, young female, building a house is hard enough. I worked 3 jobs during the build to pay for rent, the mortgage and flights to see the house as I lived interstate at the time.
At lock up stage I requested the doors be locked several times, but they still never were and surprise, the tiles were stolen and the build delayed. I had 2 different site supervisors, both I would not recommend to anyone.
I questioned an invoice and was told I...Read more
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Loren D.Greater Melbourne (Outer), VIC
- Verified customer
By far the best customer service I could have ever asked for!!
I started my build process 3 years ago, due to the usual developer land issues it was all delayed. Janelle was an absolute blessing to deal with. Always keeping me updated as best she could with anything that was happening so I knew they hadn't forgotten about me. I always recieved updates as each change with my build happened. Her communication with me was outstanding and even after the build was completed it has continued.
During the build process Dave the site manager was absolutely superb and really accomodating to any issues or questions I...Read more
1 comment
Fairhaven H.Fairhaven Homes
Hi Loren,
Thank you for your 5-star review, we are absolutely thrilled to hear that everyone you dealt with has gone above and beyond to make your building journey an enjoyable experience!
We wish yo... Read more
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Mark O.Greater Melbourne (Outer), VIC
- Verified customer
Excellent start with Fairhaven - Officer VIC
I came upon Fairhaven homes visiting their Arcadia and Berwick waters estate displays. They were one of the few sales consultants who really spoke to us about our needs, and took the time to get to know what design we liked. The sales agent took the time with us to explain their product (home) features and then sat us down on how a home build could work – no obligation. We were just looking at that stage. This is really the start in attracting any customer…to explain your processes and make it clear to them on what you are purchasing. They were...Read more
also giving us indicative costing at the time which was very value based. When we did purchase our block of land this year in Officer VIC – they were very very receptive on what type of design that would suit the block. They really catered for our needs budget wise but also were very transparent (so far!) on the project cost. This approach gave me trust in their ability to build our home. When we signed up, I felt at ease, and they booked us in for the colours appointment. By then I had received 3 drafts of a preliminary report which itemised the house we were planning to build (Clovelly 24.8). The colours scheme was an eye opener, and its safe to say we would do it again. Please do take 1 day to decide what colours you want for your home. The day is intense and you have to decide what flooring suits and what appliances you will need. Special mention to Brent, Wendy and Natalie who have looked after us thus far in the process and taking the time to walk us through in our home build.1 comment
Fairhaven H.Fairhaven Homes
Hi Mark,
Thank you for taking the time to review your experience with us so far, it really helps us to acknowledge high performing staff and improve as a business.
We are thrilled to hear that our Sal... Read more
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Jacqui and TaraGreater Melbourne (Outer), VIC
- Verified customer
Our experience so far! Building our first home with Fairhaven.
We are currently coming into our third week of construction, and everything has been great so far!
Right from the beginning, Fairhaven have been accommodating with all of our requests.... we really can not fault their customer service.
Our Sales Consultant Tony Wu was fantastic - he explained everything in thorough detail, helped us get everything we wanted into our very tight budget, answered all of our questions/made changes for us after office hours, and made time to meet with us after hours whenever we needed it. We were very appreciate f...Read more
or all of his efforts to make sure we had the perfect outcome for our first home build. Our Client Relations Officer, Natalie Weiss has been incredible. She’s always very prompt with her replies, helpful, friendly, and always does the best she can. Any request we have - she accommodates/actions/follows up for us straight away. So thankful to have her helping us along this crazy journey! Our Site Supervisor Daniel has been giving us weekly site updates and has been very prompt in responding to any questions we have as well. It’s still very early days, but so far so good!1 comment
Fairhaven H.Fairhaven Homes
Hi Jacqui and Tara,
Thank you for taking the time to review and share your experience with us so far.
Building your first home can be a daunting process, so we are absolutely thrilled to hear that ou... Read more
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Marco LSouth Australia
- Verified customer
My first home experience with Fairhaven Homes
I am going to share my experience with Fairhaven Homes for my first home.
Sales Agent: Jen Chua (5/5) - She provided us an excellent service. Whenever we had a question, she can immediately answer our question.
Color Selection appointment: 2.5/5, the color selection was the worse part. As it was keep on changing person and the agent did not give us any good suggestion.
I am so happy that we have Rene Mallia (Client Relations Officer) and she always answer our silly questions. As some stage, i was also hesitating to choose Fairhaven due to so ma...Read more
1 comment
Fairhaven H.Fairhaven Homes
Hi Marco,
We are pleased to read that both, your Client Relations Officer and Construction Supervisor were always there to help and answer any questions you had whilst also going that extra step to en... Read more
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Questions & Answers
Mukesh Patelasked
I got big mistake to build my house with fairhaven homes.
2 answers
True
they are building our house and they are unable to meet the deadline. we as a customer now have to suffer as we have to pay rental bills and loan instalment and they escape by simply paying what was agreed as per HIA. This is the first and last time we would be building with them. I would never recommend anyone. Due to their delay we have to bear financial burden and they simply dont care about it.
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Fairhaven H.Fairhaven Homes
Hi Hynes,
We hope you enjoy your new home, and we look forward to helping you build your next dream home in the future. Kind Regards, Fairhaven Homes.We are very happy to hear that you have had a pleasant and enjoyable building journey with us!
It seems as though our inclusions, service and quality have met your expectations, whilst also staying within your budget. ... Read more