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Fairhaven Homes VIC, Campbellfield

Fairhaven Homes VIC, Campbellfield

3.4 from 25 reviews

Reviews

3.4

25 reviews
5
(13)
4
(2)
3
(0)
2
(2)
1
(8)
  • Build Stage
  • Customer Service
    3.9 (18)
  • Site Admin
    3.5 (11)
  • Timeliness
    3.0 (13)
  • Structural Integrity
    3.6 (10)
  • Plumbing & Waterproofing
    3.4 (11)
  • Electrical & Lighting
    3.3 (11)
  • Flooring
    3.8 (12)
  • Transparency
    3.8 (12)
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Hemang P.

Hemang P.Central Highlands and Goldfields, VIC

Pathetic builder

published

Many faults have numerous emails to prove, warranty team advised all items fixed still one leaky shower and one wobbly shower, tradies came in last week to fix wobbly shower they remove the grouts to insert some filling stupid idea didn’t work left grout unsealed told warranty team supplied photo no reply
Guys stay away very poor quality homes
I am going vcat

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2019
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3 comments
Fairhaven Homes
Fairhaven HomesFairhaven Homes

Hi Hemang,
We are disappointed to read your review.
Can you please send us a private message with your job number so we can have your concerns addressed.
Kind Regards, Fairhaven Homes.

Hemang P.
Hemang P.
Hemang P.
Hemang P.

Amazing Home- Janette (client relation officer) and Stefan (supervisor)

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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2 comments
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Nick
Nick

Thanks with jenette Essery and Stefan our site supervisor everyone is always happy.very happy to build with this guys.

ABC123

ABC123Victoria

Craig and Janette - great communicators

published

Our second Construction Manager, and our Client Relations Officer were fantastic. We had a few communication issues, such as non follow-up from Darbecca reports, in the very early construction phases, however when Craig and Janette came on board they totally transformed our experience. They provided very regular, honest and transparent communications, set and met reasonable expectations, and were general a pleasure to deal with. Completely won our trust back after it was all but gone initially. We highly recommend these 2 people, they are the Fairhaven "A" Team!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJanuary 2020
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
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Great communication & supervision

published

We very recently completed building our first home & we are quite happy about choosing Fairhaven Homes for our build. Natalie & Rob were both great to work with. Natalie was very prompt with her responses. Rob helped to speed up the building process and looked into all the detail. Both Natalie & Rob helped & guided us through the process and were very professional. Excellent!
Also, we want to mention Venus & Susan who guided us through the initial part and both were extremely helpful & very professional as well.

Customer Service
Transparency
Site Admin
Timeliness
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Giorgio

GiorgioGreater Melbourne (Outer), VIC

  • 2 reviews

Great communication and support!

published
Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
Construction End DateDecember 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
RENY

RENY

  • 2 reviews

Excellent Customer service

published
Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Chandra

ChandraSydney, NSW

Lengthy construction timelines

published

The construction for a 23 sq single storey house started in Dec18, and finishing next week. Had to go through multiple channels (Sales/customer support office & construction manager) time and again to get a date. The dates of invoice and dates of stage completion don't align (Note, if you are interstate). Fingers crossed on final inspection and quality. My friend constructed a 27 sq home with Carlisle Homes in 3 months. How does it feel ?

Build StageMid-Construction
1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes

Horrible builder.

published

Extremely poor construction. Lot of defects and house is cracked after the handover. Worst decision we have ever made. Stay away from these people. Construction took 270 days for a single story house. It's a nightmare dealing with the construction team and the office staff. No one takes the responsibility and they do not acknowledge their errors and mistakes. Don't think about 5-10 grand less cost because it will cost you a lot with defects, construction delays and internal errors. We build the house to live, but now we are going to sell it because of extremely poor construction. Dodgy builder . I would rate Zero if I had the option available.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Tiffany

TiffanyGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Pre Construction

published
Customer Service
Transparency
Build StagePre-Construction
Construction End DateAugust 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
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Nick and Emma

Nick and EmmaGreater Melbourne (Outer), VIC

The best looking home in the area!

published
Customer Service
Transparency
Build StagePost-Construction
Construction End DateMarch 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Michael D

Michael DGreater Melbourne (Metropolitan), VIC

Great quality, excellent site supervisor Ellis

published

Great choice choosing Fairhaven Homes. Price was great and what I got included in the house also was very pleasing. Got exactly what I wanted when I chose this house, and did not get anybody trying to upsell me.
Build quality of the house is excellent for a first home buyer. The main standout was my site supervisor Ellis. Got regular updates and was assured my home was being completed perfectly and up to standards. Was extremely pleased with the after service, which was a main concern whilst building. Ellis got straight onto any issues that were a cause for concern after the house was built. Only issue we had was a few delays and the extra 2 months to get built, but was worth it in the end. Thanks Fairhaven Homes and Ellis Kalatzis

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2019
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Amy S.

Amy S.Greater Melbourne (Inner), VIC

Excellent customer service by Diem Ho at Fairhaven homes Thornhill Park display

published

Diem provided us with lot of useful information and went above and beyond our expectations to get us the best quote. She was very efficient and keen to meet our requirements and liaising with all the relevant parties on our behalf. Thank you very much Diem for all your support and the valuable advices you gave us to achieve the best quote. Hopefully our building process will be efficient as the service we received from you. Looking forward to working with you and I highly recommend Diem to all potential clients.

Customer Service
Build StagePre-Construction
1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes

Disappointing end to the experience

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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2 comments
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Brendan D
Brendan D

180076

Iqbal B.

Iqbal B.Greater Melbourne (Outer), VIC

Fairhaven ensures the quality of the houses they build and take any issues seriously

published

Fairhaven homes took all our issues we had after the settlement of our new home on board and did their best to ensure we get what we were promised. Build manager Elis and site supervisor James Spinks are professional and approachable and they treated our new home as their own. The way they were giving their 100% to the quality of our house, it felt like building with them was the right decision.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2019
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2 comments
Iqbal B.
Iqbal B.

Job no. is 170812

Fairhaven Homes
Fairhaven HomesFairhaven Homes

Happy costumer, highly recommended

published

It’s been a long build with a lot of changes with our site supervisors but without Rob Cleland our build wouldn’t be smooth sailing. His made sure our house was ready to our standards on handover and is still working hard after handover meet our needs with the house. Highly recommend Fairhaven homes. Can not wait to build again in the future and hope Rob will still be around when that time comes.

Customer Service
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
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Amrita

AmritaGreater Melbourne (Metropolitan), VIC

Fairhaven - Building experirnce

published
Customer Service
Site Admin
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2019
See all answers
1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
Coastal build

Coastal build

  • 2 reviews

Sign me up again

published

I had my first home completed just over 12 months ago and my second build is in the contract stage. I’m also about to sign on for a third time and there is no other builder that can compare. After walking through every other builders display homes, I couldn’t find another plan that matched the Newport 275 and the price was still the best by far.

Customer Service
Build StagePost-Construction
Construction End DateNovember 2017
1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes
lou

louGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

The house nightmares were made of - Mandalay Beveridge

published
  • +1
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2016
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2 comments
Fairhaven Homes
Fairhaven HomesFairhaven Homes

Hi,
We are very sorry to read your experience with Fairhaven Homes did not exceed your expectations. We have sent you a private message to address your concerns.
Kind Regards, Fairhaven Homes.

lou
lou
Emily

EmilyGreater Melbourne (Outer), VIC

If you want a badly built house with constant problems, then Fairhaven is the builder for you!

published
Customer Service
Build StagePost-Construction
Construction End DateFebruary 2016
1 comment
Fairhaven Homes
Fairhaven HomesFairhaven Homes

Pathetic builder with zero star rating

published
Construction End DateNov 2018
1 comment
Fairhaven Homes
Maree C.Fairhaven Homes
Page 1 of 2
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Questions & Answers

Dhruv

Dhruvasked

VIC, Campbellfield

Hi peeps,
How much time did Fairhaven took to build single storey house. I am building 27 sq house in Kalkallo. Our site start date was 04/07/2019 and at this stage I could only see the piers have been pour and plumbing pipes have been installed. Is this ideal? Or are we really slow. Would love to hear about ur experience.

TIA

1 answer
STG
STG

Well its harder to say how long it will take Dhruv.Most of the time they outsource it to different contractors and supervisors ,so it always depends on their capacity and skills.
But make sure youll need to follow up with a private inspector each and every step of your building.
It’s worth it.
All the best.

chris

chrisasked

VIC, Campbellfield

Why do you rip off hard working Australians.

No answers
chris

chrisasked

VIC, Campbellfield

Is Campbellfield office as useless as the berwick office cowboys. Fairhaven Homes "What a Joke"

5 answers
Mukesh Patel
Mukesh Patel

There are all useless, No management.

Tarnica
Tarnica

We have problems with the Berwick office to. Can I ask who you had trouble with

chris
chris

Hi Tarnica,
We had a problem with Rod raddings who is the director who tried to rip us off with our tilling. Trying to double charge custommer twice for upgraded tiles. This should have been a sign to walk away as we wasted many months trying to get drawings correct from fairhaven. Only after i threatened to walk away did Rod Raddings take the over charge double rip off fee off. We have no option to move forward with fairhaven homes to fix the sub standard work they did.
We have a solicitor on board now

Get an answer from our members and Fairhaven Homes representatives

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