??!
1 photo
FairPrice Furniture

FairPrice Furniture

Physical store, Online store
4.5 from 357 reviews · View Statistics

Reviews

Previous
Next
Parvesh K.

Parvesh K.Greater Melbourne (Outer), VIC

Poor customer service

published

On Friday visited store in thomastown. What a customer service there was a boy and girl who were sales representative, sitting in the corner and chit chating. Don’t even care about customer who walked in the store. Not even friendly hello or nothing. At last when i was about to leave girl stand up and asked me for any help or assistance. But personally wouldn’t recommend to anyone visit Thomastown store because of poor customer service & adequates.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationThomastown
See all answers
Katherine Ding

Katherine DingGreater Melbourne (Metropolitan), VIC

This is perfect!

published

I bought a mattress from Braybrook store, Vivian Tran is the one helped me with size and dimensions. She is very nice and patient person, I will definitely recommend it to my friends.!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBraybrook store, VIC
See all answers
Anh N.

Anh N.Greater Melbourne (Metropolitan), VIC

Braybrook Store Review

published

Vivian from Braybrook store was extremely helpful and friendly. I got the whole set of bedroom furnitures for my new house and I was appreciate with how it suits my room. The products were high-quality, same as what I saw in store and the mattress was particularly amazing for who got back pain like me. Give it a try and feel the difference

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBraybrook
See all answers
Furniture Shops

Find out how FairPrice Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
bennettk

bennettkmorwell

  • 7 reviews
  • 7 likes

buyer beware

published

i bought 2 longue chairs from Traralgon store at $599each i got a call to say there ready for pick up and got them home ,only to find it was more like a kit than a chair ,take about 1.5 hrs just to assemble one ,had i wanted flat pack furniture i would have gone to Ikea, if something come in pieces at least have decency to tell your customer. Never again

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTraralgon
See all answers
1 comment
bennettk
bennettk

Oh they did offer to assemble it for a fee .so you buy a chair then pay extra to have it made into a chair mmm go figure

Braybrook Store Review

published

Outstanding Customer Service by all in Braybrook. Very friendly. Not pushy at all. Bashshar in particular was extremely helpful, honest, patient and understanding.
Furniture is amazing. Highly recommended. 5 Stars ⭐⭐⭐⭐⭐

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBraybrook Melbourne Victoria
See all answers
Karan

KaranGreater Melbourne (Outer), VIC

  • 3 reviews
  • 5 likes

Terrible product

published

Bought sofa from the hoppers Crossing couple of years back has noticed that there is manufacturing fault and now they are not excepting it and do not want to know anything about it. Terrible customer service and really bad furniture quality.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationHoppers crossing Victoria
See all answers
Natalia

NataliaGreater Melbourne (Metropolitan), VIC

Bad customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationPreston Victoria
See all answers
Steph

StephGreater Melbourne (Inner), VIC

Affordable and good quality

published

It was an easy setup.
Great deal on 4 seater table and coffee table. Sturdy and strong furniture ☺️
Very friendly staff with next day delivery.
I am very happy I came across this store

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMelbourne
See all answers
Sheri TeMiha

Sheri TeMihaGreater Melbourne (Outer), VIC

Professional Sales Service and Advice

published

As a happy & satisfied returned customer, the professional sales service and extensive knowledge of the product range on the floor was much appreciated.
Product quality is above standard, yet the prices are great!
Thank you for the transparency regarding the terms and conditions and delivery details.
Enjoyable experience to shop in your store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationHoppers Crossing
See all answers
Furniture Shops

Find out how FairPrice Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
Samuel

SamuelGreater Melbourne (Metropolitan), VIC

Great customer service by Vivian! (Braybrook store)

published

Vivian was excellent, she helped me put together a lounge room set up and even put it all together in store so i could see what it would look like! Great advice & practised social distancing while still providing a perfect customer experience. Vivian is without a doubt a credit to the company & store!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBraybrook
See all answers

This is amazing

published

Amazing job from vivan such a lovely women help us to decide what mattress to buy
Was completely satisfied with got it at a great price!! Can say I will coming back again

Product Quality
Customer Service
Incentivised ReviewNo
Product AppearanceNot as advertised
Store LocationBraybrook
See all answers
Rhach V.

Rhach V.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Best Prices and Excellent Customer Service (Braybrook Store)

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBraybrook
See all answers

Great customer service from Vivian T at Braybrook

published

We bought a sofa from Vivian (Braybrook) - she was engaging and very helpful especially showing us how we can change the sofa to suit our taste/comfort level. We were pleasantly surprised that that the sofa was delivered a few days later (normally its weeks)

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBraybrook VIC
See all answers
Phong N.

Phong N.Greater Melbourne (Metropolitan), VIC

Shout out to Ms.Vivian

published

Highly Recommended Ms.Vivian at Braybrook Store for anyone who want to mix & match your furnitures. She helped us to find the highest quality products with best price !!! most suitable for myself

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Kara

KaraVictoria

  • 2 reviews

Vivienne at the Braybrook store was an amazing help! Definitely will be returning for other products.

published

Completely satisfied with the mattress - thanks to the staff at Braybrook, great sales in there and a free little gift from them to say thank you!
I went straight to the depot to collect the item.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBraybrook
See all answers

The reviewer stated that an incentive was offered for this review

Furniture Shops

Find out how FairPrice Furniture compares to other Furniture Shops

Know better, choose better.

Compare all
Elvin P.

Elvin P.Southwest, VIC

The best customer engagement and products!

published

I was highly satisfied with the customer service I received at Fair Price furniture, I had so many question on some products I was interested in and the store attendant; Dheeraj was very engaging and patient, he answered all my question and queries and in the end I bough a bed frame I was super happy with. The level of quality of their products are exceptional as well! So happy!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHoppers crossing
See all answers
Chris

ChrisGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Great customer service

published

Great customer service with a very good range of quality furniture. Vivienne was extremely helpful and offered good discounts on the items that we selected. Very pleased with my purchases.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBraybrook Store
See all answers

Amazing bed and great quality

published

We brought a king bed in 2019 and we are very happy with it. Great pricing and no compromise on quality. The Nunawading shop had a very good collection and one stop shop for all your furniture needs.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNunawading fair price furniture
See all answers
Ritu

Ritumelbourne

  • 3 reviews
  • 1 like

Very bad inventory management for delivery but excellent customer service at store

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBraybrook
See all answers
Nikhil

NikhilGreater Melbourne (Metropolitan), VIC

perfect and helpful for customers

published

Perfect and really helpful for customers. Good ambience and engaging to customers. Helped a lot.Thanks to the lady, she helped us to buy the appropriate bed we are looking for.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store Locationbraybrook
See all answers
Page 1 of 18

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and FairPrice Furniture representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.