Poor customer service
On Friday visited store in thomastown. What a customer service there was a boy and girl who were sales representative, sitting in the corner and chit chating. Don’t even care about customer who walked in the store. Not even friendly hello or nothing. At last when i was about to leave girl stand up and asked me for any help or assistance. But personally wouldn’t recommend to anyone visit Thomastown store because of poor customer service & adequates.
This is perfect!
I bought a mattress from Braybrook store, Vivian Tran is the one helped me with size and dimensions. She is very nice and patient person, I will definitely recommend it to my friends.!
Braybrook Store Review
Vivian from Braybrook store was extremely helpful and friendly. I got the whole set of bedroom furnitures for my new house and I was appreciate with how it suits my room. The products were high-quality, same as what I saw in store and the mattress was particularly amazing for who got back pain like me. Give it a try and feel the difference
i bought 2 longue chairs from Traralgon store at $599each i got a call to say there ready for pick up and got them home ,only to find it was more like a kit than a chair ,take about 1.5 hrs just to assemble one ,had i wanted flat pack furniture i would have gone to Ikea, if something come in pieces at least have decency to tell your customer. Never again
Braybrook Store Review
Outstanding Customer Service by all in Braybrook. Very friendly. Not pushy at all. Bashshar in particular was extremely helpful, honest, patient and understanding.
Furniture is amazing. Highly recommended. 5 Stars ⭐⭐⭐⭐⭐
Bought sofa from the hoppers Crossing couple of years back has noticed that there is manufacturing fault and now they are not excepting it and do not want to know anything about it. Terrible customer service and really bad furniture quality.
Bad customer service
Purchase an bed frame from the Preston store. The item wasn’t suitable was to high Looked at there Return return police as I was about to give birth and I need it sort it out so I email explaining everything and called the store the next morning. They were so rude I believe I spoke to someone calls Ali who told me there wasn’t anything they could do they were with customers even though I call right on the time they opened. They told me I made them move the mattress on the bed and that was not there job I explained I’m 38 weeks pregnant I asked ...them if they could I didn’t realized that it was such a big issues I have women and children offering to help me when I drop something, the delivery drivers could have said no Ali was so rude and argued with me about this which put me it to tears he then then hung up on me. And refuse to answer the phone, I finally got through and spoke to Guy Sam was great and help out as much as he could and understood my situation but the delivery driver never showed up, Sam organized someone else to come pick the item up on Sunday, he showed up at 7pm. I explained I haven’t moved the mattress I’f he could move it I’m 38 weeks pregnant he was confused on how to move the mattress he knocked my bedside take in to the wall and knocked over my $300 lamp thank god nothing broke. At the end I ended up doing at 38 weeks pregnant lift it off the bed by myself the delivery drive then walked out and said that he can’t remover the item as he is by him self. When calling the store in the morning said they couldn’t help me they were with customers they apparently contacted the deliver driver stated he was scared of me... a 38 week pregnant woman that live alone. Ali said that he couldBy organize a delivery pick up as there all booked. And they refused to help me. Even though I explained I was going to give birth in the afternoon and wanted it sorted in the morning as I had another item coming to replace it. I lost another 180 as I had to cancel it from another store. I spoke to other stores and they lied and and said they will get a Regional Manager to help me I ask to speak to a head office and there apparently was no head office. I contacted them through there online service and there told me they couldn’t help me there is no head office or regional manager. I was under so much stress the doctors had said it not safe for me to deliver my baby today due to the stress this store has caused the hospital then contacted the police as they didn’t believe that a they should be put customers under this much stress Ali then assisted me and organize to get the bed frame picked up. I would never purchase from here again it’s not worth it.
Affordable and good quality
It was an easy setup.
Great deal on 4 seater table and coffee table. Sturdy and strong furniture ☺️
Very friendly staff with next day delivery.
I am very happy I came across this store
Professional Sales Service and Advice
As a happy & satisfied returned customer, the professional sales service and extensive knowledge of the product range on the floor was much appreciated.
Product quality is above standard, yet the prices are great!
Thank you for the transparency regarding the terms and conditions and delivery details.
Enjoyable experience to shop in your store.
Great customer service by Vivian! (Braybrook store)
Vivian was excellent, she helped me put together a lounge room set up and even put it all together in store so i could see what it would look like! Great advice & practised social distancing while still providing a perfect customer experience. Vivian is without a doubt a credit to the company & store!
This is amazing
Amazing job from vivan such a lovely women help us to decide what mattress to buy
Was completely satisfied with got it at a great price!! Can say I will coming back again
Best Prices and Excellent Customer Service (Braybrook Store)
It was 30 minutes before closing time when we went to check-out the store because we intend to get an outdoor coffee table set but we left an hour later and bought a dining set, outdoor set, lounge set, and a mattress. The staff are extremely helpful, patient, friendly, and they are not pushy in selling their products. Special thanks to Mayank who provided a great customer service! Everything in the store are good quality products and are competitively priced. They are also giving some carpet voucher if you spend over $1500. We will definitely...go back next time and recommend the store to our family and friends. Lastly, they have flexible lay-bys options which is perfect for people who are currently building their house. Thank you Fair Price Furniture! Keep up the good work.
Great customer service from Vivian T at Braybrook
We bought a sofa from Vivian (Braybrook) - she was engaging and very helpful especially showing us how we can change the sofa to suit our taste/comfort level. We were pleasantly surprised that that the sofa was delivered a few days later (normally its weeks)
Shout out to Ms.Vivian
Highly Recommended Ms.Vivian at Braybrook Store for anyone who want to mix & match your furnitures. She helped us to find the highest quality products with best price !!! most suitable for myself
Vivienne at the Braybrook store was an amazing help! Definitely will be returning for other products.
Completely satisfied with the mattress - thanks to the staff at Braybrook, great sales in there and a free little gift from them to say thank you!
I went straight to the depot to collect the item.
The reviewer stated that an incentive was offered for this review
The best customer engagement and products!
I was highly satisfied with the customer service I received at Fair Price furniture, I had so many question on some products I was interested in and the store attendant; Dheeraj was very engaging and patient, he answered all my question and queries and in the end I bough a bed frame I was super happy with. The level of quality of their products are exceptional as well! So happy!
- Physical store
- Verified customer
Great customer service
Great customer service with a very good range of quality furniture. Vivienne was extremely helpful and offered good discounts on the items that we selected. Very pleased with my purchases.
Amazing bed and great quality
We brought a king bed in 2019 and we are very happy with it. Great pricing and no compromise on quality. The Nunawading shop had a very good collection and one stop shop for all your furniture needs.
Very bad inventory management for delivery but excellent customer service at store
I bought the following items for my new house from the Braybrook fair price furniture store-
1. A king bed, mattress , dressing mirror and 2 bedside drawers.
2. 1 Marble 8 seater dining table
3. A living room show case
4.3 seater sofa and 2 seater sofa
5. Marble coffee table.
The customer service was great and pricing was fine. No complaints from this perspective. The store manager Mayank was very helpful too. But issue started with delivery. I was told that the dining table wasn't available but delivery is expected on 10th June so delivery can...
perfect and helpful for customers
Perfect and really helpful for customers. Good ambience and engaging to customers. Helped a lot.Thanks to the lady, she helped us to buy the appropriate bed we are looking for.
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