Brillant customer service quick cheap and easy!
They were very easy to book with, the service was very kind, the car was exactly what I needed, I would recommend them to everyone, so cheap, but goood quality.
Booked & Paid a Booking Fee but after cancelling two days before pick up received no refund.
Easy to book, over the phone customer service was OK. However as a result of my brother finding out that I had Alzheimer's I gave them two days notice to cancel but they did not refund any of my booking fee.
- Verified customer
Wonderful Staff & clean well maintained vehicles.
I hired 2 vehicles from this company in 2 separate weeks with the greatest of ease. The Staff went out of their way to help and were courteous and professional. Both cars were immaculate inside and out and relatively new.
The prices were very competitive. After the hires I was taken back to where I was staying without asking.
Very good experience
We had a very good experience with this car rental service. The cars are slightly older but in good nick. Communication was good (I gave them the wrong flight number by accident). Very friendly personnel. Affordable pricing for the car and the insurance. I am glad they are around and offers some competition. We received good service for the price we paid. Pick up and drop off at the airport are not instant, but I won't expect that for this price.
I found them extremely helpful from booking, pick up and drop off to airport. Extremely friendly and great price. No problems when we arrived 1 hour earlier than schedule to go to airport. One worker just took a later lunch break to suit our needs. Highly recommended
Firstly they arrived 30 minutes late to pick me up from the airport. While dropping off I was told I have to pay 25$ extra to get driven back to the airport. they took 185$ bond charged me 37$ for toll and 25$ for dropping me off back to the airport and gave me a bond refund of 115$. 37+ 25 is not 70$ and when I questioned the staff member [Name Removed] was very rude, I had to walk off as I was running late for the airport. Stay away, there are many other cheaper and better car rental companies.
Great service, great cars and great price!
Thanks for the great service, our families hired two cars in April, 2 car seats and a pram. The cars were great, excellent customer service and great transfers! We will be back in October. Thanks so much!
We used Gold Coast Family Car Rentals for a recent trip to the Gold Coast. We were picked up from the airport at the scheduled time by a very friendly representative.
Upon arriving at the office, the process was quick & efficient. Our car was ready & waiting for us, two gentlemen packed our luggage in for us & we were on our way. We had absolutely no problems with the vehicle. It was modern, well presented & mechanically sound.
Returning the vehicle after hours was easy peasy, we parked it in the long term car park as per instructioned ...& received our bond back within a few days. I searched high & low for reviews before booking & was honestly unsure I'd made the right decision but having experienced GFCR now, I'd happily book again & recommend them to others. If I could make one suggestion, it would be to perhaps take your own car seats along with you if children are included in the booking. Whilst there was nothing wrong with the install of the baby seat, it was in very poor condition which can impact upon safety, the straps were way too high for our child (not easy adjust harnesses) & so therefore I had to re-install the seat myself after adjusting them, which may not be as simple for someone who isn't proficient in car seats. The 2 seats we experienced (in transfer bus & our car) are either expired or very, very near the expiry date. I'd prefer to take my own seats next time but appreciated the convenience that this aspect of their service offered.
Worst customer service by far!!!!
The worst customer service I've experienced all my life! no questions can be asked to the manager or front staff because they turn everything into an argument! booked two cars which were available, went to transfer the booking deposit when I revived an email to say they were not available anymore.. contacted reception, the lady was SOOOOO rude I had to end the call to avoid jail time (lol) finally booked the cars even after being abused, only for 'grant' to reply to emails so offensive and rude. I have now asked for a refund and will never book with this 'business' again.
Rude Rude Rude
After hiring the car in October. The lady at the desk was great and the service back to the airport was great.
What was not was after the fact two months later and I see $25.00 fee from them taken out of my bank. Came back from holidays and see and email on xmas eve stating from a parking fine. While I don't remember seeing one I will pay for it which I am fine. What I am not fine with is the way Grant emailed me saying
We are very, very busy and don’t have a lot of time to get all the work done. We already have a lot of work to do these un...
this car rental was good for us !!!!
I found lots of bad reviews before booking so emailed them first and asked a few questions. Grant was happy to explain previous comments and i felt comfortable to give them a go. .
We were picked up on time, we followed the instructions about letting them know when we arriving and on both occasions we were picked up on time or dropped off on time and the driver helped with the luggage.
We had no problems with the car because we hired a 2010 model Toyota SUV
The only minor thing was the 3 kids seats were put in the car in a way that didn’t a...
Very rude and non-customer-service focused business! Beware and stay away!
I agree with the previous review completely. Normally I dont spend the time writing these reviews but in this case, Grant Wilson got me steamed up and all I can do is warn people to stay away! So rude, and so far from being customer service focused, I dont know how they stay in business! Prices on the website are WRONG and not even worth reading. Availability means NOTHING, and the insurance prices they force you to take out are unreasonable to say the least! Mostly its people like Grant Wilson, though, who give this place a bad name. Highly recommend that you stay away from this business if you want to enjoy your holiday on the Gold Coast!
First class service
We have used this car hire company on two occasions and both times have been very impressed.
We had 4 adults and 4 children in our booking on both occasions - ages 65yrs down to a 4yr old.
On this last occasion I initially booked two cars over the phone and then had to ring and change it to an 8 seater two weeks later. They were very very helpful and it wasn't a problem at all. The larger van was ready and waiting when we arrived.
Picked us up from the Gold Coast airport and dropped us back in plenty of time for our flight back to Sydney.
Highly recommend this company.
Terrible customer service and abusive owner
Terrible experience and rude customer service from this company.
We booked a car for our family holiday with 2 adults and 3 young children for 6 days (cost was just shy of $300). Free car booster seats were included as part of booking.
Upon arrival at GC airport, good directions were given to short term parking as we arrived after office hours (at 10pm) and was charged an "out of office fee" (previously advised in our email of $40). Car keys were left in a key safe attached to window (which had your car keys and parking ticket /exit pas...s in it) I then had to find a pay station at this time of the night (having three children suitably grumpy) and was charged an additional $12. The car was dropped off at airport at 4.46pm (five hours before our arrival) which then leaves the rent responsible for parking charges. This extra cost is included at base of your email in the charges section so read your confirmation email CAREFULLY. The car looked extremely clean and well maintained. As it was dark, and we couldn't really see much, we tried loading the boot. There was no key or button we could find and spent 10-15 minutes looking. We eventually found it in the passenger glovebox after trying to call the office (of course, unattended). Kids had buckled themselves in (under much protest whilst mum and dad were busily paying for parking and looking for boot release).
Questions & Answers
I would to hire a 8 seater car for a day trip to Balina 8/3/2020 we all live in Helensvale area would like to pick up around 7am and drop of 7pm same day . Wondering cost and been at Helensvale do you have something out this way as I don’t want to go all the way to Gold Coast airport and back to Helensvale yo pick my family up to go to Ballina for the day
Just making enquires about a family mover 7 or 8 seater if available from today until Sunday
Family Car Rentals
Sorry Adam, I missed your question, we were only notified about it this afternoon. If you have any questions about vehicle rental, it is best to communicate directly to our office and if it is a "for today" matter, it needs to be by phone, because we won't see it in time to respond.
As it turns out, we have no 7 or 8 seater availability until Monday 13th January - sorry that we can't help you.
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