Family Clean

Family Clean

 Verifiedfamilyclean.com.au
Family Clean
4.4

193 reviews

PositivevsNegative
87% · 16725 · 13%

Reviews

193 reviews
193 reviews
Sue Patterson
Sue Patterson South East Queensland, QLD
  Fair Incentive

Excellent service

My cleaning was arranged with my requirements as priority....they went above and beyond to source a cleaner within a short time frame
Dulcie was very efficient and worked well within time frame
Very approachable and listened to our requests
Would definitely utilise Family Clean again  Show reply
Yvonne
Yvonne South East Queensland, QLD
  Fair Incentive

I'm in love with my cleaners!!

The cleaning is great and the attention to detail amazing, above and beyond what is asked. The apartment is fresh and clean when I come home and I love it!  Show reply
Juliet S.
Juliet S.South East Queensland, QLD
  Fair Incentive

Beautiful!

What a difference it has made to have Family Clean part of my routine! My crew member is thorough, attentive and utterly professional! I love the way I feel when I arrive home to the gorgeous quality of a clean and fresh environment! Beautiful!  Show reply
Sarah
SarahSouth East Queensland, QLD
  Fair Incentive

Fantastic clean

We have had different experiences but our latest cleaner had been wonderful. When things don’t go according to plan family clean are always helpful and professional. On time, good communication, friendly and attention to detail has been our recent experience and we are very happy.  Show reply
Kage
Kage
  Fair Incentive

Amazing Clean

My Family Clean Crew Member really goes above and beyond to ensure my house is sparkling clean. When I get home I am surprised by extra parts of the home that have been clean outside of my wish list. Could not live without her.  Show reply
Kim
KimSouth East Queensland, QLD2 posts
 

The start of something special!

Just had the first visit by my new Family Clean crew member. She was friendly, informative and knowledgeable and I truly appreciate her hard work in making my home look clean and fresh. Family Clean, where have you been all my life?

Would certainly recommend this company to others. Thank you Show reply

Teresa
TeresaSouth East Queensland, QLD
  Fair Incentive

Very happy!

We are delighted with the customer service at Family Clean and our cleaner is just wonderful! He has worked with us on a fortnightly basis for the last 6 months. He cleans very thoroughly and is absolutely reliable and trustworthy. He is a beautiful person who always takes on feedback in a positive way and adapts to our needs. Thanks a lot! Show reply
STal
STalGreater Melbourne (Metropolitan), VIC4 posts
 
Kate
KateBrisbane2 posts
 

New cleaner with Family Clean

We have been using Family Clean for a little over 12months. Recently, our cleaner had to leave due to personal reasons. Family Clean promptly found us a new cleaner who is just wonderful! She cleans our large home on her own and did a fabulous job, paying particular attention to detail.
Thank you Family Clean for providing only the best. We are always recommending Family Clean to friends and family. Show reply
Anonymous
Anonymous South East Queensland, QLD
 

Lovely team with excellent customer service

First time using Family clean's team. Great timekeeping and hard-working team that takes care of the customers very well. I was given prompt opportunities to give constructive feedback after my first visit to ensure quality work. I will be certainly be using the service again.  Show reply
Very happy Queenslander
Very happy QueenslanderSouth East Queensland, QLD2 posts
  Fair Incentive

Saved my sanity

Family Clean saved my sanity with their timely response to my call for help, where other service providers failed to deliver a cleaner to my expectations. Very grateful to Family Clean. Show reply
Ann
Ann
  Fair Incentive

First time Family Clean

My Family Clean team, a husband and wife, were courteous, efficient and completely earned their money. They did the work I required and worked in other areas spontaneously. I will certainly ask for them again. Show reply
Meg
MegSouth East Queensland, QLD
  Fair Incentive

Thorough

I really appreciate the attention to detail that my cleaners give to our home. I really look forward to them coming every week as they make it feel so fresh and loved. It took a little while for us to find a match but it was worth it.  Show reply
Dipanwita S.
Dipanwita S.South East Queensland, QLD
  Fair Incentive

Satisfied and relieved

James and Eve are doing a fantastic job. Excellent manners and attitude is a great asset they have. I can give them feedback which they take very well on board. They even go the extra mile without being asked.

 Show reply

Alison
AlisonSouth East Queensland, QLD
 

Great job!

Our lovely new-ish regular cleaner, Shri, is excellent. He's transitioned with us when we moved house in January and is lovely to deal with - and does an outstanding job. Very happy with match and his ongoing good service. Show reply
Suzy
Suzy
  Fair Incentive

Thank you !!

Naomi was excellent. She followed my requests to a T, and managed to do quite a bit extra beyond the initial specified tasks. She is very friendly, intelligent, and she suggested other things she could do in the future to make the house even more sparkly. Naomi worked fast but with much care. I'm so pleased to have her as my new dream cleaner!! Show reply
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Alice
Alice South East Queensland, QLD
  Fair Incentive

Professional, trustworthy, communicative, responsive and friendly!!

I highly recommend ‘Family Clean’! They have an accessible and easy to use website, great communication and most of all matched me with a wonderful cleaner! She is lovely and does an excellent job.  Show reply
Debra L.
Debra L.South East Queensland, QLD
 

Responsive, quality, great clean

I’ve used Family Clean for more than two years and been very happy with the quality of cleaners, service and value for money. When my first cleaners moved on, Family Clean kept me updated and found me another great cleaner within days. Highly recommend this great service. Show reply
Jane
JaneSouth East Queensland, QLD3 posts
 

Great service - fast responsive communication

Great customer service, responds to communication really quickly and we’re very helpful. Cleaner was very friendly and did a great job, was willing to accomodate requests and had a good attention to detail.  Show reply
Anna S
Anna SSouth East Queensland, QLD2 posts
  Fair Incentive

Love this cleaning service!

We are so happy with our cleaners from Family Clean and truly appreciate their excellent work. I highly recommend this company and all their cleaners. Dawa and Jessie are awesome! Show reply
Heather Reeve
Heather ReeveSouth East Queensland, QLD
 

Very thankful

My house was cleaned and now it sparkles, thank you so much. Can't wait for the next time, friendly professional staff with a smile, don't see that very often, very refreshing. Show reply
Neha D.
Neha D.South East Queensland, QLD
  Fair Incentive

Better than expected

I am so happy with the service Family Clean has provided. Tashi and Tshering are punctual, efficient and very good at what they do, and are lovely friendly people too. I have never had cleaners with such good attention to detail. My home is always gleaming after their visit, and I look forward to seeing them each fortnight.  Show reply
Suzy
SuzySouth East Queensland, QLD
  Fair Incentive

The perfect clean team

From personal experience , I know that a good Domestic cleaning service is hard to find. The family clean have provided me with the perfect cleaning team on more than one occasion. I would highly recommend their professional service Show reply
Stressed Single Parent
Stressed Single ParentSouth East Queensland, QLD
  Fair Incentive
Michellewicklandt
MichellewicklandtSouth East Queensland, QLD
  Fair Incentive Verified

Spectacular Cleaning Service

This experience totally met and exceeded my expectations! I enquired at late notice having my home cleaned before Xmas and Matteo from Family Clean was determined to match me with one of his cleaners. He didn't let up, he was like a dog with a bone and made it a personal challenge to make it happen. His customer service was excellent and had Fabio come out to our home 2 days before xmas!
Fabio was so friendly, professional and also an amazing cleaner! Obsessed with how clean my home looks, cannot wait to use them again in the future! would absolutely recommend.  Show reply
Tasha
TashaSouth East Queensland, QLD
 

Perfect! Well beyond my expectations!

Ludimila & Iago's cleaning was apsolotly flawless. The house wasnt even this sparkling clean and fresh when we moved in! They got much more done than I ever expected! Very lovely people too! Even got the stubborn build up off the shower glass ans the sticky residue off the range hood which I can never get to budge.  Show reply
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CMB
CMB
  Fair Incentive

Would highly recommend

Really happy with Family Clean. It was very easy to book online and quick to have a cleaner organised for us. Our cleaner, Karchung, is very attentive to detail, kind, friendly and thorough. Family Clean are very easy to communicate with and very responsive. We also really appreciate the use of eco-friendly products!  Show reply
Fern
FernSouth East Queensland, QLD
 

Amazing Service!

Amazing service! From booking through to the weekly clean we could not be happier with Family Clean and Lilian's service. Coming home to a clean house is such a luxury. Would recommend Family Clean to anyone looking for a great local cleaning company.  Show reply
Carmel Martin
Carmel Martin3 posts
 

Stunning job!

Thanks to Mauricio and Clara for doing an amazing clean of my apartment. I pride myself on keeping my place clean, but wow! the place sparkled after Mauricio and Clara ‘did-their-thing! I’ve injured my back, so currently unable to do much physical work, and it lifted my spirits having the apartment so clean and fresh.

Thanks also to Trish who went to great trouble to fit my job in at short notice. While I can’t afford to have regular cleaning, I would not hesitate to call on FamilyClean if I am unable to clean myself. If I win lotto, I’ll be calling on Mauricio & Clara every week!

Carmella Show reply

Jamie
Jamie2 posts
 

Amazing!

Our new cleaners are amazing! Very kind to us and our pets and did a great job, it was a breath of fresh (clean) air to have them. They went above and beyond what we were expecting due to previous experiences with other cleaners. A big thank you! Show reply
Ann
Ann
  Fair Incentive

Very Happy

We were very happy with our first cleaning service by Fiona. She is friendly, organised and efficient and we are delighted with our freshly cleaned home and look forward to our next cleaning service. Show reply
Jay R.
Jay R.South East Queensland, QLD2 posts
  Fair Incentive

Excellent service, punctual, faultless clean

Have used Family Clean for about five years with absolutely no complaints. Always come home to a spotless house with the clean done on time. Any little requests or changes to clean are never a problem.  Show reply
Happy Customer
Happy Customer
  Fair Incentive

Excellent job and delightful interaction

Fiona from Family Clean began a monthly clean for me this week. She was so pleasant and delightfully obliging. The personal interaction was a joy. The job was completed efficiently and to a high standard with an eye to detail. I am looking forward to a continuing working relationship.  Show reply
John A.
John A.South East Queensland, QLD2 posts
  Fair Incentive

Unit Clean

I used Family Clean for the first time last week and could not have been happier with the clean of my unit. The cleaners were very nice people as well. Show reply
james
jamesSouth East Queensland, QLD4 posts
 

overcharge and underclean

i tried them and for $37 an hour was expecting the house to smell like it was clean. it wasnt and on further inspectio no trace of product could be found very poor work tbe response when i complained was terrible. i reviewed them with 1 star elsewhere a they went on the attack.i simply stated that they could come one more time and if it wasnt done properly i wouldnt pay. i also remarked that there are teachers and nurses that would love $37 an hour they twisted that in their response DO NOT USE
activetraveller
activetravellerSouth East Queensland, QLD3 posts
 

Hopeless administration

This is the third time I've rung Family Clean and given them a wide range of dates and times for a spring clean. For example, any day over the next couple of weeks. On ALL occasions they haven't accommodated me. As a busy professional, in the end I'm wasting time chasing them. They still haven't given me the courtesy of a call back. My advice - don't bother with Family Clean, look elsewhere.
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Ann
AnnSouth East Queensland, QLD2 posts
 

I cannot stop looking!

Tenzin and Phuntsho did a brilliant job today. I love the spring cleaning option. Once a year and this time, just before Christmas. My house looks brilliant. Bathroom, kitchen and guest bedroom ready. I keep walking around and admiring my sparkling house. Thanks to two very professional cleaners.
MCW
MCW
 

Excellent job

Your team of cleaners are fantastic. We are so happy with their work, they always do an excellent job. The house looks and smells wonderful and the cleaners are friendly and punctual. Show reply
Nadine
NadineSouth East Queensland, QLD
 

A necessary service for us

We have been using Family Clean for the last couple of years to have our house cleaned fortnightly. Currently Reshma does our service. Her cleaning is professional and her manner is happy & friendly. Normally she asks what needs focussing on or if there is something different that needs doing - which I really appreciate. Show reply
Tony
Tony3 posts
 

Excellent Service

We were pleased to be able to have replacement cleaners provided at short notice. Passang and Sonam did a fantastic job. We are looking forward to having them back next week. Show reply
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