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Family Clean

Family Clean

4.4 from 169 reviews · View Statistics
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Reviews

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james
jamesSouth East Queensland, QLD
  • 3 reviews
  • 1 like

overcharge and underclean

published

i tried them and for $37 an hour was expecting the house to smell like it was clean. it wasnt and on further inspectio no trace of product could be found very poor work tbe response when i complained was terrible. i reviewed them with 1 star elsewhere a they went on the attack.i simply stated that they could come one more time and if it wasnt done properly i wouldnt pay. i also remarked that there are teachers and nurses that would love $37 an hour they twisted that in their response DO NOT USE

Incentivised Review No
activetraveller
activetravellerSouth East Queensland, QLD
  • 3 reviews
  • 9 likes

Hopeless administration

published

This is the third time I've rung Family Clean and given them a wide range of dates and times for a spring clean. For example, any day over the next couple of weeks. On ALL occasions they haven't accommodated me. As a busy professional, in the end I'm wasting time chasing them. They still haven't given me the courtesy of a call back. My advice - don't bother with Family Clean, look elsewhere.

Incentivised Review No
Family Clean
Mother DucksFamily Clean

Disappointing

published
Incentivised Review No
Georgia
GeorgiaGold Coast
  • 2 reviews

Cancelled on me after being booked in for 7 weeks

published

Unfortunately, after having a post renovation clean booked in for 7 weeks, this company cancelled on us. They gave us 3 days notice, and did provide us with an alternative date (which did not suit us), but I am really disappointed it took them this long to cancel. We are about to have a baby and had a very short time frame within which to have the clean done. Pretty poor customer service in my opinion.

Family Clean
Mother DucksFamily Clean
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Waited 3 weeks for a booking confirmation which got cancelled too

published

I contacted Family clean based on some positive reviews and waited for few weeks to get a confirmation on booking for a weekend based on my request. I made plans to ensure I allow time for this booking on weekend and get a phone call that this booking has been cancelled. I wish I could also join people who wrote some good reviews about their cleaners and services. However, considering the way they have handled my interest in their services, I am highly disappointed.

Family Clean
Mother DucksFamily Clean
Rhonda
RhondaBrisbane

Very disappointed

published
Family Clean
Mother DucksFamily Clean
Rhonda
Rhonda

Thank you for your email.

Not great

published
Family Clean
Mother DucksFamily Clean
  • Verified

Took my money and run!!!

published
Family Clean
Johannes J.Family Clean

My worst nightmare

published

The cleaner they sent couldn't even use a vacuum cleaner, she clearly had no experience, she told me to pay more if I want more done, she was painfully slow.

Family Clean
Johannes J.Family Clean
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Cleaner broke curtains off the wall!

published
Family Clean
Johannes J.Family Clean
Catherine
CatherineSouth East Queensland, QLD
  • 3 reviews
  • 7 likes

Cost way more than the quote

published

I used these guys for a final bond clean. Good customer service & cleaners did a good job but the price I was charged on the day was a severe increase to what I was quoted both over the phone and via email. There was no explanation given for this and the (very small) apartment was already pretty clean. I paid what they asked to avoid conflict but I feel annoyed & ripped off since the original quote was already over my budget. I wouldn't use this company again based on this experience.
Good customer service, final presentation was good. Got all my bond back.
Jacked up price on day of cleaning with no explanation.

Family Clean
Johannes J.Family Clean
Catherine
Catherine
Family Clean
Johannes J.Family Clean
ulrond
ulrondCoorparoo

Late and Lazy

published
Family Clean
Johannes J.Family Clean
ulrond
ulrond
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A horrible experience

published
Family Clean
Mother DucksFamily Clean
Sue E
Sue ESouth East Queensland, QLD
  • 8 reviews
  • 7 likes

Gardening appointment

published
Family Clean
Johannes J.Family Clean
Sue E
Sue E
Mat
MatMelbourne, Victoria

Awful service, don't use.

published
Family Clean
Johannes J.Family Clean
Mat
Mat

Questions & Answers

Louise
Louiseasked

I am at Cannon Hill and would like a quote on a 4 Bedroom house for wall cleaning and oven clean? We have high ceilings. Thank you

1 answer
Family Clean
Mother DucksFamily Clean

Hello Louise!

We hope you're doing well. Thank you for reaching out, we'd be certainly able to give you a bit of an estimate in relation to the tasks mentioned. Do you mind please giving us a call (07 3254 2400) or sending in an email to us (motherducks@familyclean.com.au) and we'd be happy to discuss costs. :) Look forward to speaking again soon. Have a wonderful weekend ahead!

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