What a difference it has made to have Family Clean part of my routine! My crew member is thorough, attentive and utterly professional! I love the way I feel when I arrive home to the gorgeous quality of a clean and fresh environment! Beautiful!
The reviewer stated that an incentive was offered for this review
overcharge and underclean
i tried them and for $37 an hour was expecting the house to smell like it was clean. it wasnt and on further inspectio no trace of product could be found very poor work tbe response when i complained was terrible. i reviewed them with 1 star elsewhere a they went on the attack.i simply stated that they could come one more time and if it wasnt done properly i wouldnt pay. i also remarked that there are teachers and nurses that would love $37 an hour they twisted that in their response DO NOT USE
This is the third time I've rung Family Clean and given them a wide range of dates and times for a spring clean. For example, any day over the next couple of weeks. On ALL occasions they haven't accommodated me. As a busy professional, in the end I'm wasting time chasing them. They still haven't given me the courtesy of a call back. My advice - don't bother with Family Clean, look elsewhere.
I used these reviews to choose this company for a once off clean, so thought I should leave an honest review to help others. I selected a spring clean, with the outlook towards a fortnightly clean, but I would rather try out another company. Their website is very professional, but the actual service doesn't live up to the claims. To be honest, my house looks much cleaner when I do the job - there were chalky-looking water marks all over the floor, the shower looked dirty, there was dust on the walls and benches etc. Some areas were cleaned well..., but after a professional clean, I feel that it's a fair expectation to walk in and have the immediate impression that the house LOOKS clean. I'm glad I wasn't having visitors immediately afterwards! The cost seemed a bit higher than competitors, but apparently this doesn't equate to quality. The cleaners seemed pleasant and diligent, but they didn't really speak to me or discuss what they would do or what my expectations were.
Very happy with our (very last minute) booking to have our home serviced by Family Clean. Our cleaner arrived on time and did a beautiful job. It felt like I came home from work to a hotel room service! Even down to beautifully folded guest towels in the bathrooms. I've been very nervous to ever hire a cleaner thinking that they wouldn't do as good as me cleaning our home, but Pema definatly meet my expectations and more. Thank you!
This was a great help as my husband is recovering from surgery.
Michele was very pleasant & very efficient with my clean, & I look forward to having her again. She also went the extra mile with anything I requested of her.
Very good service
I have been very happy with the service from Family Clean. The cleaners they have provided have been pleasant and polite and have done a very good job. I am a satisfied customer.
Cancelled on me after being booked in for 7 weeks
Unfortunately, after having a post renovation clean booked in for 7 weeks, this company cancelled on us. They gave us 3 days notice, and did provide us with an alternative date (which did not suit us), but I am really disappointed it took them this long to cancel. We are about to have a baby and had a very short time frame within which to have the clean done. Pretty poor customer service in my opinion.
Waited 3 weeks for a booking confirmation which got cancelled too
I contacted Family clean based on some positive reviews and waited for few weeks to get a confirmation on booking for a weekend based on my request. I made plans to ensure I allow time for this booking on weekend and get a phone call that this booking has been cancelled. I wish I could also join people who wrote some good reviews about their cleaners and services. However, considering the way they have handled my interest in their services, I am highly disappointed.
I was so looking forward to coming home to a clean home based on the reviews that others have left. Unfortunately this was far from what happened. I had to re-mop the floors. Sinks were left dirty. I paid for an hour of ironing and I'll need to re-iron half of the clothes that the cleaners said had been ironed. The children's bathroom floor hadn't been mopped, nor had the shower been properly cleaned. The kitchen cupboards had not been wiped down, nor had any of the surfaces in the house. This was after 6 hours of cleaning! I'm sure the...two cleaners are lovely people, but I couldn't even tell that they had been, apart from the fact that they left my mop and vacuum in the middle of the room without the chords even tidied away. And for this, they want me to pay $198! I won't be using or recommending Family Clean again.
Great service, easy to book, great follow up
Never used a cleaner before so when I googled and came across website it just made it so easy. Email explains all the service and they were out 2days later. Service was great with a detailed clean. Great experience so far
Guy and Natalie did a great job, excellent attention to detail, my windows were sparkling and the rest of the house was really professionally cleaned.
Not great at all. 4 bedroom home. Choose Brisbane family clean because of good reviews. We did not have the time to clean ourselves, that's why we hire them for one off cleaning.
At one glance, everything looks clean. However, they did not bother to mop underneath the sofa (our kid's toys still untouched underneath the sofa scattered around)
Bathroom: only toilet bowl looks clean. They did not clean the top of toilet bowl or windows next to it. They only clean the glass in the bathroom and sink, the floor itself still kinda dirty.
Very Good Job
I had 2 people come and clean and both were lovely smiley people and they were very quick and did a very good job. Am looking forward to having them back!
Very happy with Marleni who has cleaned our house for the past three weeks. She works extremely hard & leaves our house looking clean & fresh. We are flexible with times & Marleni will give us a courtesy text to let us know her arrival time. As a mum of three small children i now wonder why I didnt do this sooner.
Questions & Answers
I am at Cannon Hill and would like a quote on a 4 Bedroom house for wall cleaning and oven clean? We have high ceilings. Thank you
We hope you're doing well. Thank you for reaching out, we'd be certainly able to give you a bit of an estimate in relation to the tasks mentioned. Do you mind please giving us a call (07 3254 2400) or sending in an email to us (firstname.lastname@example.org) and we'd be happy to discuss costs. :) Look forward to speaking again soon. Have a wonderful weekend ahead!
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