11 questions from our users
I am still waiting for a reply to my last question
I have a fanaway evo 3 asymmetric and the cover fell off i contacted Beacon Lighting and was advised that the cover is unavailable i now have an expensive fan light exposed with no cover what assistance can you give
Hi Charlie, Thank you for your message. Unfortunately once we discontinue a product we do keep a limited number of spare parts but once these have been depleted we are no longer able to source them. I am sorry but we are unable to assist you in the replacement you need.
Regards Amber - BL Customer Service
so i have a very expensive fan with no cover and to replace it will be more expense that's not very good service very disappointed . when was the fan discontinued? surely a fan that was around in 2013 when i purchased it , so seven years old and no spare parts how many covers would
of broken since then ?
Hi Charlie, we do keep spares for a couple of years as long as we can still get these spares from our suppliers however this fan was deleted in August 2017 so all stock is now depleted, Debbie - Beacon Lighting Customer Service
We have had the Evo3 Asymetric for about 2 years. It was pretty silent but this year it started making a slight rattling noise while operating and a loud noise when the blades close. We have tried tightening the screws and oiling the blades but it still has not fixed the problem. Any thoughts on what the issue may be?
Also, having read some of the reviews on here I’m wondering whether we should be worried that the rattling sound means one of the blades might snap off?? Does the sound mean that it’s more dangerous now?
Hi i have a fanaway evo3. we have just replaced the circular light but it will not light up. I have been told from the lighting wholesaler that it might be the starter needs replacing. I have looked in the manual but cannot find any reference to a starter. Can anyone help please?
We had Evo1.
The problem when our light wouldn't work was the ballast.(And it broke down on our other Fanaway as well)
Gave me a story about manufacturer not catering for the range of current we have in Oz.
About $25 from Beacon.
I've given up - not throwing more good money after bad
Hi Sam, the item is called a ballast and these can be purchased through your local Beacon Lighting store, the product no. is 210008 and cost is $24.95, Debbie - BL Customer Service
Hi, we just purchased an evo3 asymmetric fan. Once installed the fan works on full speed from the main switch. However, the remote is unresponsive and won't change the speed of the fan. As a result the fan only works on full speed. The remote batteries are brand new and it seems to work, just unresponsive. We have checked the dip switch and should sync with the remote. We have also checked the cable connections and they are correct. Any help please? Thanks!
Could you please advise if you are operating this off just the remote control or via a wall controller as well. If operating via a wall controller as well this cannot be done and you will need the electrician to disconnect this. Can you please confirm by what you mean by Main Switch as if this in in your metre box this has been installed incorrectly as the fan does require an isolation switch closer to the fan ,if it has been installed the correct way as per the installation instructions then I would recommend you call our warranty department on 1800 602 243 , if you do have any further questions, please email email@example.com
Kind Regards, Tina - BL Customer Service
Thanks for your help! It turns out the problem was with the wiring. The remote is of a different brand and the wiring in the connectors did not match (i.e. the way they were positioned the neutral did not connect to the neutral, the live did not connect to the live etc.). So we removed the wiring from the connetors and reconnected them individually to their correct counterparts - basically, we hardwired them. The remote came with wire nuts which was very helpful. Then the remote worked fine.
The light connectors were also loose and needed some adjusting in order for the light to work. We used an electrical cable connector strip for this. I'm not sure what you mean about the wall controller - the pre-existing light switch still works but only as an on/off switch now. The fan's functions (speed, light, timer etc.) are all controlled via the remote.
One more note: overall we are very happy with our purchase so far - it looks great and works very well now that all the installation issues have been resolved. The only issue now is that the colour of the bulb is way too "cool". We are trying to find a warm white replacement bulb but apparently this type of bulb is not common in Greece and it's proving to be a bit tricky.
My evo 3 suddenly no response (light and fan). May I know the fuse location and check the fuse is it work properly?
Hi Tom, there is no fuse on this fan. Do you have a remote on the fan? If so, I would say that the remote receiver which is located in the ceiling canopy of the fan has failed and would need to be replaced, regards Debbie - Beacon Lighting Customer Service
Can the light dim?
Hi, The light on the Fanaway EVO3 cannot dim as it is a 55W circular Fluoro, regards Debbie- Beacon Lighting Customer Service
We have happily 3 EVO3 Models. Running perfectly. However having bought a 4th one and as soon as power is on the fan starts in highest motion. Remote control is unable to stop or reduce the fan and can not switch on the bulb. What is wrong?
Hi Gel, there could be an issue with the connection of the remote receiver, which is in the canopy of fan. This will need to be checked by your electrician verifying that the colour of the wiring matches with the corresponding wires from the receiver. If you electrician verifies this and there is still an issue with the remote control, if you call 1800 602 243 ( the warranty line) they will get a serviceman out to repair/replace this for you, regards Debbie - Beacon Lighting Customer Service
The dismantle led light has become faulty, just wonder how to fix it please?
Thank you for your question. If you have a Fanaway with an LED light- please do not dismantle it. Call our warranty department on 1800 602 243 for a service\warranty call. Please have your proof of purchase and your certificate of electrical safety when you contact them. Regards Kim- BL Customer Service.
Hi Bought 4 evo fans 2 FANWAY EVO1Prevail 210898,1 evo 2 Endure 210930 and 1 EVO3 Asymmetric 210935. I am experiencing a problem with the Evo 3 and the remote item 210019 lucci remote fan control non dimming .The fan appears to be operating on two speeds wont turn off from remote or able control fan speed is there a serious issue as i have read numerous reports and heard from electricians about a concern .What warranty would you give as the fans were fitted about February 2013 (out of warranty now) it appears the concern is mostly with the remotes .Please advise what course of action i need to take? Kind Regards Charlie Veneziano
Still awaiting an answer on other lucci eco site
charlie asked on Oct 30, 2015
Hi Charlie,The remote you have had a 12 month warranty on it and the fans have a 2 year warranty on them. Fan remotes can be susceptible to power surges or a power back surge when using fluoro globes and this is possibly what has occurred to your remote control. This issue does not happen to everyone. From what you have mentioned, you would need to replace your remote control, there is a newer one available that has technology in it to help prevent the issue with the power back surge and it's product number is 210012, regards Tina- Beacon Lighting Customer Service
Hi! Bought 4 evo fans 2 FANWAY EVO1Prevail 210898,1 evo 2 Endure 210930 and 1 EVO3 Asymmetric 210935. I am experiencing a problem with the Evo 3 and the remote item 210019 lucci remote fan control non dimming .The fan appears to be operating on two speeds won't turn off from remote or able control fan speed, is there a serious issue as I have read numerous reports and heard from electricians about a concern. What warranty would you give as the fans were fitted about February 2013 (out of warranty now) it appears the concern is mostly with the remotes. Please advise what course of action I need to take? Kind Regards, Charlie Veneziano
The remote you have had a 12 month warranty on it and the fans have a 2 year warranty on them. Fan remotes can be suspectible to power surges or a power back surge when using fluoro globes and this is possibly what has occurred to your remote control. This issue does not happen to everyone. From what you have mentioned, you would need to replace your remote control, there is a newer one available that has technology in it to help prevent the issue with the power back surge and it's product number is 210012, regards Debbie Beacon Lighting Customer Service
Thank you for your reply Debbie,And how much would it cost ? would any assistance be given as it appears from reading lots of reviews posted here that it is a common problem.
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