158 questions from our users
Hi, the remote for the light on the fan still works, but it no longer works for the actual fan, is there an easy fix for this?
Hi Dee, from what you are saying, it appears the the remote receiver has stopped working, this may need replacing however, this can only be confirmed by an electrician. The remote receiver can be easily replaced. Debbie - Fanaway Customer Service
How do I remove the cover off the light to clean It has become quite yellow in colour
Many thanks. Where did you buy the new cover, beacon have told us they do not sell replacement covers
We do sell some replacement covers, it will depend on what year you purchased your fan ie the model type as some of the older ones are not available now. Please advise the Beacon Lighting store the SKU number of the fan you have, the colour of the fan and also what wattage fluro tube you have as this will determine if the cover is still available. Debbie - Beacon Lighting Customer Service
Why didn't anyone tell me that you need TWO people to clean the blades when I bought the fan. I live on my own and there is no possible way for me to be able to clean the blades properly.
The light has stopped working. I thought it was the tube, so I bought a new tube. Installed it and it didn't work. Took the tube out of the other Evo1 Prevail that was working and put it into this one. It still isn't working. The fan does work, just not the light. Please help
The issue could be to do with the ballast, which is the part in the middle of the light fitting that gets attached to the tube. You can get a new ballast at your closest Beacon Lighting store. Debbie - Fanaway Customer Service
Could be doesn't fill me with confidence. If I buy a new ballast & it still doesn't work, can I return the ballast?
Without having an electrician diagnose the issue it is hard to say for certain. I'm 90% sure that it would be the ballast that would be the problem, however please speak to the store regarding if you can return the ballast if it isn't the issue. regards Amber - BL Customer Service
Please, can you assist? We purchased the Fanaway Retracting Blade Ceiling Fan and Light - Version1.1 about 4 years ago. We have been very happy with the product but the Light and Fan are both on and we can't switch either one-off, we use the wall switch for on and off and during the day the light stays on. We have tried using the guide and remote to no avail. Please Help!
Vivienne - [email removed]
Hi Vivienne, from what you are saying, it appears the the receiver unit of the remote has failed. New remotes can be purchased through any Beacon Lighting store. Please take your old remote into the store to ensure that you receive the correct remote for your fan. Debbie Fanaway Customer Service
I have never read any reviews for this product before today, not very promising. I’ve just replaced my 6 year old fans (2), having spent as much on spare parts as I did on one original fan. (Not cheap).
My current evo 1’s, sku 211035 have different lighting levels on each fan. One is definitely brighter than the other on the same setting, and no I don’t have a light meter, I have my judgment and a wife who knows more than me.
Also low speed and sometimes medium, on both units generates a mechanical whine which can be irritating at night, and yes I’ve followed the balancing procedures.
If I didn’t like the design of these units I would never have bought a second pair (cheaper to buy Rolling Stones tickets) I’m kinda sad the haven’t EVOlved into something better.
We have a Fanaway Retracting Blade Ceiling Fan and light -Version1.1. We have a problem - the light and fan are both on and cannot use the remote control to switch either off. We have tried to override and switch back to manual - no joy. Please, can you assist us? Your assistance will be greatly appreciated
Kind Regards Vivienne - [ email removed]
Can you get a replacement receiver for the Fanaway Evo 2?
Hi Sharyn, Thank you for your enquiry. All spare parts requests need to be made through your local/closest Beacon Lighting store. If you do not live near a store, if you call them, they can find out the costing and availability for you.
Regards Amber - BL Customer Service
I installed a Fanaway Evora about 11 months ago. The fan blades make jerky clunking noises when it starts up and even worse when slowing down. Very annoying at night as it is in our bedroom. Should the pivot joints be lubricated?
Hi Jeff, Thank you for message. I'm sorry to hear you are having issues with your fan.
If you contact our warranty department by filling in the following form: https://www.beaconlighting.com.au/warranty-claims or calling them on 1800 602 243, they will send a serviceman out to have a look for you as it is under warranty.
Regards Amber - BL Customer Service
Our Fanaway operates by a remote which has 5 buttons (Light, 3 speeds and Off). The only way to turn on the fan is pressing Medium and once it is spinning the other two speeds can be selected. Why is that happening? Also where is the switch to choose winter/summer rotation?
You should be able to turn on the fan using any of the speed buttons. As does not seem to be the case, it looks like there is an issue with your remote. All our remotes have a 12 months warranty on them, so if it is within warrant you can contact our warranty team on 1800 602 243. Otherwise, I would recommend replacing the remote. These remotes are available in all of our stores.
In regards to the switch for the summer/winter setting, this can be found near the top of the motor of the fan (above the blades).
Rhiannon - Beacon Lighting Customer Service.
Have a fanaway fan and the only way to get the fan to work is to switch the wall light switch on and I have no control from the remote but the remote operators the light fine can anyone please help
Do the obvious first check the batteries on the remote. It is most likely the reciever that is faulty, this is situated in the fan mounting. Unplug it, have a electrician connect 220 volt on the input and measure the output with a multimeter when you operate the remote - no change in output generally means replace the reciever.
Hi Frank, from what you are saying, it does appear that the receiver unit has failed. Depending on when you purchased the fan, it could still be under warranty. If outside of warranty, replacement receivers can be purchased through your local Beacon Lighting store. Debbie - Fanaway Customer Service
I have been to Beacon Lighting where i bought my EVO1 Prevail fans with the circular fluro's several years ago, the fans are still working great but the defuser has turned very yellow and i would like to replace them. Beacon have asked the relevent parts people who said they need an item number, i can't find a parts list for this model, can you help. Pete
Hi Pedro, Thank you for your message, On top of your fans motor hosing or inside near the ballast there should be a 6 digit SKU number starting with 210. If you take this number into your nearest Beacon lighting store they will be able to locate the part you need and they can find out the costing and availability for you.
Regards - Amber BL Customer Service
I thank you for your prompt reply, not 2 hours after contacting you i received a message from my local Beacon store to say my parts were ready to be picked up. Seems like i spoke to the wrong assistant in store. All good now, thanks again. Pete
Hi Pedro, Thank you for the update. Glad it is all sorted for you.
Regards Amber - BL Customer Service
Hi I have 3 Fanaways and on the one, the fan is faster on medium setting versus the fast setting. What could the problem be - and solution? Thanks
Hi Selvin, the issue could be do do with either the wall or motor capacitor, or if using a remote, the remote. it is hard to determine without getting an electrician to look at the these elements. If your fans are less than 2 years old, please contact our warranty department on 1800 602 243 and they can arrange a service call for you. Debbie - Fanaway Customer Service
Hi Selvin, replace the capacitor, you will notice the fan is also noisier. The capacitors are really cheap at a electronic store, just replace it and your fan will be as good as new. Common problem supposed to be caused by power surges.Regards Craig.
Hi my Fanaway LED model ES0363D-E090 stopped working tonight not so great as it is our Kitchen light.
I would like to know how much a replacement Constant Current LED Driver is & do you have them in Stock?
As I need a replacement ASAP
Hi we bought a property with a fanaway ceiling fan however we cannot use the light on its own. Every time we switch on the light of the fan the blades come out and the fan goes on as well. We changed the batteries already of the remote but still no luck. Is there some way one can get the light to work again without the fan?Thank you
Hi Simei, there maybe an issue with the receiver unit of the remote. If you could email us at webmaster@ beaconlighting.com.au the details of the exact fan model, maybe a picture of the remote as well, we will be able to advise you more on this , Debbie - Fanaway Customer Service
We bought a property with two existing Fanaway Evo fans (exact model I am not sure of). One fan blade is stuck out and also the light bulb appears to have blown. How do I remedy the fan blade and can I change the light bulb myself or do I need an electrician to do this? How can I check the warranty status on the units?
To be honest with you Nick - this is the start of a journey that is best to invest in a new fans. You can try and replace the bulb and see if it will work. In my experience, you replace the bulb and it lasts for a short time only to then require fixing again. You might try and clean the blade that is stuck and see if that works.
Thank you for your enquiry.
You are able to change the bulb yourself, the light cover will twist off to give you access to the bulb. If it is a circular fluro or 3 bulbs, these can be taken out and easily replaced by yourself. If it is an LED light, then it is likely that the driver needs to be replaced. Your local/nearest Beacon Lighting store will be able to assist in this - just take a picture of the driver into them and they can get a replacement and explain how to change it.
Regarding the fan blades, if you contact us directly at email@example.com we will be able to provide you with instructions on how to fix or replace the fan blades. We will need the exact fan to best be able to assist you, the Fan SKU number can be found either inside the light cover or on top of the motor. It will be a 6 digit number starting with either 210 or 212
All our fans have a 2 year warranty, so it would depend on when these fans were bought as to whether they are still in warranty or not.
Rhiannon - Beacon Lighting Customer Service.
The fanaway website advises that two people are required to clean the blades. My questions are:
1) If you live on your own how are you supposed to clean them?
2) If you have high ceilings how are you supposed to reach them?
3) I asked Beacon Lighting if they have anyone that a customer can pay to have their blades clean. Answer was no. This issue needs to be addressed.
Hi Deborah, Beacon Lighting do not have people available to do cleaning of your fan. This cleaning can be done by anyone, with assistance. I would suggest looking at a home maintenance company to assist if you don't have someone to help you with this, Debbie - Beacon Lighting Customer Service
Hi Deborah. I would suggest not to purchase these fans. Forget about cleaning them, the maintenance of these fans is ridiculous, the bulbs, transformers, remotes all have to be replaced ongoing. I purchased 5 of them and initially no issues, then they have constantly broken down...you get them fixed and they work for a little while and then break down again. Really not worth the investment.
Hi Craig, The Fanaway fans have changed since the use of circular fluorescent tubes and ballasts. New technology in the form of LED has come in and improvements have been made. Debbie - Beacon Lighting Customer Service
One of the fan blades has come loose and will not retract and comes out too far if the fan is turned on cause wobble/noise... fan is less then 3 years old
Hi Andrea, I am sorry to hear the issue with your fan. This fan will wobble if the blades are not balanced. I would suggest speaking with our Warranty team on 1800 602 243 about this issue. Debbie - Fanaway Customer Service
We have had the Evo3 Asymetric for about 2 years. It was pretty silent but this year it started making a slight rattling noise while operating and a loud noise when the blades close. We have tried tightening the screws and oiling the blades but it still has not fixed the problem. Any thoughts on what the issue may be?
Also, having read some of the reviews on here I’m wondering whether we should be worried that the rattling sound means one of the blades might snap off?? Does the sound mean that it’s more dangerous now?
my fanaway remote is not working, How could I reset it?
Hi, I would like to know where to buy the spare blades, Fanaway 210931 EVO2 endure ,
I broke them
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