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Poor design fault
Purchased 5 remote fans approx 4 years ago and only 2 of them are working
Judging by the reviews the receiver has obviously a design fault or it is of poor quality especially when you pay big bucks for them and it's for this reason the company should recall all of them and repair them free of charge.. otherwise the consumer will lose faith!!!
Light globes keep blowing
We recently purchased a new home with 2 Fanaway lights with remote controls, both units the light was not working. We replaced both the T5 tubes and one worked for a week, then failed, we replaced that tube again and now its blown again after only 2 weeks and the other one has also now failed. I am afraid to replace more globes as it seems something else is wrong? Can anyone please help. We love the concept, but reading other reviews am worried to be wasting money.
Not sure when we purchased our Fanaway fans but will be contacting Beacon to check. Both fans in our lounge and bedroom are great and have received numerous positive comments. One thing though, our lounge room light will not switch on using the remote. When we press the button on the remote the light flickers momentarily and stays off. The fan still works using the remote. If the fan is running and we attempt to turn on the light, same flickering occurs but the unit makes a continuous noise. Any ideas?
Terrible - nothing but problems.
Bought 4 of the original model - mix of wall and remotes. All have had problems from the controllers failing to the motor high speed no longer working. Just replaced one with a current model (Doh !) after its motor burnt out completely - there is no discernible difference between mid and high speeds. Never again. Will be replacing them all as no confidence in their quality or safety. Great asethic, the potential to be a great product, however paid a premium for a poorly executed product.
We installed this fan in January 2015 and always had a problem with low speed. It now makes a grinding noise especially on second speed, like a bearing is worn or something
We have 3 other regular fans we have had for over 20 years, and have never had any issues
Unfortunately we can't locate receipt
I can not recommend this product.
December 31st 2017 Update: What a piece of junk!
Problems, not happy.
I bought a house about 6 years ago. I decided to replace the old fans with these over a period of about 3 years. Bought 8 in total. Have had problems with 7 out of the 8 so far. Ballast failures, fluro failures, light covers going yellow and one which won't go any faster than the slow setting.
I like the look of them but have been unreliable to say the least.
I am seriously considering replacing them all even though I spent over $2500 to buy them originally.
Plagued with problems.
Well, purchased 8 fans in 2011. Worked well for first two years and since then, have replaced each remote control at least once, 4 covers which turned yellow and currently have four other covers that have gone yellow and two fans that won't turn light off using the remote but still operates the fan speed.
Then the issue of fan motor getting louder and louder as years go by. I visited Beacon Lighting few days back to see about changing the other yellow covers and was told that they now charge $50 per cover for replacement. My response was why ...
Trouble with these fans from the get go
Similarly purchased fans throughout our home during renovation in 2010. Have replaced all remotes and control switches several times at significant expense. Can't switch off light or fan it remove globe from housing. any advice on a course of action for replacement remote or glibe would be really appreciated thanhs
Very Dangerous Item
We bought 5 fanaway fans for our home. Initially they worked however after the warranty two separate fans dislodged a fan blade. They propelled across the room one nearly hit a visitor and one did hit our TV. It was so lucky that no one was seriously injured.
I have contacted fanaway and beacon where I bought them as yet no response from them. It needs a recall for this product.
Terrible lights! There should be a class action suit for these things.
We outfitted our new home five years ago with lights from Beacon and lights from Online sites in China. The online lights are still working. The Evo 1 have died...every light now has died. They replaced my flush mount light, and the kitchen light. Now the two office lights have blown. We replaced a tube to watch it also die immediately and the ballasts are of course the problem. Seriously, if anyone gets a class-action suit about this I will happily jump on board. I am in a new house and part of the joy of being in a new house is there is less a chance of fire. When my office light sizzles over my head, I don't feel safe.
This is such a wonderful invention. It would be good if it were built properly, and not built to die.
Ballasts are SO annoying!!!!!
So a few years ago I decked out our whole house with Fanaway lights, such a great idea and Australian invention etc. And they are good -- BUT the original ballast one by one have died. Beacon say this is a normal thing and they are go die - but seriously 100% failure rate isn't good. The globes still haven't even gone, I am still using the original globes. So each time this happens I have had to fork out the $25 for each ballast and fiddle around to replace the stupid thing and each time I go to rescrew it in only to discover yet again that...the screws supplied don't fit, they are too short AND the wrong thread. So then I have to spend another 30 mins trying to find a screw that will fit. For freaking $25 surely you could put the right screws in, and while you are at it if this is a know fault of the lights then maybe you should be providing the balLASTs for free - cause they are a misnomer - the original ones supplied certainly don't last. I actually like the fans though. They are quiet, look good and really do cool down the room. I use the a/c a lot less because of them.
- Evo3 Asymmetric
- Verified purchase
Lucky if lasts 3 years
We bought 4 of these with remote controls 3 years ago. Paid $500 each plus $100 install each. In that time have had failed 3 ballasts and issues with remote controls not responding and now 2 of the fans are becoming noisy (too loud to sleep). Of course none of these problems occurred during the warranty period. We have attempted to see if a service can deal with the noisy fans however we have been advised by a Beacon Lighting recommended electrician that unfortunately with these units there is generally not much that can be serviced, the noisy ...sounds coming from these fan are likely to be caused by the bearings and/or motor windings. They have recommended to replace the fans rather than attempt to service. Great, that's an average of $200 per year to have a fan that is used for only part of the year. We won't be buying one of these fans ever again. They look great but don't last. Assume that whatever you buy will breakdown as soon as the warranty period is over and buy something cheap that can be replaced.
Wish I'd read these reviews before buying....
Several problems following installation - Fan blades do not extend fully, meaning there is virtually no wind generated on the fastest setting and none at all on the other settings. For some reason the light bulbs do not work when all three are installed. There is a ticking noise when fan is in use. Low setting on remote is High and vice versa. When switched on at the wall the fan comes on, so have to use the remote to switch back to light only - on all my other fans this is the opposite which makes far more sense. Electrician said he'd nev...er seen anything so odd in his life. I am MUCH happier with the $70 fans installed in my other rooms because they work. This product is overly complicated and although it is a nice idea, it does not work. Now I have to go through the hassle of asking Beacon Lighting for a replacement which requires someone to come round and check out my electrician's work. Hopefully Beacon Lighting will give us something completely different.
Like others who have commented, we installed Fanaway fan lights (3) as well as matching Fanaway and Lucci lighting in our new home. We chose modern fluros thinking they would be energy efficient etc. These lights hardly get used as there is nobody home most days and we use halogen lamps in the living room at night, but the ballasts and fluros last a ridiculously short amount of time and are ridiculously expensive to replace. As commented by another reviewer, the replacement ballasts don't simply plug in, the wiring is actually wrong, the scr...ew holes are in the wrong spot and the tape does not hold them in place. Fortunately my husband is able to change them himself. If we had to pay an electrician every time they would be at our house every month! I am very disappointed in the maintenance required for these lights. Prior to buying these lights, I never even knew lights had ballasts! We spent considerable time with the consultant at Beacon Lighting when buying them, and the need to replace the ballasts, as well as globes, was never mentioned. Each time one blows, we have to try to figure out if it is the fluro or the ballast that needs replacing. Both are expensive and we don't want to have to buy both if only one is broken. If I had realised the problems with ballasts, I would have chosen non-fluro lighting. We are currently looking to replace all these lights as the maintenance cost is ridiculous and they are unreliable.
wish id never bought one
Worked well at first but having to replace the ballast every two years when it blows is annoying and expensive. It doesn't just plug back in, the double sided tape doesn't hold it, the screw holes don't line up if you bought the original model and if you are not handy, you have to resort to paying someone else to replace it.
I read all the reviews on here but this thing looks amazing and just had it installed and it is the most quiet fan I have ever had. Looks great and works great. Just bought 2 more. My fan heater makes more noise. I have to look up to make sure it is still working.
Continual issues and now beacon won't honour warranty
I have had the same issues with my fan away ie. Loud buzzing , issues with it not working. The latest issue is that the fan won't turn off ! I had to turn off the main power.
This is the Third time in four years and the electrician (for beacon lighting under warranty) had advised he had replaced many other units so this is a well known problem. Yet beacon won't honour the warranty as clearly not fit for purpose??
Do not buy, many problems for an expensive fan!
Purchased in 2012 for $349, with Lucci remote an extra $99.95. Only 18 months later the unit began playing up, the light would flicker and turn itself off. Lodged a call out with beacon lighting which cost me $150 as only a 12 month warranty period, and we were out of warranty. Remote control and receiver in the fan were found to be at fault, paid for a new remote, plus extra time to have it installed. Now just over two years later the exact same thing has started to happen again. Light flickers and switches itself off. Assuming it is the same problem, but cannot afford to fix it again, as it seems we are throwing good money at a bad product. Very disappointing and would not recommend this product to anyone.
Noisy fans and now issues with warranty service!!! Inconveienced and Bad customer service with Beac
So purchased 3 Evo1 Prevails, and 2 of 3 have been making noises since installation. One is very noisy and loud especially when trying to sleep at night. And the other makes a ticking noise when it spins. After a year (as we've been renovating and had a baby) finally getting around to contacting warranty to get them replaced and now Beacon are only offering to replace them with the EVO2. Which looks completely different to the EVO1 (does not have the silver trim) and not what I would have purchased in the first place. So it wont match the third...fan I have and we painted the ceiling roses white so the silver edges of the EVO1 stands out and it is a feature of our rooms. The other option is a refund, which means I'm left with one EVO1 in one room and will have different fans in the other. Also not ideal! Disappointing, really really disappointing!! If I want them replaced under warranty for an EVO1 which is what I purchased in the first place, then I have to pay extra. Because the EVO1 has been upgraded to LED from the EVO1 which I purchased originally. Crazy!! As far as I'm concerned my warranty should replace my EVO1 with another EVO1 (upgraded version or not), the same product is still being sold (clearly upgraded due to the faulty product) so it should be replaced with the same product regardless if its been upgraded... So think twice before buying these as even though it has a warranty you will still loose out and be very inconvenienced if it is faulty.
I have 5 of these fans in my house and have had problems with all of them even after 3 of them were replaced. Yellowing on the diffuser, the lights not working, fan controls not working and fans cutting out without the off button being touched. These are expensive fans and would not recommend that anyone purchase these fans. I'm going to have to buy 5 new fans to replace these ones as beacon said they cannot do anything because they are just out of warranty!!
Questions & Answers
I have a evo1 and had to have the led ballast replaced last year and now the light keeps switching itself off what would be causing this?
Do you have a remote on this fan, if so, someone nearby may have their remote on the same frequency as your so when they turn theirs own, yours comes on, Debbie - Fanaway Customer Service
Evo 1 the fan operates fine on high but has no low speed. There is no remote fitted, operates from hard wired controls on the wall. Please advise the likely fault with this fan unit. I am a electrician by trade abd would like to know if this fault can be repaired.
Hi twice now I have purchased new remotes as the light section works but the fan does not. This solved the problem for a short time but now again I have bought two more remotes (more than $380 in remotes) to find I have the same issue as many other people here. It’s light on and full fan or off at the wall and no light.so either I am freezing or I am in the dark. New remotes work perfectly in the other rooms, so I know it’s the actual fan that is the issue. We are using a torch now in our bedroom. Our fans are about six years old now. How can I solve this problem. Is there a way to disable the fan?? So I’m not in the dark at night
Thank you for your question, this really would be something that only a licensed electrician would be able to answer or carry out the works on , therefore my recommendation would be to contact your electrician and discuss this directly with him or her
Kind Regards, Tina - Beacon Lighting Customer Service
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