Reviewer Photos & Videos
So many problems!!
We have 4 fanaways in our house. All the Balasts have gone, at least once. 2 of the lights now flicker so badly they are virtually unusable and the remote on one won't work at all. These fans are not cheap! Having spoken to several Beacon Lighting stores, some have said there have been problems with them but they all say they are out of warranty so nothing they can do. I would never buy one again, and because of the general lack of acknowledgement I would not shop at Beacon Lighting again.
Tonight we had to call the fire brigade
We bought 2 of these fans from beacon in 2013 and tonight was a close call. One of our fans made a strange noise then there was a flash of sparks and flames.
Had we read reviews on this fan and the remotes we would never had bought them .
Tonight could have ended badly for us and from what we have read no one seems to accept responsibility for the performance of these products.
My mother had a blade brake off one of her fans hitting the wall with such an impact that it bounced of the wall nearly hitting my nieces head before flying out the bedroom door. The impact left damage 2 marks on the plaster wall about a 2 cm in depth. I will be contacting the company regarding this matter as it only happen 2 days ago.
- Evo3 Asymmetric
- Verified purchase
Superb air disperse / volume
I have purchase 4 of this fans for our bedrooms and thus far I'm extremely happy with my purchase the air disperse / volume displace is better than any other fans that I have had before and whisper quite. The light is also brilliant, I'd recommend it to my family and friends.
- Evo1 Prevail
- Verified purchase
Loud closing noise
We have three of the fans and at first they were fantastic but we have had all of the same problems as mentioned by other users except for the blades flying off. Some problems were fixed under warranty. My problem is the very loud noise when the fan retracts. At first it was a quiet noise that you hardly noticed but now it is so loud it makes you jump.
- Evo1 Prevail
- Verified purchase
Dangerous - Turned fan on and blade came off
Just got home today and turned my fan on in the kitchen and walked away. Lucky I wasn't standing at the sink because I heard this alright crash and very loud clunking noise. Came into the kitchen and blade had snapped off and landed on the kitchen bench. Luckily I wasn't standing near the kitchen sink. I also had the covers go yellow and got them replaced at a cost just 2 months ago. I also had to replace the ballast on them as the old one's they do not make anymore, so of course I had to pay for a electrician to come and do it. I love the look of them, but most likely will not get them again.
Our complaint was heard
Thank you to beacon head office for listening to our complaint on this site. Today we received a new fan because there really was an issue with the mechanism. The fan is now working like its mate in the other end of the room. Thank you for following up. Hopefully this one will work
Does not serve its purpose
I bought 2 evo2 fanaway fans thinking that if I use them at night while sleeping, then they would automatically switch off and on regulating the temperature. Only after using them did I realise that they make a noise each time they close which disturbs my sleep. This is really the opposite of what I had purchased them for, which was to give me a peaceful nights sleep. The noise is eradic in level an can be quite loud sometimes.
Significant quality issues
We purchased 8 fanaway fans with sku#210019 remote controllers in 2013
1 remote controller failed on installation...warranty
3 ballast failed a short time later...warranty
2 remote controllers failed...out of warranty
When replacement remote controllers were purchased 2015 informed this model is no longer available due to issues...replaced by sku#210012
2 still have intermittent remote control issues...on going
As a tradesperson due to these not being inexpensive items find the quality of the remote controllers especially unacceptable
Do not purchase this fan
I purchased two of these fans. They are a year old and I had one replaced today (The warranty covered the cost and it was a great experience) because it stopped working. Now I have a new fan I can compare the two. The old one looks to be on its last legs as well, does not move much air around, only works on the low setting and makes a noise when it's turned on. Did I tell you they are only a year old?!?!? Save your money and buy something else.
Speed won't go on high
We bought 3 of these expensive fans and now one will only operate on low. We have tried various methods to fix, but it's now probably out of warranty and have to search for all the documentation to see if we can make a claim. Expected more longevity from such an expensive product. Would have been better off with a cheap Bunnings fan. Very disappointed.
Can't reverse our retractable fans
We bought 2 very expensive retractable fans from Beacon but we can't find where to reverse them. So when our aircon is on we turn them off as in summer they make the room hotter !! How ridiculous !! So we can only use them in the winter to help circulate the heating ! How ridiculous - our $50 Bunnings jobs are way superior - can't believe it!!!
Dangerous!!! Like other reviews the blades come off during use.
Purchased 4 of these fanaway fans for our home a few years ago from Beacon.
All was good until all light covers went yellow.
Then whilst turned on we heard a loud bang and the fan blade had detached and flung across our kitchen just missing my wife and smashed into our timber cupboard gauging it.
I am so thankful this didn't hit my children or anyone for that matter.
There is an obvious defect with these as per other reviewers with the same fault, these blades are installed at the factory, not a piece together kit fan.
These fans are dan...
Like to put my foot through them!
I bought 3 Fanaways , just before warranty ran out 1 fan was making a humming noise and was going slower on Hi. It took nearly a month to get it fixed so that took to the end of warranty. About 1 month later the same problem again. Medium was always faster than Hi. The next problem was the light wouldn't turn on if the the blades where going. This problem just rectified it's self ( strange). This same fan now wouldn't work for nearly 3!weeks then all of a sudden working ( strange) 2 nights ago both fans in lounge room would not turn off so had to turn the kill switch on the wall off. Tonight only 1 fan would start. Like I said "INWOULD LIKE TO PUT MY FOOT THROUGH THEM ! Disappointed
Shame the light covers have gone yellow makes the room dull
we installed 11 fans in our new house the covers have yellowed Beacon replaced 3 under warranty now all the rest have yellowed I bought 2 for $60 each we need 5 more makes very expensive fans I feel Beacon should replace the 5 under warranty as they admitted they have a problem.
Fan Away Sparks And Leaves The Black Soot On The Ceiling
Bought Fanaway 3 years ago from Beacon lighting Canberra. Had to change remote after two years when it's out of warranty and last night it went off with sparks leaving black soot on my ceiling. Now all the repairs accounted to the price of the fan. Will never buy.
warranty help terrible
Fan light comes on and off by itself. Told over phone from Beacon rep. Remote is being activated by
another remote being used somewhere else in my block of units. Go figure.. What am i to do ?
Fan under warranty but remote not. Perhaps do a door knock, what a service.
Retractable blade detached. Unsafe.
We purchased 5 of these fans. Tonight one of the kitchen fans lost a blade it flew across the kitchen (approx. 3 metres) and smashed into the wall next to my chest. Light cover hit my daughters high chair (thankfully she wan't in it.) It then shaked violently until I had a chance to stop it. Now we won't turn the others on as afraid of what might happen.
Poor technology to support this product
The Fanaway original design and functions of the product are so great as it got combination of fanning and lighting system with remote control. However, the technical skill of your company has not fulfilled the requirements of producing this product as it might be a very complicated technology to your company that your company did not nail it. My Fanaway is just out of the warranty after two years of purchase. The Fan and the light are immediately having problems together. When the fan is off , the light is on and off flashing . But also, when ...the fan is on, the light is flashing annoyingly like a disco light. Can you imagine this great design light in the room is now being a decoration ONLY? I am afraid the area of the technology development in your company has not been well looked after. Your product was not reliable and not long lasting. I would suggest the company to improve the soild skills of the lighting system, rather than making those fancy function but end up did not work well with the light. I have never even seen a light broken in my life, I think the Fanaway is my first one and the only one.
Fanaway are to expensive to fix.
I got 5 of these and in 2.5 years: 3 have had the remote and receiver replaced, 2 on warranty, 1 out of warranty costing me $300 to get fixed, the fourth is just starting to go, leaving the 1 I don`t use much to go. Waste of money, the parts are rubbish but yes the fan and light are great when they work .
Questions & Answers
I have a evo1 and had to have the led ballast replaced last year and now the light keeps switching itself off what would be causing this?
Do you have a remote on this fan, if so, someone nearby may have their remote on the same frequency as your so when they turn theirs own, yours comes on, Debbie - Fanaway Customer Service
Evo 1 the fan operates fine on high but has no low speed. There is no remote fitted, operates from hard wired controls on the wall. Please advise the likely fault with this fan unit. I am a electrician by trade abd would like to know if this fault can be repaired.
Hi twice now I have purchased new remotes as the light section works but the fan does not. This solved the problem for a short time but now again I have bought two more remotes (more than $380 in remotes) to find I have the same issue as many other people here. It’s light on and full fan or off at the wall and no light.so either I am freezing or I am in the dark. New remotes work perfectly in the other rooms, so I know it’s the actual fan that is the issue. We are using a torch now in our bedroom. Our fans are about six years old now. How can I solve this problem. Is there a way to disable the fan?? So I’m not in the dark at night
Thank you for your question, this really would be something that only a licensed electrician would be able to answer or carry out the works on , therefore my recommendation would be to contact your electrician and discuss this directly with him or her
Kind Regards, Tina - Beacon Lighting Customer Service
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