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Fansonline

Fansonline

4.7 from 615 reviews · View Statistics

Reviews

4.7

36 reviews
  • Product Quality
    4.5 (27)
  • Return Claim MadeYes (36) · No
  • Shipping
    4.7 (15)
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Two fans, one faulty - problem fixed!

published

The first time I called fansonline (late 2020) I received detailed advice about which product would suit my needs. This year I ordered two more of the same brand of the original ceiling fan and one worked beautifully, the less not so much. I contacted fansonline and outlined the issue. Emily replied promptly and helpfully. After a few reasonable requests for information about the functioning of the fan, Emily confirmed a replacement was on its way! I would recommend them for products, but most importantly, great service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Hulme

HulmeSydney, NSW

  • 2 reviews

Warranty Assistance Excellence!

published

Rebecca was AMAZING in assisting with a warranty issue that we had been unable to resolve with the manufacturer directly!

Incentivised ReviewNo
Return Claim MadeYes
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Gillian

GillianWide Bay-Burnett, QLD

Fantastic customer service

published

This company are so incredibly helpful, timely and happy to sort things out. Highly recommended for their customer service, fans and after market support

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Jenny

Jenny

  • 3 reviews
  • Verified

Customer service exemplary

published

Service so efficient and quick. Live in country SA and within 4 days of order fans received. Minor issue with one of the two fans purchased. Emailed and problem rectified quickly. Cannot fault the customer service.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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sammie a.

sammie a.Sydney, NSW

Buyers BEWARE DON'T BUY FANS

published

Faulty product and will not return merchandise (still in box) I was sent to warranty and nobody could help . was pushed around back and forth.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Fansonline
Jemma B.Fansonline
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Great service

published

Needed my remotes replaced under warranty due to batteries leaking chemicals. Very quick and helpful response, posted to me promptly, no dramas. Lovely people (Helen and Tarryn and Elise) to deal with. Much appreciation to hard working diligent staff.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Good company

published

I ordered a fan which turned out to be out of stock. They were happy to give a refund but also offered an alternative at a discount.

Incentivised ReviewNo
Return Claim MadeYes
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Julie

JulieSouth East Queensland, QLD

  • 2 reviews

Top Rate Company

published

I purchased 2 Plus 4 exhaust fans from you in November 2019 last year. As I live in Sunshine Coast Qld these heat Lamps had very little use probably only 2 months. I was extremely pleased with the timely manner for the delivery of the exhaust fans in the first place. I was only making an enquiry regarding a blown heat lamp
recently asking if it was unusual for one to blow so quick and it was replaced just a quick as the original order. Their customer service is 10 out of 10 I will definitely be recommending Fans Online to anyone who is looking for fans.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Ed E.

Ed E.Far North Queensland, QLD

Thanks

published

Andrea was very helpful in arranging a light cover for one of the fans I purchased, good follow up and kept me well informed. Thanks again. Ed

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Pazz

PazzIllawarra, NSW

  • 2 reviews

Rebecca from Fans Online gave fantastic customer service

published

We had a minor problem with the suitability of some installation accessories. Rebecca quickly understood the issue, followed up our questions, and provided a solution that demonstrated her customer focus, and that Fans Online are serious about customer satisfaction and ensuring repeat sales.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Anna

AnnaSydney, NSW

  • 2 reviews

Sensational service

published

I received a very professional and efficient response from both Fanco and Fansonline ( Rebecca) in regard to a warranty issue. I would highly recommend both companies and would always use this product and service.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Excellent service by Fansonline and Rebecca in particular

published

I ordered the wrong type of fan, Rebecca and Fansonline team were very helpful with providing return assistance, re-credit and replacement order in a very efficient and friendly manner. Great purchase experience.

Incentivised ReviewNo
Return Claim MadeYes
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Matt fisher

Matt fisher

  • 2 reviews

Good customer service, delivery breakage replaced

published

Of the three 150 diameter fans delivered, the fans at either end of the long box both suffered indirect impact damage, where clips holding the fans together had snapped off.
Prompt replacement parts issued after delivery damage discovered following unboxing fans. Pleasingly hassle free
Used twice now and happy to recommend

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Mark from Melbourne

Mark from MelbourneGreater Melbourne (Metropolitan), VIC

Chico Exhaust Fan 100mm

published

We were very happy with this Exhaust Fan but it needed to be replaced while under warranty. The staff at Fansonline looked after us very well and nothing was too much trouble. We were glad we ordered from Fansonline and would do so again. Mark, Melbourne. July 2020.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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  • Verified

Excellent customer service

published

Very happy with the service at fansonline, have ordered several fans and have been pleased with the service and products. I had a problem with one fan because the manufacturer had somehow placed a different model fan in the package. It only took an email with some photo's attached showing the problem and the people at fansonline quickly sent out a new correct fan and then organised for the wrong fan to be collected.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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  • Verified

Easy to deal with and good customer service

published

After researching online, I have purchased twice from Fansonline and both experiences have been great, with quick delivery and good service. After placing the recent order I realised I needed to make a change and gave them a call. I spoke to Jenny who was very helpful and it was very easy to make the change. The fans arrived a couple of days later and are installed and working well.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Geoffrey

GeoffreyIllawarra, NSW

Great after sales service

published

Problem with remote control for fan which stopped working after several months. I contacted Fansonline and Tarryn replied to my emails immediately and arranged for a replacement remote to be sent to me under warranty. Thanks Tarryn!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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lrobm

lrobmGreater Melbourne (Inner), VIC

Honouring a warranty

published

Well done Fansonline. We had a small issue with a product it was replaced almost instantly, There was no need to return the product, just sent a photo.
great service.
Lloyd

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Goldilocks

GoldilocksGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified

Wonderful after sales service

published

So refreshing to get such prompt, no questions asked, after sales service. We loved our fan and were disappointed when it stopped working 4 months later. I emailed a video of what was happening, and they emailed be back the same day, then sent out a new one the next day! We are so pleasantly surprised. Thank you FANSONLINE you really are on online retailer with wonderful customer service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Andrew

AndrewSydney, NSW

  • 2 reviews

Great Service

published

Super fast postage and such a quick and easy response to a product question. Lachlan helped over email almost instantly and arranged a replacement with out any questions asked. 5 Star service!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Page 1 of 2
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Questions & Answers

Judith

Judithasked

Hi Fansonline, we bought a Milano DC ceiling light with LED light (white) from you back in 2018 (still have the receipt for $449) but only had it installed this year. It works fine but when you turn it on it buzzes for about 20 seconds then stops. The electrician who installed it said the buzzing isn't due to the installation and to contact the manufacturer as they will send a technician to address the issue. I'm impressed with the glowing customer reviews of Fansonline and hoping you can help me get this sorted? Cheers, Judith

1 answer
Fansonline
Jemma B.Fansonline

Hi there Judith,
Of course, we would be happy to look into this, but we cannot resolve warranty claims through review portals such as this one. The fan you bought is covered by a 2-year in-home warranty, so depending on the exact date of purchase, it may still be covered. Please email service@fansonline.com.au so that we can look into this for you. Thanks also for your lovely comments and yes we do take pride in our customer service and try to assist where we can!

Norm

Normasked

We have 3 fanco 48" celing fans ,but the one in the kitchen will interninently do a beep and turn itself off. I have changed the battery ,but still the same .

1 answer
Fansonline
Jemma B.Fansonline

Hi Norm, thanks for your question. We cannot diagnose this issue ourselves, however we have a customer service team available to assist with your enquiry. All the fans in our range are covered by a manufacturer’s in home warranty in addition to your rights under consumer law. Please email service@fansonline.com.au so that we can assist you further.

Jenny

Jennyasked

Can you recommend an electrican for installation?

1 answer
Fansonline
Jemma B.Fansonline

Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email sales@fansonline.com.au so that we can verify for your purchase, and we can send you a link to the booking portal.

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