Reviewer Photos & Videos
Review of Service
This is the third time I have used Fans Online and many people sell the same fans, but the product knowledge and help received by the sales centre is second to none. Matt especially in my case, but having dealt with many in the department, they are all quick with their responses and extremely helpful. I will continue to use this online company as they are an example of how online sales should be done and others should take note
FANtastic service! Ultraquick delivery and good product.
Couldn't be happier, from the time of placing my order on Ebay I was phoned straight away so that delivery details could be checked. Fan arrived in 5 days. Great product and great price - couldn't be happier - I would recommend highly.
should have gone to a shop !!!
bought a 150 mm fan on eBay , it was okay for a couple of weeks then it became so noisy
that no body in my house will use the fan anymore ... they will not help me an don't care ...
do your self a favour and go to a real store and get proper after sales service !!
Good old fashion service with real people.
I found Fansonline to be a great company. The website is very user friendly and contains a thorough description of their products. I was kept up to date on the order and dispatch dates and the fans arrived promptly.
I also spoke by phone to this business. My questions were answered efficiently and the service was most cordial. I even got an upgrade in size for the same price and a little discount. It is great to deal with people who are efficient and courteous.
- Verified customer
Great service, excellent fans.
Ordered a couple of Fanco Fans for a reno and customer service was fantastic. Quick replies to payment and order details, shipping instructions and questions. First delivery where my instructions were followed and the fans placed down the side of the house out of view.
Fans looked great, are quiet and competitively priced.
Just purchased another 4 and same great service. The last remaining fans that I will need will be coming from these guys.
- Verified customer
Should have bought the fans from a real shop instead, where there is after service
Accidently purchased 6 ceiling fans instead of 5, due to an extra mouse click order came to just under $2k. When i recieved the items, I realised my mistake, box completely unopened, asked for a refund on the $400 fan. They charge 20% restocking, plus original freight charge for sending out the item and another $35 for return fee where you have to arrange own freight. None of those hassels from a shopfront. Alternative should have purchased from https://www.ceilingfansdirect.com.au/warranty-returns as their returns policy is much better and their prices are the same. Another online alternative with a better returns policy is ceilingfanswarehouse.com.au
- Verified customer
Excellent in all respects
Range of products 5*
I don't normally take part in reviews but everything about this transaction deserves to be mentioned.
It's a shame that retail is suffering, but the online model is a sign of the times and isn't going anywhere if model is typical.
I ordered a Ventair Sahara 3-in-1 exhaust fan over the phone yesterday morning at 10.50am, and it was delivered this morning just before 11am. Great service, great price. Thanks Matt. I had the same experience when I ordered this product last year. Can’t fault this company.
Questions & Answers
Can you recommend an electrican for installation?
Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email firstname.lastname@example.org so that we can verify for your purchase, and we can send you a link to the booking portal.
Has any member used to comment on the fairly new bathroom & laundry ducted inline exhaust fan: Fanco Mixflow TT Silent Inline Exhaust Fan: 200mm SKU: EXVUTTS200? Many thanks if you could review.
Hi Quintal, thanks for reaching out with your question. At the moment, there's no Product Review page for this item, but rest assured we've sold multiple units of this model (its very popular!) to some very satisfied customers. If you have any specific questions about the TT Silent mix flow fan, please get in touch with us by emailing email@example.com and our team will be happy to assist you.
Hi we live in Perth and doing bathroom renovations and require 5 QUIET exhaust fans - do you have any recommendations? Thanks
Thanks for your email.
Please email us at firstname.lastname@example.org so we can assist you. Or give us a call on 03 9017 0366!
Looking forward to hearing from you soon.
Team @ Fansonline
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