Reviewer Photos & Videos
- Verified customer
Wonderful after sales service
So refreshing to get such prompt, no questions asked, after sales service. We loved our fan and were disappointed when it stopped working 4 months later. I emailed a video of what was happening, and they emailed be back the same day, then sent out a new one the next day! We are so pleasantly surprised. Thank you FANSONLINE you really are on online retailer with wonderful customer service.
Great fan, great service.
We recently purchased a Hunter fan and I just wanted to say how grateful we were to experience such a smooth online service from Fansonline. The fan arrived a little earlier than we anticipated so we had to go to the depot and collect but no problem at all...it was a very efficient process.
The fan appears to be very good quality, is quiet and very stylish. It is now installed so we are very happy.
I have now purchased 3 fans from Fans On Line and happy to recommend them. Service is very quick each fan arrived in perfect condition and only 2 days after my ordering them. All three fans worked as described & experience was better than chasing around various stores only to find the one you wanted was not in stock.
Fans on line really delivered. On time and per delivery instructions. The price was great, better than big budget hardware store. So easy to survey the offering from the comfort of my home. My electrician recommended a certain wattage, and I searched for than. In a store I might have spent so much time reading boxes and not finding what I wanted. Thanks Fans on line
Terrible service twice
I've ordered from Fansonline twice and both cases, I had to follow up 5 days after ordering only to find out that the product I ordered wasn't in stock and wouldn't be for a long time. Why was the site not updated and why didn't they get in touch to explain the situation before I eventually called in.
There are some fundamental operational issues with this business.
The staff member involved did all he could to help us.
We called in distress because our fans were taken out in the recent storm. We needed replacements urgently, and Matt did everything he could to ensure we had access to them as soon as could possibly be arranged. I do highly recommend this company for purchase of your new fan.
Review of Service
This is the third time I have used Fans Online and many people sell the same fans, but the product knowledge and help received by the sales centre is second to none. Matt especially in my case, but having dealt with many in the department, they are all quick with their responses and extremely helpful. I will continue to use this online company as they are an example of how online sales should be done and others should take note
Questions & Answers
Can you recommend an electrican for installation?
Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email email@example.com so that we can verify for your purchase, and we can send you a link to the booking portal.
Has any member used to comment on the fairly new bathroom & laundry ducted inline exhaust fan: Fanco Mixflow TT Silent Inline Exhaust Fan: 200mm SKU: EXVUTTS200? Many thanks if you could review.
Hi Quintal, thanks for reaching out with your question. At the moment, there's no Product Review page for this item, but rest assured we've sold multiple units of this model (its very popular!) to some very satisfied customers. If you have any specific questions about the TT Silent mix flow fan, please get in touch with us by emailing firstname.lastname@example.org and our team will be happy to assist you.
Hi we live in Perth and doing bathroom renovations and require 5 QUIET exhaust fans - do you have any recommendations? Thanks
Thanks for your email.
Please email us at email@example.com so we can assist you. Or give us a call on 03 9017 0366!
Looking forward to hearing from you soon.
Team @ Fansonline
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