Purchased two fans online and also out of state. Found the service to be excellent. Great communication, a comprehensive selection of products, very competitive pricing, extremely fast delivery and highly recommended. Very happy with the purchase and would buy from them again without hesitation. A+++
Ordered 4 fans, delivery was swift. Even though one was missing it was easy to contact customer service and resolve the issue. The re-delivered one then turned out to be broken, once again the issue was resolved easily and swiftly, receiving the replacement part within 2 days. Would definitely recommend to anyone
I bought a fan that didn't work properly. This mob, especially Helen and Miranda, were prompt, polite, helpful and sorted out expert opinion and replacement in very quick time. You can buy stuff anywhere but getting actual humans to sort things out in a friendly way is a lot harder. I will definitely use them again! Tom
- Verified customer
Prompt delivery and faultless customer service.
The ceiling fan that I ordered came within 2 days delivered to my door. Unfortunately the plastic fan blade was broken (possibly in transit). After contacting them and providing photographs of the broken part, they had a replacement delivered to my door within the week. They were friendly and helpful at all times. I highly recommend this company and I would not hesitate to purchase from them in the future. Thanks!
Great customer service from Helen!
Ordering was so easy and my initial delivery was prompt. Unfortunately, one of the fans I ordered was the wrong size but I had no problem returning it and having the payment credited to the replacement fan. There was a bit of a hitch with my new order which I had to follow up but once I spoke with Helen she fixed everything!
Thanks Helen, I really appreciate your outstanding customer service.
- Verified customer
Buyer Beware. Very poor after sales service
Purchased 3 FANCO Urban DC Fans. The light does not turn off on any of these FAN lights. My electrician says the receiver is faulty. Fansonline does not agree and is not prepared to negotiated their return or a replacement or anything. Don't seem to care a jot!! Total waste of money as I need to throw these out and start again. Buyer beware as you will get ZERO support.
Great to deal with best advice
I shopped around a lot and these guys were the best to deal with. Even when I kept changing my order. Always there to talk through and had the best advice. The freight company then misplaced my order. They were quick to sort it out and replace items. Big thanks to Jenny. Awesome service.
Delivered as requested
At this stage I can only comment on the pre-sales communication and the delivery of the Fan/Lights, which are yet to be installed.
Price was actually the same/similar to other sites/sellers. I went with Fans Online, as they definitely had stock and answered questions promptly. We placed the order for 5 Fan/Light on Monday which were delivered by courier on Wednesday morning; very efficient.
The Ventair Spyda fans look the goods, so I hope they are as good as the experience, so far.
I ordered from Fans Online and the order arrived promptly. Unfortunately one of the items that arrived was slightly damaged (from the manufacturer) so I sent them a photo and a quick explanation and they arranged for a replacement to be sent to me within a day or two. Excellent service. The products delivered all seem good quality and as described on the website.
- Verified customer
I asked for advice from Fansonline for a ceiling fan to fit where an existing light was. My requirement was for a powerful quiet fan. The fan recommended and ordered had no light. Had to buy another fan locally when my electrician refused to install this fan telling me we to old to struggle with a flashlight at nights. I mentioned this to Fansonline, mute.
Questions & Answers
Can you recommend an electrican for installation?
Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email firstname.lastname@example.org so that we can verify for your purchase, and we can send you a link to the booking portal.
Has any member used to comment on the fairly new bathroom & laundry ducted inline exhaust fan: Fanco Mixflow TT Silent Inline Exhaust Fan: 200mm SKU: EXVUTTS200? Many thanks if you could review.
Hi Quintal, thanks for reaching out with your question. At the moment, there's no Product Review page for this item, but rest assured we've sold multiple units of this model (its very popular!) to some very satisfied customers. If you have any specific questions about the TT Silent mix flow fan, please get in touch with us by emailing email@example.com and our team will be happy to assist you.
Hi we live in Perth and doing bathroom renovations and require 5 QUIET exhaust fans - do you have any recommendations? Thanks
Thanks for your email.
Please email us at firstname.lastname@example.org so we can assist you. Or give us a call on 03 9017 0366!
Looking forward to hearing from you soon.
Team @ Fansonline
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