Reviewer Photos & Videos
- Verified customer
Excellent website & service
The fansonline website really is excellent for narrowing down choices (we needed wall controlled, no light) & makes the process of choosing easy. I did online chat & also emailed & Miranda was very helpful. Prices very competitive & love the free express shipping too. They made the process of choosing 17 fans for a restaurant & hotel reception easy.
A huge thanks to Rebecca
Very impressed with the after sales service and Rebecca. Had a problem with delayed delivery via courier (during Covid - so to be expected) but Rebecca was very helpful and kept me informed of progress. Also, I messed up slightly with the order but it was sorted out quickly and once again, I was kept informed. Very happy. LB
Very bad customer service
Purchased a large fan, had it installed but it looked to small for the room, i rang the manufactures Hunter Pacific and spoke to [Name Removed] to ask if they can change over the blades to a the larger ones and [Name Removed] was great and said yes as they are sold in a separate box and will fit as the motors are the same for both sizes, he told me they do not sell to the public and i would have to contact FansOnline where i purchased it from to let them know what he said.
I send an email to them and they confirmed with [Name Removed]what he s...aid but they where not happy with that and would not change over the blades because they where installed. So i wrote back to them and got replies from [Name Removed] but they where too hard to deal with, so i told them i would purchase the blades outright from another company as money was not my issue and would write a review on them, they wrote back telling me to deal with the manufacture.
Great customer service
I had some questions before I placed my order for 3 DC ceiling fans. Nupur was knowledgeable about the products, and went so far as to place my order for me. The next day I realised I had made a mistake with the order, I emailed Fansonline and Miranda replied. Nothing was too hard to rectify, and my amended order left Melbourne that day bound for Queensland. What fantastic customer service, thank you!!
- Verified customer
Great choices and great service
I'm not a fan (pardon the pun) of online shopping, but Fansonline has a much better range of bathroom exhaust fans than I was able to find in any of my local stores. The website is easy to navigate and the prices are as good as another online or physical store I could find. There after sales service seems good also, they emailed me at each stage of the purchase (order acceptance, order dispatch and order delivery). I liked the experience so much that I didn't hesitate in going back to them again for another purchase.
Great service - good products
I have already purchased one fan from Fansonline and just ordered another one to match. The service level and responsiveness from them (thanks Miranda) was excellent with prompt replies and clear communication.
The fan in question is the Aeratronic A2+ which looks great and is silent - worth the extra money. My electrician said it was much easier to install than other brands also.
Good customer service, delivery breakage replaced
Of the three 150 diameter fans delivered, the fans at either end of the long box both suffered indirect impact damage, where clips holding the fans together had snapped off.
Prompt replacement parts issued after delivery damage discovered following unboxing fans. Pleasingly hassle free
Used twice now and happy to recommend
Fantastic customer service
I am so impressed with the service of this company. I was searching for a particular fan that was going out of stock on every website. I received a prompt response to my online enquiry confirming the fan was in stock. I phoned to be sure and spoke directly with Miranda, who went above and beyond for me, actually going to the warehouse to physically check that the fans were actually in stock. Thank you so much Miranda. Great company to deal with. Fans arrived promptly and look great!!!!
- Verified customer
Prompt delivery, great prices, great service
I ordered two 3 in 1 bathroom heaters and they arrived within two business days. Their prices were the most competitive I could find and they had a great range. Kelly from sales was very helpful and efficient in dealing with a post-sale query I had. Thanks! I'll buy from them again for sure.
- Verified customer
Excellent customer service
Very happy with the service at fansonline, have ordered several fans and have been pleased with the service and products. I had a problem with one fan because the manufacturer had somehow placed a different model fan in the package. It only took an email with some photo's attached showing the problem and the people at fansonline quickly sent out a new correct fan and then organised for the wrong fan to be collected.
Questions & Answers
Hi Fansonline, we bought a Milano DC ceiling light with LED light (white) from you back in 2018 (still have the receipt for $449) but only had it installed this year. It works fine but when you turn it on it buzzes for about 20 seconds then stops. The electrician who installed it said the buzzing isn't due to the installation and to contact the manufacturer as they will send a technician to address the issue. I'm impressed with the glowing customer reviews of Fansonline and hoping you can help me get this sorted? Cheers, Judith
Hi there Judith,
Of course, we would be happy to look into this, but we cannot resolve warranty claims through review portals such as this one. The fan you bought is covered by a 2-year in-home warranty, so depending on the exact date of purchase, it may still be covered. Please email email@example.com so that we can look into this for you. Thanks also for your lovely comments and yes we do take pride in our customer service and try to assist where we can!
We have 3 fanco 48" celing fans ,but the one in the kitchen will interninently do a beep and turn itself off. I have changed the battery ,but still the same .
Hi Norm, thanks for your question. We cannot diagnose this issue ourselves, however we have a customer service team available to assist with your enquiry. All the fans in our range are covered by a manufacturer’s in home warranty in addition to your rights under consumer law. Please email firstname.lastname@example.org so that we can assist you further.
Can you recommend an electrican for installation?
Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email email@example.com so that we can verify for your purchase, and we can send you a link to the booking portal.
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