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Fansonline

Fansonline

4.7 from 607 reviews · View Statistics

Reviews

  • Product Quality
    1.0 (1)
  • Return Claim MadeYes (0) · No (1)
  • Shipping
    3.0 (1)
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matthew t.

matthew t.Sydney, NSW

Broken out of the box

published

The fan never worked out of the box which is disappointing in its self. After lodging an online warranty claim no one has returned or got back to me in over a week. Have called left 3 messages nothing. I would Very disappointed with the fan and the service. FO080795

Product Quality
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1 comment
Fansonline
Jemma B.Fansonline
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Pete45z

Pete45zSydney

How about some packing around goods

published

I purchased 2 x ducted air con vents with boots they came in a damaged box and 2 x boots cracked. I sent pictures of the damaged goods and was only sent 1 x boot when 2 x were damaged and the replacement that was sent come damaged as well. No packing was around goods both times. Get it right please.

1 comment
Fansonline
Jemma B.Fansonline
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Questions & Answers

Judith

Judithasked

Hi Fansonline, we bought a Milano DC ceiling light with LED light (white) from you back in 2018 (still have the receipt for $449) but only had it installed this year. It works fine but when you turn it on it buzzes for about 20 seconds then stops. The electrician who installed it said the buzzing isn't due to the installation and to contact the manufacturer as they will send a technician to address the issue. I'm impressed with the glowing customer reviews of Fansonline and hoping you can help me get this sorted? Cheers, Judith

1 answer
Fansonline
Jemma B.Fansonline

Hi there Judith,
Of course, we would be happy to look into this, but we cannot resolve warranty claims through review portals such as this one. The fan you bought is covered by a 2-year in-home warranty, so depending on the exact date of purchase, it may still be covered. Please email service@fansonline.com.au so that we can look into this for you. Thanks also for your lovely comments and yes we do take pride in our customer service and try to assist where we can!

Norm

Normasked

We have 3 fanco 48" celing fans ,but the one in the kitchen will interninently do a beep and turn itself off. I have changed the battery ,but still the same .

1 answer
Fansonline
Jemma B.Fansonline

Hi Norm, thanks for your question. We cannot diagnose this issue ourselves, however we have a customer service team available to assist with your enquiry. All the fans in our range are covered by a manufacturer’s in home warranty in addition to your rights under consumer law. Please email service@fansonline.com.au so that we can assist you further.

Jenny

Jennyasked

Can you recommend an electrican for installation?

1 answer
Fansonline
Jemma B.Fansonline

Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email sales@fansonline.com.au so that we can verify for your purchase, and we can send you a link to the booking portal.

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