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matthew t.Sydney, NSW
Broken out of the box
The fan never worked out of the box which is disappointing in its self. After lodging an online warranty claim no one has returned or got back to me in over a week. Have called left 3 messages nothing. I would Very disappointed with the fan and the service. FO080795
1 comment
Pete45zSydney
How about some packing around goods
I purchased 2 x ducted air con vents with boots they came in a damaged box and 2 x boots cracked. I sent pictures of the damaged goods and was only sent 1 x boot when 2 x were damaged and the replacement that was sent come damaged as well. No packing was around goods both times. Get it right please.
1 comment
Jemma B.Fansonline
Hi Pete,
Apologies for our mistake. I’ve reviewed the correspondence and although you provided photos of both vents, they look identical - so our rep didn’t realise that you meant both vents were da...
Questions & Answers
Judithasked
Hi Fansonline, we bought a Milano DC ceiling light with LED light (white) from you back in 2018 (still have the receipt for $449) but only had it installed this year. It works fine but when you turn it on it buzzes for about 20 seconds then stops. The electrician who installed it said the buzzing isn't due to the installation and to contact the manufacturer as they will send a technician to address the issue. I'm impressed with the glowing customer reviews of Fansonline and hoping you can help me get this sorted? Cheers, Judith
1 answer
Jemma B.Fansonline
Hi there Judith,
Of course, we would be happy to look into this, but we cannot resolve warranty claims through review portals such as this one. The fan you bought is covered by a 2-year in-home warranty, so depending on the exact date of purchase, it may still be covered. Please email service@fansonline.com.au so that we can look into this for you. Thanks also for your lovely comments and yes we do take pride in our customer service and try to assist where we can!
Normasked
We have 3 fanco 48" celing fans ,but the one in the kitchen will interninently do a beep and turn itself off. I have changed the battery ,but still the same .
1 answer
Jemma B.Fansonline
Hi Norm, thanks for your question. We cannot diagnose this issue ourselves, however we have a customer service team available to assist with your enquiry. All the fans in our range are covered by a manufacturer’s in home warranty in addition to your rights under consumer law. Please email service@fansonline.com.au so that we can assist you further.
Jennyasked
Can you recommend an electrican for installation?
1 answer
Jemma B.Fansonline
Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email sales@fansonline.com.au so that we can verify for your purchase, and we can send you a link to the booking portal.
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Jemma B.Fansonline
Hi Matthew, we are sorry the fan isn’t working however you only contacted us a few days ago, and we have most certainly responded to you. From what I can see, you’ve elected to take advantage of the ...
Read moremanufacturer’s in-home warranty and our team has already followed up with them on your behalf when you encountered issues on their website. Of course, we are happy to continue working with you on this, and if you require further assistance with your claim through the manufacturer, please let us know by emailing service@fansonline.com.au .