When installing a fan outside stated exchange period and only then realising fans online had shipped the wrong product (very similar packaging), they were unwilling to exchange the item despite it being packed and photos sent confirming this on 2 occasions.

Accidently purchased 6 ceiling fans instead of 5, due to an extra mouse click order came to just under $2k. When i recieved the items, I realised my mistake, box completely unopened, asked for a refund on the $400 fan. They charge 20% restocking, plus original freight charge for sending out the item and another $35 for return fee where you have to arrange own freight. None of those hassels from a shopfront. Alternative should have purchased from https://www.ceilingfansdirect.com.au/warranty-returns as their returns policy is much better and their prices are the same. Another online alternative with a better returns policy is ceilingfanswarehouse.com.au

I purchased the Chico 150 exhaust fan based on the advertised information that it came with a backdraught shutter. Their 'backdraught shutter' is in fact a thin plastic circular flap. Buyer beware that this is advertised as a shutter by Fansonline. I have subsequently noticed that other suppliers of the same fan more accurately describe this draught stopper as a thin piece of plastic which is exactly what it is. It may in fact function well as a draught stopper but I would not refer to it as a shutter.

Quick delivery, no damage, ordering service easy, great price and great quality fans. Only negative I have is that there is no flexibility in delivery options. I would have preferred to arrange a mutual time or day to collect.

This supplier might be ok, but (until recently at least) they sell/sold a terrible bathroom fan product called a Ventair Airbus. That device advertises that it has heat lamps, but these are in fact the old-fashioned orange heater elements, which should NEVER be installed into a ceiling. I strongly recommend you avoid that product, which in my opinion should be banned. It doesn't work because the heat rises back into the fan hole, making it completely useless as a heater and in my opinion a fire hazard. The manufacturer doesn't class this as a fault and won't accept returns.