Great service and prices
The fans were delivered quickly and were as expected. Didn't get any tracking link - they just showed up - but they were left in a safe place.
Excellent Customer Service
A big shout out to Miranda from Fansonline. So helpful, courteous & thoughtful.
Very much appreciated from a customer’s point of view. Nothing was too hard for her to resolve. Many thanks Miranda. You are awesome
When installing a fan outside stated exchange period and only then realising fans online had shipped the wrong product (very similar packaging), they were unwilling to exchange the item despite it being packed and photos sent confirming this on 2 occasions.
Should have bought the fans from a real shop instead, where there is after service
Accidently purchased 6 ceiling fans instead of 5, due to an extra mouse click order came to just under $2k. When i recieved the items, I realised my mistake, box completely unopened, asked for a refund on the $400 fan. They charge 20% restocking, plus original freight charge for sending out the item and another $35 for return fee where you have to arrange own freight. None of those hassels from a shopfront. Alternative should have purchased from https://www.ceilingfansdirect.com.au/warranty-returns as their returns policy is much better and their prices are the same. Another online alternative with a better returns policy is ceilingfanswarehouse.com.au
Misleading information listed on website
I purchased the Chico 150 exhaust fan based on the advertised information that it came with a backdraught shutter. Their 'backdraught shutter' is in fact a thin plastic circular flap. Buyer beware that this is advertised as a shutter by Fansonline. I have subsequently noticed that other suppliers of the same fan more accurately describe this draught stopper as a thin piece of plastic which is exactly what it is. It may in fact function well as a draught stopper but I would not refer to it as a shutter.
Delivery was quick and purchase was easy. Great fan very happy with how quiet and powerful it is. Can’t wait to use it on warm nights, price was reasonable, would recommend to others
Bought a ceiling fan, the online purchase was easy and it was the best price I could find for the fan we'd selected. I was a bit worried about the return policy as we'd bought a wood colour fan and if the colour wasn't like on the photo, I knew we wouldn't be able to return it. But I understand their policy, I wouldn't want to receive a fan that someone else previously returned.
The parcel arrived 2 days early. I didn't need to contact the customer service but I received a nice call a month later to ask if I was happy about my purchase.
After sales service excellent
Ive had my beautiful fans from Lumera for a year and a half...love them! However have a fault in one which my sparky picked up. Had to supply my invoice for warranty and couldnt find so called Lumera and they emailed within 5 minutes and it was done with a friendly demeanor! Highly, highly recommend!
Quick delivery, no damage, ordering service easy, great price and great quality fans. Only negative I have is that there is no flexibility in delivery options. I would have preferred to arrange a mutual time or day to collect.
This supplier might be ok, but (until recently at least) they sell/sold a terrible bathroom fan product called a Ventair Airbus. That device advertises that it has heat lamps, but these are in fact the old-fashioned orange heater elements, which should NEVER be installed into a ceiling. I strongly recommend you avoid that product, which in my opinion should be banned. It doesn't work because the heat rises back into the fan hole, making it completely useless as a heater and in my opinion a fire hazard. The manufacturer doesn't class this as a fault and won't accept returns.
Very good service
Good competitive prices and selection of overhead fans. Fast delivery. Very good customer care. I would thoroughly reccomend this company.
Great follow-up service
As reported earlier, wiring looms were missing from the delivery.
I am very pleased to report that the follow-up service from Fansonline was excellent...the missing parts were sent by courier to me the very next day.
great online service
Haven't received product yet but great service online via the livechat function on the website which was convenient to confirm stock levels and despatch time
Cool Calm and Delivered
Cant say enough good things, great website , full of info . Extremely fast deilivery , even interstate . Reliable products , competitively priced . Have used them before , will use them again .
It was a tiny piece that had broken, somewhat annoying as it rendered the fan inoperable. Helen was great is getting a replacement part out to us. Great customer service.
Originally delivered wrong colour but then recovered superbly with return arrangements & supply of replacement - al happened very quickly.
All products ordered arrived quickly however the 2 remotes were incorrect. This was quickly resolved within 2 days, so overall.hey happy with the service.
If you know what you need...choose fansoline!
Fans online was a pleasure to deal with. If you know what products you need they are prompt, customer focused, helpful and competitively priced. They also ensured that our products were delivered on the correct day. I would recommend them to family and friends!
I placed my order last sunday and received a tracking number on monday. The courier lost my fan so i called Fansonline and they did everything for me, chased up the courier on my behalf, got everything back on track and delivered in 2 days. What could have been a headache for me was made so easy by Helen, the customer service lady that helped me at Fansonline.
Good prices, good service, delivery a bit slow
My experience with Fansonline was generally good. Their prices were excellent compared to a 'bricks and mortar' store and the service was prompt when I emailed an inquiry about the status of my order.
One caveat though; don't book an electrician until the goods are on your doorstep! Delivery was a bit slow in my case. I ordered four fans, and they came in two separate deliveries with part of one (wall controller) inside the box on the second delivery.
Questions & Answers
Hi Fansonline, we bought a Milano DC ceiling light with LED light (white) from you back in 2018 (still have the receipt for $449) but only had it installed this year. It works fine but when you turn it on it buzzes for about 20 seconds then stops. The electrician who installed it said the buzzing isn't due to the installation and to contact the manufacturer as they will send a technician to address the issue. I'm impressed with the glowing customer reviews of Fansonline and hoping you can help me get this sorted? Cheers, Judith
Hi there Judith,
Of course, we would be happy to look into this, but we cannot resolve warranty claims through review portals such as this one. The fan you bought is covered by a 2-year in-home warranty, so depending on the exact date of purchase, it may still be covered. Please email firstname.lastname@example.org so that we can look into this for you. Thanks also for your lovely comments and yes we do take pride in our customer service and try to assist where we can!
We have 3 fanco 48" celing fans ,but the one in the kitchen will interninently do a beep and turn itself off. I have changed the battery ,but still the same .
Hi Norm, thanks for your question. We cannot diagnose this issue ourselves, however we have a customer service team available to assist with your enquiry. All the fans in our range are covered by a manufacturer’s in home warranty in addition to your rights under consumer law. Please email email@example.com so that we can assist you further.
Can you recommend an electrican for installation?
Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email firstname.lastname@example.org so that we can verify for your purchase, and we can send you a link to the booking portal.
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