Reviewer Photos & Videos
Service great, fan great
The fan is perfect for our outside alfresco area. The choice of fans from Fansonline was great , ordering was simple and delivery was faster than we expected. Very happy.
The fan I wanted wasn't available (and I needed one quickly!). Lisa spent a substantial amount of time helping me find an alternative that was both the type and 'look' I wanted, and available. Throughout the entire process, she was simply delightful - I will definitely be buying from these guys again!
Claro ceiling fans
I ordered 2 Claro Whisper DC ceiling fans from Fans online and found them to be not only very reasonably priced but also the delivery was fast and good.
Used these guys before and as usual excellent service. Ordered an exhaust fan/ Led light on the Saturday afternoon, arrived Tuesday, fitted Wednesday and works perfectly.
I ordered some fans but the pre-order was delayed. Madalena and Rebecca from FansOnline provided solution to my problem with offering a different fan option for the same cost as original. They were helpful and quick to respond.
- Verified customer
The fan is perfect and the service OUTSTANDING
I ordered this Sahara 4 in 1 fan on the Tuesday online and it was delivered to the door on Thursday. Absolutely outstanding service.
The fan is perfect and the electrician is fitting it today.
Can’t recommend this company highly enough. Certainly 5 star.
A+ service and quality
bought 12 fans online for a duplex i built late last year. Build was delayed, so i had to get fansonline to hold week to week, until the site was ready to accept deliveries. None of this was an issue with the fans online team. very helpful and professional. Highly recommended.
5 star customer service
I purchased 5 ceiling fans online. They weren't in stock, I was notified straight away and given the choice to wait or be refunded. The fans came sooner than expected. We had a broken part and Rebecca from Fansonline attended to the matter straight away, continually followed up and provided me with all the information I needed to get the issue resolved. I highly recommend this company and I know buying online can sometimes be a bit daunting, but rest assured you are in safe hands.
Very easy to order from the website, with delivery being fast and efficient (using a good courier service). After sale follow up was also very welcome, even though we had no issues at all with the fans received.
This is perfect
Thank you Miranda for all your help with my purchase of my 3 in 1 bathroom heat light . They look great
When it comes to customer service Fansonline nail it
I'm really happy with my purchase from Fansonline. The difference between these folk and others is the outstanding care and customer service that they provide. I'd highly recommend. Thanks especially to Tarryn and Elise!
Great customer service
I found level of friendly customer service from Miranda outstanding at all stages from initial advice to organising a very prompt delivery at a price better than any others. Highly recommend this firm.
Prompt and reliable service, fans are great quality. We have used fans online previously, great job guys - keep up the good work!
fantastic Online Chat Service
I had no idea where to start when looking for new ceiling fans. I got all my questions answered plus other very important tips I wouldn't have thought of without even leaving home. Thank you Sam for your help!
Excellent seller and product
I recently bought a fan from this company. Very easy to place the order with prompt delivery. The brand was a Franco eco silent. It is super quiet with high airflow.
Easy and efficient
Everything as expected. Fast delivery. They have a wide range of fans and it’s easy to search the cite according to what you’re after.
Two fans, one faulty - problem fixed!
The first time I called fansonline (late 2020) I received detailed advice about which product would suit my needs. This year I ordered two more of the same brand of the original ceiling fan and one worked beautifully, the less not so much. I contacted fansonline and outlined the issue. Emily replied promptly and helpfully. After a few reasonable requests for information about the functioning of the fan, Emily confirmed a replacement was on its way! I would recommend them for products, but most importantly, great service.
I was looking for a quiet bedroom fan today, and decided to chat to Sam in the chat box. I'm so glad I did. I was directed straight to the page I needed, instead of having to trawl through the whole website. Then I was able to negotiate a special price, and the order is being put through for me. It will be despatched tomorrow. I feel almost like I had personal service like one gets in a shop, but without leaving the comfort of my chair. It was particularly satisfying to transact the purchase so quickly as I work full time and don't have much time left for shopping at weekends.
Great service, pricing and products
We purchased a Fanco Urban 2 DC Ceiling Fan with Dimmable CCT LED Light & Remote - White 52" and a light/exhaust fan combo for our kitchen. Company was easy to deal with and pricing was sharp. Unfortunately the light arrived with a broken cover, which has probably occured in transit. I contacted fansonline and Rebecca responded quickly and had organised a replacement no questions asked, no mucking around which is fantastic service. Really happy with the service and products would highly recommend fansonline.
Contacted fans online to check status of my order of 4 fans. Items were dispatched that day and received them the following day. Outstanding - thank you Andrea.
Questions & Answers
Hi Fansonline, we bought a Milano DC ceiling light with LED light (white) from you back in 2018 (still have the receipt for $449) but only had it installed this year. It works fine but when you turn it on it buzzes for about 20 seconds then stops. The electrician who installed it said the buzzing isn't due to the installation and to contact the manufacturer as they will send a technician to address the issue. I'm impressed with the glowing customer reviews of Fansonline and hoping you can help me get this sorted? Cheers, Judith
Hi there Judith,
Of course, we would be happy to look into this, but we cannot resolve warranty claims through review portals such as this one. The fan you bought is covered by a 2-year in-home warranty, so depending on the exact date of purchase, it may still be covered. Please email email@example.com so that we can look into this for you. Thanks also for your lovely comments and yes we do take pride in our customer service and try to assist where we can!
We have 3 fanco 48" celing fans ,but the one in the kitchen will interninently do a beep and turn itself off. I have changed the battery ,but still the same .
Hi Norm, thanks for your question. We cannot diagnose this issue ourselves, however we have a customer service team available to assist with your enquiry. All the fans in our range are covered by a manufacturer’s in home warranty in addition to your rights under consumer law. Please email firstname.lastname@example.org so that we can assist you further.
Can you recommend an electrican for installation?
Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email email@example.com so that we can verify for your purchase, and we can send you a link to the booking portal.
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