My partner and I ordered a Jazz chaise lounge from the Fyshwick store. This took 6 weeks to arrive, which is fine. However, when it arrived there were no feet. So we had to wait again for these to be delivered.
Also, the chaise cushion and base were covered in dirty stains. I called up the store to complain about this and we did not hear anything back - we had to call up numerous times before the store told us that they would send out replacements. So two weeks later, the delivery van showed up however NO REPLACEMENTS. The guys just took away...
Perfect for first home buyers and investment properties
I was really pleasantly surprised when I walked into Fantastic Furniture CANBERRA. Everything was stylishly displayed and the service was exceptional. While the products won’t become family heirlooms, Fantastic really is Fantastic for firsthome buyers, budget conscious shoppers and investors.
Smell of Formaldehydel was overpowering and gave me headaches for weeks
Made purchase in store after veiwing display
Furniture looked good and was cheap
When delivered the couch I purchased smelt and filled the house with he consuming chemical
Later I found out that his smell can be toxic to your health
Was very unimpressed with my purchase as every time I sat down to relax on the couch I got a splitting headache from the smell
The staff was incredibly knowledgeable and patient! The showroom made it easier to pick exactly what you prefer. When I first walked in I wanted one package deal but after sitting and seeing another I changed my mind. I was also able to swap and change the package how i wanted it. They also had beautiful accessories and I can't wait until it's all in my new home!
- Verified customer
Good products at amazing price
I purchased the home starter Hollywood package, but I was able to pick and choose other options with the package and it was still around the same price, the person that looked after us was amazing and helped us to within our budget..
- Verified customer
Very happy with my choice, better in person than on website.
I made my purchase online, it was quick and easy and I heard back from them about delivery pretty quickly. I just found the boys who delivered my bed were blunt and rude and had no customer service skills at all. Apart from delivery my experience was really good. :)
- Verified customer
Home 3 Door Mirror Wardrobe
Recently I bought 2 Home 3 Door Mirror Wardrobe. As advertised as Australian made, I thought the quality will be very good. I paid the full amount in the store. The sales person said she will be give me a call. The call doesn't came. I called them up after many weeks only to find that they are in store.
Collected the packages. The warehouse person put the packages together in a trolley and brought them to the car. At the time of assembling I noticed that one of the side panels are slightly bend. At last when the assembly completed the bend w...as still there. The same thing happend with the second wardrobe. It was the bottom panel for the second one. I have contacted them previously about the delay in receiving the order. No reply received yet. The experience was all but fantastic. I dont know how will they keep satisfy their 6 year warranty. I also need to check that its really made in Australia.Think carefully before buying from them.
No refund- missing money
So I received a large flat pack order..... single Mum without the no how to assemble. Fantastic furniture recommended someone.... he didn't come wheb he was supposed to then when he did arrive disappeared with my stock and money. Eventually brought stock back inassembled but not the money.... so dodgy....
Several items that weren't available have still not been refunded over a month later... really unhappy
Everything I Expected
Needed a single guest mattress in a hurry and I have mobility issues, so I found Fantastic Furniture online and ordered and received my mattress so fast. It is just what I wanted and exactly as described. Very helpful customer service when I contacted them with a query. Will definitely shop with them again.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.