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Shocking mattress and warranty muck around!
Brought the bamboo mattress at fantastic furniture in 2016 cost over $800.00 and has a 10 year warranty.
The mattress has collapsed abd is causing back and hip plus shoulder pain and I'm suffer a chronic pain condition before I got this horrid mattress.
Contacted the local store they say send photos to them so they can send to head office so I do that . Few weeks pass I never hear back so I email nowra fantastic furniture asking what's going on . He finally emails back saying head office needs more photos!
I've sent more photos which are the...
Purchased in June 2016 at Fantastic Furniture for $840.00.
Sagging after barely a year of use, warranty is a scam
Bought the Capri matress in 2018 in Darwin. Noticed sagging in the middle of the matress after only 9 months and it's getting worse despite minimal use (currently used as a guest bed). Spoke to the Windsor store in QLD and was told that the sag had to be 3.2 cm in order to meet the warranty requirements, which was never communicated to me at the time of purchase. The mattress has a foam pillow top covering the inner spring, so any sag just appears more shallow as the foam puffs up as soon as no one is lying on the mattress. Currently the mattre...ss is too uncomfortable to use even as a guest bed. Im very disappointed at fantastic furniture at both the quality of their product and their response. Interestingly on their website the mattress scores a product review of 4.5. But if you follow the link it is actually the review of the store rather than the mattress, which is very misleading and makes their business model lacking good faith.
Purchased in March 2018 for $599.00.
Good mattress, no issues
I have had my capri mattress for around 3 years. I find it comfortable, & it has not lost it's shape. It is recommended that mattresses be rotated frequently, which I do. I note some people report sagging, the mattress losing shape. Maybe rotate it frequently as per the recommendation if you are not doing this already.
Purchased in June 2017 at Fantastic Furniture NSW.
We bought the Capri Queen mattress a year ago for our guest bedroom. Not heavily used. There are now body indents in the mattress. Not happy with the quality. Mattress is comfortable but the body indents are not acceptable. Have contacted Coffs Harbour store and waiting for a call back.
Purchased in February 2019 at Fantastic Furniture NSW, Coffs Harbour for $649.00.
Best value mattress ever
I bought the queen plush mattress about a year ago and normally needed a mattress topper to make my old mattress better, now I don't need it. Mattress is amazing,
Purchased in May 2019 at Fantastic Furniture NSW, Castle Hill for $699.00.
Won’t last long until it looses shape
Bought the king medium in December 2019, is now sagging where we lay and is loosing shape. Not happy and glad I didn’t get the soft one. Lucky it comes with a 10year warranty.
I’ve contacted the store in Windsor Brisbane. So let’s see what they do... I’ll update when I find out to let others know.
Purchased at Fantastic Furniture QLD, Windsor.
We brought this mattress about 9 months ago. Was really comfortable for the first 4-5 months. Since then my husband and I are having trouble getting comfortable and waking up in back pain as the mattress has sagged where my husband and I sleep! We now have two dents where we are sleeping and an island between us.
We can’t take our 6 months baby with us as he rolls down to our sides
It has been rotated weekly which has made no difference!
We are very disappointed..as it wasn’t cheap for us at all..
Would not recommend this brand at all
Hope the staff can help us and consider either exchange or refund
Purchased in July 2019 at Fantastic Furniture for $900.00.
If I could give it less than 1 star I would!
The worst mattress I have ever owned or slept on. At first it was hot and very unusual synthetic smell, then the ridges and divot became apparent.
I sleep on the very edge of the mattress to avoid the large channel that runs through the centre of the mattress. As such I can only sleep on one side and wake each morning with terrible pain in my neck, shoulders, back and hips.
I cannot see anything that can be done to remedy this and from the other reviews it seems this is common across most purchasers. Many other reviews are on double/queen so ...
Purchased in August 2018 at Fantastic Furniture VIC, Bendigo for $749.00.
Brought this mattress not even 6 months ago. Was really comfortable for the first 3 months. Since then my husband and I are having trouble getting comfortable and waking up in agony.
The mattress has sagged where my husband and I sleep. The mattress has been rotated monthly which has made no difference.
Have got in contact with fantastic furniture who said there is nothing they can do as the mattress can have up to 32mm imprint. Was not told this when purchased.
Would not recommend this product to anyone!
Purchased in June 2019.
Not worth it go elsewhere
Had this mattress for just over 12 months.
As someone with neck and back issues, the salesperson gave a great speech about how supportive and comfortable it is and how highly recommended it is for that.
About three months in, the mattress did not soften at all as she had said.
The pillow too has collapsed and flattened leaving and uncomfortable, lumpy surface to lay on. The resistance in the springs is also felt dramatically under the heavy points of my body fighting against me.
My fitted sheets look lumpy/wavy as though there is ext...
Purchased in March 2018 at Fantastic Furniture NSW for $699.00.
Don’t do it to your body!
This mattress was great for the first 4 months. Then it started sagging. We now have two big dents where we sleep and an island in the middle. I wake up aching every morning. So disappointed. This wasn’t cheap. And now we are looking at purchasing again. Don’t waste your money. Don’t do it yo your body, especially your back.
Purchased at Fantastic Furniture NSW for $800.00.
Save your money for elsewhere
Was going to purchase a good mattress from OmF who we have had great experience with even their basic products. But temporarily got sucked into the "oh we could afford a few extra items if we went to FF.
So fantastic furniture got our money.
It was going to be the serenity mattress we chose, but i knew the couple hundred extra price could be a little risky. Given i have a serious back issues. So we decided on the capri medium queen, seemed almost as good as serenity medium. (In the store).
I felt it hot and weird the first few nights but ...
Didn't last two months
Bought this mattress and six weeks later it is sagging in the middle and the fabric is rippled. Not supportive, Waste of Money. I expected a longer lasting product from a mid-range price tag. $700 and two months later I started looking for a new mattress. Disappointing.
Fantastic furniture Capri medium mattress
Bought a month ago for my son. Beautiful mattress. Comfortable. Light weight. Great for the sore backs. A bit pricey for a double mattress $599 but after sleeping on it well worth the money. Highly recommend.
Questions & Answers
Hi I brought a king Capri mattress from fantastic Furniture and I have absolutely loved it for about 3 years for the last 6 months it has horrible indents in it to the point there are waves in the sheet and looks like there is extra bedding stuck under the fitted sheet I’ve never seen anything like it before and wondering if it is something that my warranty would replace? I still have receipt and have always had a protective cover over it I really loved my mattress until it happened
Hi Daisy D, I am very sorry to hear about the issues with your mattress. Please send us an email to email@example.com with your contact details, sales order number and photos of the issue so we can have a team member get in touch with you to assist. Kind regards Ryan and the Fantastic team
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|Thickness||25 cm||25 cm||25 cm||25 cm|
|Manufacturer Warranty||10 year(s)||10 year(s)||10 year(s)||10 year(s)|
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