Another disappointed buyer with back pain from the Dream Classic mattress
Wish I'd read these reviews before purchasing the Dream Classic mattress! Have had this mattress for around 6 weeks, along with a Fantastic Furniture bedframe, and although it's reasonably comfortable to sit/lie on, I've found I've had sharp back pain between my shoulders since I started to use this mattress. I previously had a (cheaper) IKEA mattress for several years with no issues, so I naively expected this mattress, being more expensive, would be better! Really wish I hadn't wasted my money. Will most likely try to sell this (at a huge loss, no doubt) and go back to an IKEA bed, as it seems Fantastic are unwilling to offer refunds on these mattresses.
Am disgusted in fantastic furniture!
I purchased a King single Duplex bamboo mattress for $600 for my 6 year old 18.5 kg daughter. Four months later while she was unwell I went to tuck her in and as I sat on the mattress I jolted my back (which left me in pain for days). It was like there was no support. I called fantastic furniture who wanted me to get a broom and tape measure and take pictures (along with the base it was on) as I'm taking the pictures I could tell it wouldn't look bad as a picture so requested they come out. They kept saying they would speak to the supplier, the...store manager ect and call me back but it just wasn't happening. Head office got involved, the Helensvale store agreed to come view it, he leant on the bed and said "oh Sh*t, it's like there's no springs there" straight away says it will be replaced. They should do this every time now stuff around with photos and broom handles and tape measures. This pathetic excuse wouldn't hold up in court or with the office of fair trading. Regardless what rubbish fantastic furniture pulls, an item is expected to last a reasonable amount of time! Anyways I talk to the store manager and I didn't want the same brand mattress due to the reviews and the ridiculous 4 months my product lasted, I was told no no it's one of the best mattresses we sell, I've never had one returned, we finally talk him into getting a double instead, thinking atleast my daughter can switch sides regularly try and keep it from sagging quicker. Yet only a few months later fantastic furniture no longer offer this piece of crap mattress!! Looking at the awful reviews it's obvious why they've stopped supplying it, yet you told me only months ago it was one of the best pffft should have stood my ground and demanded a refund, something I was well within my rights to do. I will not be taking this to office of fair trading
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