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Fantastic Furniture NSW, Artarmon

Fantastic Furniture NSW, Artarmon

4.5 from 83 reviews

Reviews

(58)
(17)
(2)
(1)
(5)
  • Incentivised Review Yes (17%) · No (83%)
  • Product Quality
    4.5 (4)
  • Return Claim MadeYes (0) · No (5)
  • Warranty Claim MadeYes (0) · No (4)
  • Product Appearance As advertised (60%) · Not as advertised (40%)
  • Customer Service
    4.3 (4)

Kathy

KathySydney, NSW

Toto dining setting very hard to assemble

published

The Toto dining chairs were very hard to assemble. The brackets that secure seat to legs are misaligned.. so you are never going to be able to secure (4) screws if you also have to align with (2) prefixed brackets. After much frustration we removed the 1 bracket to secure the seat to legs with 4 screws.. and then reattached 1 bracket in correct position. The dining setting is good and the chairs are sturdy.. but the process of assembly was difficult/ frustrating. Fantastic should sort this out. The instructions are also poorly described.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationArtarmon
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

sassy

sassy

  • 5 reviews

eventually solved the problem - Iwas very happy with the outcome. Thank you Sean

published

Bought king single bed Given wrong size bedhead they said they would deliver the correct one Didn't turn up or phone Their online customer service was no help. Go to IKEA instead

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationArtarmon
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2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
sassy
sassy

Sean from the Artarmon store was extremely helpful and organised a gift card to make up for the inconvenience. I'm very pleased with the outcome

ozcustomer

ozcustomerSydney, NSW

  • 2 reviews
  • Verified customer

Cody Desk with Hutch

published

Very easy to find the store with google maps App , they have own parking and pick up warehouse only 3 minutes drive away, the warehouse guy was very helpful, he even carried the goods to our car.Assembling this with my daughter was fun . It’s so easy , just follow the instructions!! No parts are missing nor faulty.
Very happy with the goods and the price and that’s why I want to recommend it !!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationArtarmon Fantastic Furniture Store at Home HQ
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Cassandra W

Cassandra WSydney, NSW

  • 2 reviews
  • 2 likes

Great product at a great price

published

I went in to purchase a product that I have been eyeing for quite some time. Knowing that it is a made to order product, I'm quite happy that I got to have a feel of what it would be like. So comfy & price is great. Staff were friendly & i didn't feel pressured into buying it.
I am definitely going back in the near future to purchase more products

Product Quality
Customer Service
Return Claim MadeNo
Product Appearance As advertised
Store LocationI purchased my product from Fantastic Furniture Artarmon.
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cassandra W, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team


Poor client service absolutely shocking assembly of furniture after delivery

published

I wanted to view the dining furniture in person, the service was no interest towards me as a client I purchased the furniture as the measurements and style were perfect for my home and after ensuring only table assembly. Delivery yesterday 6 chairs needed assembling and the tools provided were incredibly poor and incredibly difficult to assemble.
The staff to client experience was very poor, there was no interest to find a solution instore to aid me with assembly, it just felt like a quick sale for the day, the quality of the furniture once unpacked was adequate but it is way too difficult for a solo lady to assemble.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationArtarmon Sydney NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Ghaffar

GhaffarSydney, NSW

Purchasing at a second

published

I purchased what I want very easily just 5 minutes or less with instalment plan. Very hopitable staff in a friendly environment. I appreciate their effort and kindly wish the best for them.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ghaffar, thanks very much for choosing to shop with us! We are glad to hear you used our flexible payment options and we appreciate your kind words! We hope to see you again. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review


Dianne harry

Dianne harryNaremburn nsw 2065

As this is a spare bed the product just fabulous

published

I found it very easy and staff most helpful and your products perfect for me. I will definitely recommend your company to my friends.

Shop LocationNSW, Artarmon
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dianne harry, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


Amanda

AmandaLane Cove North

  • Verified customer

Terrible process, lack of communication.

published
Shop LocationNSW, Artarmon

Easy shop

published

To select bed it was very nice as staff members help me and delivered on right time. Reasonable price and to assemble to my furniture it was so easy with book.

Shop LocationNSW, Artarmon
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rajendra, thanks for choosing to shop with us! We're so happy to hear that assembly was simple, and that the Artarmon staff treated you well. We hope to see you again soon! Regards Nick and the Fantastic team.

Manmohan

ManmohanSydney

  • Verified customer

Value for money with unique designs

published

Lot of varieties in store to choose from, Value for money, new designs and steady products... most importantly peace of mind warranty and stain protection for your products. Complete peace of mind with great product values

Shop LocationNSW, Artarmon
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

  • Verified customer

Good place to look for furnishing an empty place

published

Lots of options in store and online. Quick delivery within 2-4 days. The furnitures were easy to assemble. Some items on display were not available which was disappointing. Overall I was happy with my purchase but highly recommend going to the store first to check the items yourself.

Shop LocationNSW, Artarmon
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Fleur, thanks for choosing to shop with us and for sharing your thoughts online. We hope to see you again soon. Regards Annie and the Fantastic team


Quality and price.... FF have it...

published

Great value for your money. Quality and price that's what I need and with lit of selection to choose. Thank you FF.

Shop LocationNSW, Artarmon
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Aileen, thanks for choosing to shop with us! We're delighted to hear you're enjoying our product range and we hope to see you back soon. Regards Annie and the Fantastic team


  • Verified customer

Worst purchase ever.

published

I got my bed delivered last week. In my first week itself it started making noises and the next day while sleeping I was in my bed Case. Worst purchase ever my back is in so much pain. The staff is not helpful at all. They'll tell you they will get back to your call, but then you have to call them again and again.

Shop LocationNSW, Artarmon
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shritu, we're sorry to hear you're not happy with your purchase. Are you able to send through your order and contact details so we can get in touch? Our email address is reviews@fantasticfurniture.com.au Regards Annie and the Fantastic team


  • Verified customer

Great quality at realistic prices

published

I often have to set up rental accommodation in rural Australia and my first port of call is the Fantastic Furniture website to furnish the accommodation. I am always successful in completely furnishing the houses and the people who live in them always comment on the great looking furniture I have bought.

Shop LocationNSW, Artarmon
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi VirgininaR, thanks for choosing to shop with us! We're so happy to hear you're loving our range and quality products. We look forward to assisting you again soon. Regards Annie and the Fantastic team

Product replacement - Excellent service

published
Shop LocationNSW, Artarmon
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kris, thank you very much for choosing to shop with us in Artarmon and taking the time to share your experiences. We hope to serve you again in the future. Regards Fiona and the Fantastic team

  • Verified customer

Good product with good price

published

I purchased the ZOE Dinning set 5 piece with Zara Chairs in Artarmon Store. The sales girl is very friendly and helpful. I am happy with the product and the price as well.

Shop LocationNSW, Artarmon
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Maggie, thankyou for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Jivani and the Fantastic Team


Bubba

BubbaSydney, NSW

  • 2 reviews

Affordable

published

Making a purchase online was so easy. I hardly get time to leave for house. So convenient for busy families

Shop LocationNSW, Artarmon
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Bubba, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Jivani and the Fantastic team


Quick and value!

published

Online purchase. Available for pick up within 20minutes. Easy to purchase and offered Afterpay. Would highly recommend and would shop here again.

Shop LocationNSW, Artarmon
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Very good for my purpose

published

At store select first and get quotion and went back to pay for delivery
Store staffs are good and friendly very helpfull

Shop LocationNSW, Artarmon
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Chris, thanks for choosing to shop with us and for sharing your thoughts online. We hope to see you back soon. Regards Annie and the Fantastic team


Amit

AmitSydney

  • 2 reviews
  • Verified customer

Value for money

published

This is the first time we shopped with Fantastic Furniture and it was great! Very friendly staff, awesome customer service. Wide range of products at a good price range. Online website is super easy to easy. Product photos and descriptions matches with the real product. Overall a great experience. Happy customers!

Shop LocationNSW, Artarmon
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Amit, thank you very much for choosing to shop with us in Artarmon and taking the time to share your experiences. We hope to serve you again in the future. Regards Ryan and the Fantastic team


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