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Fantastic Furniture NSW, Auburn

Fantastic Furniture NSW, Auburn

4.2 from 179 reviews

Reviews

4.2

179 reviews
5
(116)
4
(36)
3
(4)
2
(1)
1
(22)
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Terrible customer service, false promises and very bad time line on delivery

published

I have ordered two sets of furniture in the Auburn Branch last June and to date had not arrived yet. Understand there is delay and the receipt clearly says around 4 to 7 weeks delivery however there is not even a single follow up from them on ETA, I have to always call them and chased them on the delivery update every week and I also send email to their customer service but not even a single reply was received. This is a terrible customer experience and I wish I never ordered from this shop.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Kim M

Kim MSydney, NSW

Long Waits and False Promises

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Jessica M.

Jessica M.

  • 3 reviews

Don't bother going into this store if you want any customer service

published

We went in twice this week and both times nobody greeted us. Even after I asked for help they weren't too interested in selling to us. Rude, unfriendly and a waste of our time going to the Auburn store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Good value for money. Professional and friendly staff member.

published

Priducts were easy to choose from. Professional and friendly staff member who showed a lot of patience while being friendly with an excellent product knowledge. First and good experience. Will shop again.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Joseph S., thank you very much for choosing to shop with us in-store and taking the time to share your experiences with our team! We hope to serve you again in the future. Regards Ryan and the Fantastic team

Duckie

DuckieSydney

  • 2 reviews

This store makes me "Sofa" king happy!

published

The staff at the Auburn store are the best! Very friendly and are very knowledgeable about the products. If you are renting for the first time, I would definitely recommend checking out Fantastic Furniture!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thanks so much for shopping with us and taking the time to share your thoughts. We are glad to hear that the Auburn staff are so friendly and knowledgeable! Regards, Nick and the FF Team.

Irfan

IrfanHornsby Heights

  • 3 reviews
  • 2 likes

Fantastic Furniture Warranty claim (Auburn team)

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Excellent value

published

Store was easy to find had exactly what I wanted fantastic value extremely happy and will tell family and friends about our Awesome family experience with the helpful staff friendly advice. Just RIGHT

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAuburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jacqueline, thank you for shopping with us and sharing your experience with our team in store. We hope to see in your again soon. Regards Angelina and the Fantastic team

Linda

LindaSydney, NSW

Home office makeover

published

Bought a Laze Futon for home office makeover, stylish affordable futon just what we were looking for, futon came boxed and all we had to do was screw on the legs. Done !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect out of stock and then Auburn, purchase and picked up
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Linda, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

perfect store for furniture . No need to go anywhere .

published

navigation just drove me in to the basement of the mall which very comfortable. range of the product are good . quality better than i bought it online . easy to fix .

Customer Service
Product Quality
Product Appearance As advertised
Store Locationauburn nsw
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi hardik p., thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

The reviewer stated that an incentive was offered for this review

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Chance D.

Chance D.Sydney, NSW

  • 2 reviews

Great convenient store

published

Always so affordable. Staff are really helpful and kind to customers. Would love to see more products for smaller studio apartments. If ypu need to furnish your apartment at a great price with good quality australian made products. Dont look past fantastic furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Chance, thank you for shopping with us in Auburn. It is great to hear that the staff are always so helpful and kind, and we hope to see you back again soon! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Vispy D.

Vispy D.Sydney, NSW

Never Shop in this Store. First experience Worst experience!

published

I bought a Toto study-Hall Table for my child. Product came out faulty in the packaging. Called store the next day and were advised to take the faulty part to Warehouse for exchange. Met the Manager of the store Mr. Dinesh at the Warehouse. He did not have a suitable replacement hence assured an entire new piece would be delivered to our residence within a week. It’s been over two weeks, no calls neither from Warehouse or the Store. Myself called store several times and staff hang up on me thrice, kept me on hold for over 30 min, then assured Manager Dinesh will call, but sorry they just avoiding to revert. I plan on taking the Toto table to the store and demanding refund.
Never again will I buy anything from this store.
shoppers beware!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Vispy D.
Vispy D.

Thanks Nick, appreciate your concern, however as decided we returned the items for a refund.

Very bad service at auburn

published

Lady who served me was rude and see was staring at me like I have done something wrong. I was just asking a simple question and she didn’t even bother to reply me

Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Sami Adam

Sami AdamSydney, NSW

  • 3 reviews

!!~~~Nicr and Comfort in Style~~~!!

published

Nice and comfort products with style and budget. Happy yo visit again.
Good size and colour and more modren looks that almost competing competitors with price and comfort.
Thanks having Comfy furniture that easy to transport and install espacially when moving home.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sami Adam, thanks so much for shopping with us and taking the time to share your experience. We are glad to hear that you are happy with the product, and we hope to see you back again soon! Regards Nick and the Fantastic team.

Thomas J.

Thomas J.Sydney, NSW

Affordable luxury

published

Good variety of options, but dont expect to walk into one of those "if you see if, you will buy it" type of showrooms as the display is not as great and you really need to focus on the price,practicality and product to see if it suits your needs. So go with a blank canvas and an open chequebook and shop away!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Ming Liu

Ming LiuSydney, NSW

Great store, prices and team

published

Great store assistant as they are all very helpful and knowledgeable! A good variety of furniture that are high quality for the price they are offering especially their dining and living room furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ming Liu, thanks so much for choosing to shop with us in Auburn. That's great to hear! We hope to see you again in store in the future and have passed your message onto the team at Auburn. Regards Angelina and the Fantastic team

The reviewer stated that an incentive was offered for this review

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Sahil Malhotra

Sahil MalhotraSydney, NSW

Variety of products & great customer service

published

Easy to find store & variety of products available. Highly satisfied with quality of leather modular chase i bought and very easy to assemble. Delivered within 24 hours of purchase & on 3rd floor of my building without any extra charges.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationAuburn Fantastic Furniture
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sahil Malhotra, thanks so much for choosing to shop with us in Auburn. We are so happy to hear about this experience, and we hope to see you back again in the future. Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

Deepak S.

Deepak S.Sydney, NSW

Substandard products and worst customer service

published

Bought lots of furniture from Fantastic to set up home. They delivered damaged dinning chairs, which they agreed to replace. It took three months of follow up to get the delivery. The promised to deliver the replacement with in three hours window on agreed date, but did not deliver within the agreed time, it took more than 5 hours for them to contact us. I had taken half day off from work for this but turned out to be a whole day leave so loss of wage. Very rude client facing staff at store and the driver.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Hamid

HamidSydney, NSW

  • 3 reviews

I ordered online and picked it up quickly

published

Yes it was really easy to see where to go and find the product. I picked it up easily and assemebling time was reasonable. There were some small scratches but wasnt worth returning

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Hamid, thank you for shopping with us in Auburn. It is great to hear that you were able to find the product so easily and that the assembly was quick and simple. We hope to see you back again in the future. Regards Nick and the Fantastic team.

Nice products and layout

published

They have got all variety of furniture with various brands,price and color
Staff are extremely helpful and the services are also very reliable along with product quality .
I would surely recommend!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dipen Shah, thank you so much for choosing to shop with us. We are so glad to hear about your experience with our Auburn team, and we hope to see you back again in the future! Regards Nick and the Fantastic team.

chi

chiSydney, NSW

  • 2 reviews

Real value for money with overnight delivery

published

had a wide range of options and stocks were mostly available. friendly and very accomodating staff. had the furnitures delivered next day on a Sunday. easy assembly. real value for money. can’t find any faults. very happy customers

Customer Service
Product Quality
Product Appearance As advertised
Store LocationFatastic Furniture Auburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi chi, that's wonderful to hear! Thank you so much for choosing us and sharing your experience! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

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