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Fantastic Furniture NSW, Balgowlah

Fantastic Furniture NSW, Balgowlah

4.5 from 80 reviews

Reviews

(58)
(16)
(1)
(0)
(5)
  • Incentivised Review Yes (40%) · No (60%)
  • Product Quality
    3.9 (8)
  • Return Claim MadeYes (2) · No (8)
  • Warranty Claim MadeYes (1) · No (9)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Customer Service
    4.1 (10)

Jack T.

Jack T.Sydney, NSW

best value.

published

The recliner set with side table and rug bundled to gather sold us again.
Went to store and tested the product it was more comfortable than expected.
Easy to purchase along with a product care package.
Quality at a price.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBalgowlah NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jack! Thank you for shopping with us in Balgowlah and taking the time to share your thoughts. We are so glad to hear that you are happy with your purchase, and we hope to see you in store again in the future. Regards Nick and the Fantastic team.


Helpful Business

published

The store is well set out,clean and bright. We have bought several items of furniture and home furnishings from the Balgowlah store over several years and really can't fault anything. The furniture is what it is,handy and inexpensive

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBalgowlah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Renter, thanks so much for continuing to shop with us in Balgowlah. We hope to see you back again soon! Regards Nick and the Fantastic team.

Karen

KarenSydney, NSW

  • 2 reviews
  • Verified customer

Very friendly staff, wide range

published

Very easy to navigate and the staff were there to assist if required. Able to browse at my own pace and my purchases we carried to the car for me also.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBalgowlah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Nic

NicSydney, NSW

  • 2 reviews

Fantastic

published

Friendly, helpful staff. Good choice of furniture at a reasonable price. All I needed was conveniently in stock. I could choose to pick up directly or have everything delivered. Very happy with the service as a whole.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBalgowlah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Nic, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


Annette Pike

Annette PikeSydney, NSW

Heads up

published

It was great service, can't fault it but it would have been nice if they had made me aware that they had a massive sale the next day as it would have saved me hundreds of dollars, so for that, I'm a bit disappointed

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBalgowlah
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Annette Pike
Annette Pike

The reviewer stated that an incentive was offered for this review


layla99

layla99AU

  • 2 reviews
  • 3 likes

Dreadful

published

Ordered a 2seater sofa in April was told it would be 4 to 6 week's delivery...phoned 4weeks to find out when I could expect delivery and was told... another 4to6 weeks!!!Seriously no explanation why...just. that's the way it is!! I opted for a refund because I have never had to wait that long for any thing ....I have bought from Fantastic Furniture before with no problems but will never buy or recommend them again.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBalgowlah
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3 comments
layla99
layla99

An order from IKEA is delivered in a week,so I know what I will be doing in future...

Fantastic Furniture
Fantastic F.Fantastic Furniture
layla99
layla99

Marie

MarieSydney, NSW

Horrible

published

I called the store up asking if they had a specific chair and if they had all the 3 colours as per online. Spoke to a guy who said yes. I asked if I could buy the one colour over the phone and my boyfiend would pick it up in less than 1 h. He said no I cannot take payment over the phone. My boyfriedn went and the chair had been sold online 5 min before he got there. I had no idea that that was possible and was expecting it to be there when he got there! What bout saying its only 1 left and if you pay online now its yours. He left empty handed and I am so angry. So angry. Called them up and no nothing. Didnt care at all. Horrible service and misleading information.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Faye lilagan

Faye lilaganSydney, NSW

Easy to be delivered

published

Only main reason - the delivery haven’t been fixed the bed frame into our room . They told us we can fix by our ownself.
However the delivery of the product was quick and the bed mattress is easy to handle coming from the box.loved it but we bought the wrong size and it’s too small for my partner’s height.
We called the store if it’s possible to return it but it weren’t possible . Bad forbus though .

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBalgowlah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Excellent!!

published

It is very easy to navigate the store as it is conveniently located. I was pretty much satisfied with the products that I wanted.In addition, I am very much satisfied with the quality of products I bought.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Prakash, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences. We hope to serve you again in the future! Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Lounge

published

Very easy to navigate store, very satisfied with product and quality. Of the product. Its very easy to assemble. Satisfied with customer service and store layout. I will recommend friends fantastic furniture.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBalgowlah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Harry, thank you for shopping with us at Balgowlah! We are happy to hear you enjoyed your store visit and our product range as well as the experience received. We hope to see you again soon! Regards Angelina and the Fantastic team

The reviewer stated that an incentive was offered for this review


Happy

published

The assembly was very time consuming and quite frustrating which took a lot of time and was very disappointing for us

Shop LocationNSW, Balgowlah
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Kaz
Kaz

It’s all good now but it was awful, we were thinking of buying another as it’s suitable for what we need but we may have to think about it as it was terrible to put together .. thanks

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kaz, your local store will be happy to assist with arranging in-home assembly for you to save the headache next time. Kind regards Ryan and the Fantastic team


Jan

JanSydney

Over experience was wonder.

published

Easy to navigate store, lots of stock available. Quality is very good. No assemble required . Staff are friendly and very helpful

Shop LocationNSW, Balgowlah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jan, thanks so much for choosing to shop with us in Balgowlah. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team


Pam

PamBeacon Hill

  • Verified customer

I love my new Modena Queen Bed!

published

I looked online to find the right bed for my new room and then saw that the Balgowlah store had it stock. Visited the store and checked out the bed and purchased it, it even fitted in my car saving me the delivery fee, yay! Jayme who served me was lovely and very helpful. The bed looks great and was easy to assemble and all the hardware was in the packaging, which is always a bonus. I will be back!

Shop LocationNSW, Balgowlah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

  • Verified customer

Extremely poor business

published
Shop LocationNSW, Balgowlah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

This is really perfect, thank you for being there

published

I;ve been shopping at Balgowlah store for many years
The rang of furniture could be more updated, ,like VOGUE is a great range, but needs more added pieces, like more modern coffee table, more variety of bedroom and living range. Quality is very good. Staff very professional,polite. Definitely there is a need of proffessional people to assemble the furniture for customers

Shop LocationNSW, Balgowlah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Antonia, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team

Jo R

Jo R

  • 2 reviews

Cheap but not nasty

published

Fantastic and fast. I looked online for the furniture I needed. Went in store to check items. Staff were a great help. Product great. Paid,organised delivery. Done!!

Shop LocationNSW, Balgowlah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Jill HQ

Jill HQ

  • 2 reviews

Simple and Easy

published

An easy experience and able to find a good value mattress, which is exactly what we need for our van for camping.

Shop LocationNSW, Balgowlah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Ashleigh

AshleighThornleigh

  • Verified customer

Fantastic shopping experience

published

Easy to navigate website, hassle free checkout process very happy with my purchase and quality of the bunk bed assembly was a little tricky for one person would of been a lot easier if I had an extra person to help

Shop LocationNSW, Balgowlah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ashleigh, thanks for choosing to shop with us. We're delighted to hear you're enjoying the ease of shopping online. We hope to see you again soon. Regards Annie and the Fantastic team


ShirlzA

ShirlzAMatraville

Great Selection of Products

published

Very easy and simple to use online and choices of payment was great. Would purchase online again as very easy to use

Shop LocationNSW, Balgowlah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi ShirlzA, thanks so much for choosing to shop with us! We are delighted to hear you are enjoying the ease of shopping online! We look forward to serving you again soon. Regards Jivani and the Fantastic team.


Alex

Alex

  • 2 reviews

Fantastic service and easy delivery

published

Very nice and perfect. Fantastic service and easy delivery. Recommended. Good communication. Very good. Very quick. Superb. Great. Thanks. All good.

Shop LocationNSW, Balgowlah
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Alex, thank you so much for recommending us and taking the time to share your experiences! We hope to serve you again in the future! Regards Ryan and the Fantastic team


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