Excellent service to quick and easy
Was in and out of the store with half an hour, my choice was made so easy by the excellent staff. Found exactly what I was looking for in a lounge could not be happier.
Took my 65 year old brother who is on the spectrum and staff were wonderful with him, will definitely shop there again in the future price and availability were great as well.
great furniture that you can trust
the store has a great layout of furniture and very good service after shopping around it was good go there for a great price i have spare cash for my other needs
Wonderful, now have comfort in my lounge room.
I found it easy to walk around the store with a disability walker. The range of products and availability was good, also the quality. The staff assembled it for me as I am unable.
Cant complain about the service as there wasn't any
4 staff behind centre counter all doing nothing important. All seamed glued to it. Actually 3 where discussing whatever with 1 customer. Waved with chair in hand wanting assistance. Omg I must be invisible. Walked over to centre counter and enquired . No other colour whilst still hugging the counter. Walked past the centre counter at least twice after that to the bedroom and dinning room suite that I had gone in to purchase. Looked back at centre counter before walking out . Still glued.
Affordable, modern furniture
The store is well set out, staff very helpful & willing to serve you. A very good selection of modern furniture at affordable prices. Staff willing to check stock availability in other branches. Overall a good shopping experience.
Fantastic Customer Service
Staff was very help and friendly, Everything was a very straight forward process. Even though the products we were after were not in stock, Staff member promptly track the items located and had it sorted out for delivery to my doors in 2 days!
Very satisfied with the customer service I received. Gabi helped me move furniture around to create my living room vision, and gave me honest feedback and suggested alternatives. I ended up buying a lounge, coffee table and rug, with intentions of coming back for a tv unit and bed.
- Verified customer
Absolutely disgusted and disappointed
I picked up a Havana large entertainment unit, assembled it at home to find half way through building it it was damaged stock, I then returned it and got the store to give me a new one and paid them to assemble it and it got delivered to me, and it was built inside down. How can the store not check that before it left the store and I went to tell them for them to say “oh sorry about that” we can come to your home and rebuild it for you.
Are you serious?
I think the store needs to retrain the people who are building the furniture and double check the furniture before it leaves the store to make sure it is built correctly.
I’m not a Happy Fantastic Furniture customer.
In three words Comfort, Style & Value.
From the time I entered the store & the Delivery , i give Fantastic Furniture 10 out of 10.
Thank you Fantastic.
I will Highly recommend Fantastic Furniture to anybody who is looking for their new furniture.
Quick, Easy, Simple, Quality
Fantastic Furniture is always my go to. I researched different products online before going in store to purchase. Staff where amazing showed me then ones I had screen shot on my phone. Easy decision. Paying and setting up delivery was simple no difficulty. Quick delivery of product the next day. Always great quality.
Brilliant customer service - Kellie C
I had very limited time during my visit in the store and Kellie C was extremely helpful in helping me make decisions and find solutions. All with a bubbly pleasant nature when she could see I was under pressure to get it all done in a short time. Thank you
- Verified customer
Don't bother with online shopping
We purchased several things online over $2700 worth. Some items were available for pick up within the hour and some were going to take 1-3 weeks. We didn't need all of it straight away so that was fine. We split the payment between card and zip money. The larger amount being paid for by us. Called the store to see when we could pick up and was told that we could only pick it all up at once for zip it to be charged with zip money. Even though we've paid for the majority we weren't able to pick up any until the others came in. So we asked to canc...el the order to be able pick them up from another store only to be told that they couldn't do anything in store and we would have to wait for head office to approve and cancel it. Being a Sunday they could not do anything for us at all. Nor did they seem to want to deal with it anyway. It could be days before we see OUR OWN money back. So now we have no money and no products to show for it and nothing being done. COMPLETE WASTE OF TIME STAY AWAY!
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