Great service lovely staff
Found what I wanted within 5 minutes man came over happy to help transaction was quick and easy he had a lovely manner and happy man. You should be proud to have him working for you.. went in sat 18th April 9.30am purchased 2 velvet plush chairs love them so much look great in my office..
Great desk, no customer service
The store wasn’t busy when we went in but nobody approached us to ask us if we needed any help I had to go and get a staff member to find out if a desk was available that I was looking at and then when she went to place the order because it wasn’t available she ordered the wrong table lucky I saw the receipt the next day so I rang and got them to change the order to the correct this.
Was easy to navigate the store and find what I needed quickly. The service was quick and they arranged for me to pickup from their dock it was there ready for me when I pulled up. The product was easy to assemble and quality was very good.
Amazing prices, good range and friendly staff!
I’ve purchased twice from this store and love all my things. They are extremely affordable compared to other overpriced places. The staff are always helpful and friendly as well. The transactions and pick up are extremely quick. Love it. I will continue to shop here for my furniture!
Poor Customer service
We Went into the Store to purchase a Wardrobe for my Daughter, we walked around the store for 10-15 mins Nobody was interested in asking if we needed any help as 5 staff members gathered around the counter just talking & laughing, there was myself, my partner & my daughter, there was also another gentleman customer in the store who had to walk up to the counter to ask for help, i think in the current Environment retail customer should be first class, we had a staff member come over, only after my partner said nobody wants to help us, we wanted ...to purchase a wardrobe we were asked if we had purchased with the company before & my partner gave the staff member her contact number & explained we had just moved up her from the central coast, there was no offer of updated our details or a thank you for shopping with us, i just found the whole experience ordinary.
Perfect would not shop anywhere else always got what I needed from the store itself
Easy walking through store
exceptional rang of goods to choose from
Very satisfied with quality of goods
Very trying - assembly but managed with a little help
I thank your staff for their suggestions and help choosing what I wanted
Excellent service to quick and easy
Was in and out of the store with half an hour, my choice was made so easy by the excellent staff. Found exactly what I was looking for in a lounge could not be happier.
Took my 65 year old brother who is on the spectrum and staff were wonderful with him, will definitely shop there again in the future price and availability were great as well.
great furniture that you can trust
the store has a great layout of furniture and very good service after shopping around it was good go there for a great price i have spare cash for my other needs
Wonderful, now have comfort in my lounge room.
I found it easy to walk around the store with a disability walker. The range of products and availability was good, also the quality. The staff assembled it for me as I am unable.
Cant complain about the service as there wasn't any
4 staff behind centre counter all doing nothing important. All seamed glued to it. Actually 3 where discussing whatever with 1 customer. Waved with chair in hand wanting assistance. Omg I must be invisible. Walked over to centre counter and enquired . No other colour whilst still hugging the counter. Walked past the centre counter at least twice after that to the bedroom and dinning room suite that I had gone in to purchase. Looked back at centre counter before walking out . Still glued.
Affordable, modern furniture
The store is well set out, staff very helpful & willing to serve you. A very good selection of modern furniture at affordable prices. Staff willing to check stock availability in other branches. Overall a good shopping experience.
Fantastic Customer Service
Staff was very help and friendly, Everything was a very straight forward process. Even though the products we were after were not in stock, Staff member promptly track the items located and had it sorted out for delivery to my doors in 2 days!
Very satisfied with the customer service I received. Gabi helped me move furniture around to create my living room vision, and gave me honest feedback and suggested alternatives. I ended up buying a lounge, coffee table and rug, with intentions of coming back for a tv unit and bed.
- NSW, Bennetts Green
- Verified customer
Absolutely disgusted and disappointed
I picked up a Havana large entertainment unit, assembled it at home to find half way through building it it was damaged stock, I then returned it and got the store to give me a new one and paid them to assemble it and it got delivered to me, and it was built inside down. How can the store not check that before it left the store and I went to tell them for them to say “oh sorry about that” we can come to your home and rebuild it for you.
Are you serious?
I think the store needs to retrain the people who are building the furniture and double check the furniture before it leaves the store to make sure it is built correctly.
I’m not a Happy Fantastic Furniture customer.
In three words Comfort, Style & Value.
From the time I entered the store & the Delivery , i give Fantastic Furniture 10 out of 10.
Thank you Fantastic.
I will Highly recommend Fantastic Furniture to anybody who is looking for their new furniture.
Easy, fun shopping
Staff very helpful. All I wanted was easily found, the range was most satisfactory, the quality is excellent, especially in the price range, and my daughter assembled the product in a quarter of the time we estimated.
Easy purchase and pick up
Purchased at online 3.50pm picked up onstore by 4.30! So happy with the ease of the online service and that i was able to get it straight away
Quick, Easy, Simple, Quality
Fantastic Furniture is always my go to. I researched different products online before going in store to purchase. Staff where amazing showed me then ones I had screen shot on my phone. Easy decision. Paying and setting up delivery was simple no difficulty. Quick delivery of product the next day. Always great quality.
- NSW, Bennetts Green
- Verified customer
Found what I wanted was able to purchase online that day via Afterpay. And it was ready for collection in the hour. So convenient!!!!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.