??!
1 photo
Fantastic Furniture NSW, Burwood

Fantastic Furniture NSW, Burwood

4.6 from 113 reviews · View Statistics

Reviews

4.6

113 reviews
5
(86)
4
(18)
3
(2)
2
(1)
1
(6)
  • Product Quality
    4.5 (20)
  • Return Claim MadeYes (0) · No (21)
  • Warranty Claim MadeYes (2) · No (19)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Customer Service
    4.7 (21)
Previous
Next
Andrew

AndrewSydney, NSW

  • 2 reviews

Great team work

published

The bar stools were easy to find. The range was pretty good although I think it could have been bigger. The Toto stool is good quality and value for money. It was a bit time consuming to put together but worth it.

Also, they had very helpful staff, from store manager to counter assistants to the young man in the warehouse who was particularly helpful. Please pass on our thanks to all.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBurwood
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Mel H

Mel HSydney, NSW

  • 2 reviews

Click and Collect

published

Had a wonderful experience with collecting my Havana bedside tables on Thursday from Burwood store. Lovely warehouse guy loaded the bedside tables into the boot of my car. Very helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurwood NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mel, thanks so much for choosing to shop with us in Burwood. It is great to hear that the warehouse team were lovely, and we hope to serve you again in the near future. Regards, Nick and the FF Team.

Julie's B.

Julie's B.Sydney, NSW

Very happy can't wait to put my office together

published

It was great going in store to see my desk and online book case was purchased too. Just waiting for delivery and hopefully it will all come together and will be great

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurwood
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thank you for shopping with us and taking the time to share your experience in the Burwood store. We hope you love your new desk and bookcase once received, and we hope to serve you again in the future! Regards, Nick and the FF Team.

Furniture Shops

Find out how Fantastic Furniture NSW, Burwood compares to other Furniture Shops

Know better, choose better.

Compare all
MNO

MNOSydney, NSW

Hamilton chest of drawers - not quite as good as the musical!

published

Hamilton 5 drawer chest of drawers. Unfortunately after 2hrs of putting this together the screws for the knobs are not long enough and don’t thread into the knob. Something so simple yet so frustrating. I can’t understand how this kind of miscalculation could slip through quality control. Now this is what the chest of drawers I built for my niece looks like. I know it’s not considered an expensive piece of furniture and it’s made in China unfortunately but this just highlights I suppose the frustrations of Australians have with this type of manufacture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurwood
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
really

reallysydney

  • 3 reviews
  • 4 likes

Store manager

published

I had the unfortunate trip to the Burwood store on the 23rd of July, and had a terrible confrontation with the store manager, rude and condescending. No customer service, I don't like being spoken to as he did "listen buddy" is no way to speak to a customer. I have emailed customer service, but I haven't received a reply, looks like customer service is not an important issue with this company. Anyway, give Burwood a miss people, I will be.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationburwood
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Shawn

ShawnSydney, NSW

Very friendly staff. Manager gave a good discount on bigger orders

published

Plenty of high quality products to choose from t a fraction of the price. Staff was very friendly and helpfull. Manager sourced products that were not available at store through other stores.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurwood
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shawn, thank you very much for choosing to shop with us and taking the time to share your experiences. We hope to serve you again in the future. Regards Angelina and the Fantastic team

nice range great customer service

published

great customer service and good product range
Good prices
decent quality products
Have purchased before and will do again

great customer service and good product range
Good prices
decent quality products
Have purchased before and will do again

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Paul, thanks so much for choosing to shop with us in Burwood! We are so glad to hear that you received such great customer service and that you will be back again. We look forward to seeing you soon! Regards Nick and the Fantastic Team.

Maria

MariaSydney, NSW

Great Service, Vish Burwood store Manager

published

Easy to navigate store, staff so friendly. Assembly of sofa so easy. Very happy. I wouldnt hesitate to recommend Fantastic Furniture Burwood at all. Staff very friendly & happy to assist.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurwood NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Maria, thanks so much for choosing to shop with us in Burwood! We are glad to hear that Vish left such a good impression, and we look forward to seeing you back again soon! Regards Nick and the Fantastic Team.

GULAM GHOUSE

GULAM GHOUSESydney, NSW

Excellent Service

published

The staff of the store are very helpful in deciding the product that I wanted to buy. The store was very well maintained. I initially went online to browse on their website; however, thought to visit a store and I was startled by service they'd provide. I'd rather buy furniture in store than online.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurwood NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Gulam, thank you for choosing to shop with us. We are so happy to hear that the Burwood store were so incredibly helpful, and we hope to see you back again soon! Regards Nick and the Fantastic Team.

Furniture Shops

Find out how Fantastic Furniture NSW, Burwood compares to other Furniture Shops

Know better, choose better.

Compare all
Raghu b.

Raghu b.Sydney, NSW

  • 2 reviews

Really Fantastic

published

Good designs, friendly staff and speedy delivery. I like the store for its collection of models and flexibility of payment methods. Staff are very friendly and they are ready to go above and beyond to feel you more than satisfied

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurwood NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Raghu, thanks so much for choosing to shop with us in Burwood. We are so glad to hear about the service received, and we look forward to serving you again next time! Regards Nick and the Fantastic Team.

Hendra

HendraSydney, NSW

  • 2 reviews

Good customer service

published

Very satisfied with the product ranges and price on the product. Easy to deal with the product warranty. Good customer service and delivery service. Over all thank you Fantastic Furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationBurwood NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Hendra, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Great service

published

Great service and reliable. Purchased items for new apartment. Budget friendly and helpful with placing the orders and arranging the delivery dates. Would definitely recommend the Burwood store and will purchase any future items if required.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurwood
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Andrea, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Jivani and the Fantastic team

Arjun

ArjunSydney, NSW

Awesome quality and worth for price that you spend

published

Easy to navigate to the store. Huge range of collections for the fabric for the product that you choose. Completely satisfied with the store and product. Easy to assemble furniture of our own.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCroydon
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Arjun, that is great to hear! We are glad that the Burwood team were able to provide such a positive experience and that the goods were easy to assemble. We hope to see you in store again in the future. Regards Nick and the Fantastic Team.

Furniture

published

Stylish affordable and fine quality furniture, highly recommended. Store layout easy to navigate. Furniture on display are easy to assemble. A good range to choose from. Excellent and helpful service

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurwood, NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ross S., thank you for choosing to shop with us in Burwood. We are thrilled to hear that you received such great service from our amazing team. We hope to serve you again in the future. Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

First home, new stuff to fill it!

published

Great experience, Great value, Friendly staff... I’m 100% happy with it all. Now the fun part of putting everything together and arranging it all in my new place. Thanks Fantastic Furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurwood, NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shannan Ben, That is wonderful to hear! It is great you are enjoying your new furniture in your new home! We appreciate your kind words and we hope to see you in the future. Kind regards Ryan and the Fantastic team

Furniture Shops

Find out how Fantastic Furniture NSW, Burwood compares to other Furniture Shops

Know better, choose better.

Compare all

Very happy with my purchase

published

Very happy with my purchase great products at a reasonable price..salesman was very helpful and knowledge on the products that I had purchased.was great products were available straight away for delivery..

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationBurwood
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi richard smith, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Deana C

Deana C

  • 3 reviews

Excellent service!!!!

published

We were greeted immediately upon entering the store by a lovely staff member. We bought 2 coffee tables and a side table and were very impressed by the quality. It was very easy to assemble and looks perfect in the rooms. Would definately buy from there again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBurwood NSW
See all answers

the bed is just what i wanted

published

it was easy everthing is set out brillant staff very helpfull quick delivery just what i needed in and out of shop in no time easy to park no hassels at all thankyou

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Stella

StellaSydney, NSW

Just what I wanted

published

I bought a bookshelf and love it. Putting it together was easy enough (would have help to have a second set of hands). Burwood staff were friendly and the sale was easy and straightforward . Pick up was just next door - super convenient and really quick. Bookshelf looks great!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic furniture burwood
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Stella, thank you for choosing to shop with us at Burwood! We are delighted to hear of your experience in store and hope you are enjoying your new furniture. Hope to see you in store again soon! Regards Angelina and the Fantastic team

Mohsen

MohsenSydney, NSW

Great Staff!

published

We have visited the store a few times.

The very first time we were there, they were almost closing but did not force us to leave soon or anything. Indeed, they waited after the business hours until we finished looking around.
We later, purchased a few items, changed a couple of items, and again purchased some other items in another go.
I have rarely seen any stuff this much friendly, helpful and professional. Hence, the next time we decide to purchase any other furniture, this store will be the very first place to consider.

Thank you, and all the best to all of you people there!

Customer Service
Product Quality
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Page 1 of 6
See all Fantastic Furniture reviews

Questions & Answers

Sorry, there are no questions about Fantastic Furniture NSW, Burwood but you can read 286 questions about Fantastic Furniture.

Get an answer from our members and Fantastic Furniture representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.