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Fantastic Furniture NSW, Burwood

Fantastic Furniture NSW, Burwood

4.5 from 118 reviews · View Statistics

Reviews

  • Return Claim MadeYes (0) · No (1)
  • Warranty Claim MadeYes (0) · No (1)
  • Customer Service
    1.0 (1)
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really
reallysydney
  • 3 reviews
  • 4 likes

Store manager

published

I had the unfortunate trip to the Burwood store on the 23rd of July, and had a terrible confrontation with the store manager, rude and condescending. No customer service, I don't like being spoken to as he did "listen buddy" is no way to speak to a customer. I have emailed customer service, but I haven't received a reply, looks like customer service is not an important issue with this company. Anyway, give Burwood a miss people, I will be.

Customer Service
Incentivised ReviewNo
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Praveen
PraveenSydney, NSW

Country Queen bed - Slats in worse condition (possible termites affected), no quality checks

published

Country Queen bed ordered online delivered by Burwood store came with a worse surprise. Two of the bed Slats were missing wood portion in the corner/centre possibly affected by termites (from the look of it). I can't believe they are not being quality checked before delivery. Worse part is you give away the old bed to make room for the new one and finally you can't assemble the new one because of Slats problem.

Shop LocationNSW, Burwood
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Other Furniture Shops

 
 

0.0
(1,234)

Waiting for a lounge for 19+ weeks

published
Shop LocationNSW, Burwood
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Kevin
KevinSydney
  • 2 reviews
  • 6 likes

Horrendous Service and Follow Up

published
Shop LocationNSW, Burwood
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kevin, would it be possible to email me your details as we are very keen to look into and help as your purchase details should be on the system. My email address is reviews@fantasticfurniture.com.au Regards Brendan and the Fantastic team

Kevin
Kevin
Arvind
ArvindSydney

Very poor customer support

published
Shop LocationNSW, Burwood
4 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Arvind, would it be possible to email me your contact details so that we can look into asap with the store and our DC and confirm your delivery times? My email address is reviews@fantasticfurniture.com.au Regards Brendan and the Fantastic Team

Arvind
Arvind

Hi Brendan , Have sent across an email with the contact details

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Arvind, thanks so much, I just replied and have contacted the store and the DC. Regards Brendan and the Fantastic Team

Ripped Off

published
Shop LocationNSW, Burwood
4 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rit, would it be possible to email me your details so I can have this escalated and someone in contact with you asap? My email address is reviews@fantasticfurniture.com.au Regards Brendan and the Fantastic Team

Rit
Rit

Hi Brendan
This email address is not valid as I got failure email back
reviews@fanststicfurniture.com.au

Rit
Rit

Just resent emait again with photos

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Fantastic Furniture NSW, Burwood

Details

Compare all 84 Fantastic Furniture
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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