I had the unfortunate trip to the Burwood store on the 23rd of July, and had a terrible confrontation with the store manager, rude and condescending. No customer service, I don't like being spoken to as he did "listen buddy" is no way to speak to a customer. I have emailed customer service, but I haven't received a reply, looks like customer service is not an important issue with this company. Anyway, give Burwood a miss people, I will be.
- NSW, Burwood
Country Queen bed - Slats in worse condition (possible termites affected), no quality checks
Country Queen bed ordered online delivered by Burwood store came with a worse surprise. Two of the bed Slats were missing wood portion in the corner/centre possibly affected by termites (from the look of it). I can't believe they are not being quality checked before delivery. Worse part is you give away the old bed to make room for the new one and finally you can't assemble the new one because of Slats problem.
- NSW, Burwood
Waiting for a lounge for 19+ weeks
I’ve had a very unfortunate experience with Fantastic Furniture and now it’s turning into a joke. About 19 weeks ago I purchased a lounge which was late by 2 weeks. After waiting 8 weeks for a lounge I was very frustrated that it could not get up the stairs- the delivery men say it happens a lot. Probably a good idea for customer sales to mention to their customers before purchasing and waiting a lengthy period for a couch that commonly won’t get up unit stairs, etc. This isn’t my concern at the moment.
I decided to get a smaller lounge- t...he metro chaise and sofabed. At NO time was I told that there would be a longer wait because they had a large amount of orders for that lounge, I was actually told that they would write a note to speed up the making of the lounge because of my previous unfortunate experience. I call 6 weeks later to be told that there is a 9 week wait on that couch because of its popularity. 9 weeks go passed, not contacted. It is now over 12 weeks with a promise it would be delivered on the 20th of June (tomorrow).. cancel plans so I can make sure to let the delivery men in tomorrow. I hear nothing. I call today to confirm the delivery date because there is still not contact from Fantastic Furniture. The store at Burwood now say there is no delivery date and that it’s still in the making. - I feel so angry!!! A 12+ week wait for a sofa??? Which will now be how many weeks?! THIS IS A COMPLETE JOKE!!! - 19 weeks to acquire what I purchased from Fantastic.
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Horrendous Service and Follow Up
I bought a "Jake" 3 seater sofa bed from Fantastic Furniture just over 3 years ago. The seat cushions have become limp and don't hold the tension anymore. I visited the Burwood store to enquire if the product had any warranty. I was advised that no records are available for purchases over 3 years old and that I won't be covered under any warranty. Disgusted and outraged as I was, I still wanted to buy a new set of cushions because I had house guests visiting and staying with us in a couple of weeks from then.
I was told that I could leave an...enquiry and that the store clerk will call me in a couple of days after checking if the stock was available. Not having heard even after a week I called back and was told they haven't heard back from the warehouse yet and they will get in touch when the stock was available. It's been more than 2 months to the day, still no phone call and I'm still left with my limp and unusable cushions. Bad products, bad customer service and bad administration. Fantastic Furniture are quite the package deal when it comes to decisions one will REGRET. They are fantastic at low quality-high-cost furniture and at terrible customer service.
Very poor customer support
I am so mad at myself having not cared to read the reviews here before making a purchase at Fantastic Furniture . I ordered a home starter pack for $2000 from Burwood store couple of weeks ago . First of all the customer support person messed up with the list of items that comes along with the package . He showed me the list of items on display and said all 19 of it comes with the package . Only a week later when i went to make the final payment that i realized a tall boy and crockery table was not part of the deal. I blamed myself thinking I ...should have double checked and not have gone with just his word . Now comes my actual problem . They had promised me delivery of all the products on 28th but until now I haven't got a confirmation message , so I called them up and only to find out as of now they just have 1 of the 19 items and still need a week more .Best part ,the reason for the delay as per the person on the phone is " Furniture Industry works that way " . Going by all your comments now I scared as to when this one week actually arrive for them . I am moving into a new house and I don't have any furniture with me and my wife and 3 yr old kid are joining me this weekend . I am so scared what I am going to do with a kid at home and no furniture at all .
I bought Kendall modular chaise lounge approx. 3 years ago from Burwood store along with other furniture worth about $2500. I wouldn't recommend this lounge product. This is a kind of fake leather and its cushion got very Limp + soft within 3 month. About 6 months ago part of the lounge has started to split all over the seating area and peel on 2 of the lounges . Whole lounge looks very disgusting (like it has a disease) and is most embarrassing when visitors point out such a low quality lounge & think it is picked up off the street !
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|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas|
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