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- NSW, Burwood
THREE faulty lounges. That's it I'm done.
I got a Jazz three seater and it was wobbly. The middle leg was significantly shorter and didnt even touch the floor. So i emailed FF and the manager of Burwood store contacted me. After seeing the video of the lounge I sent they immediately offer a new one. I was impressed with their quick response and customer service.
It took about 2 weeks for the second lounge to arrive. It makes loud squeaky sound every time someone sit on it. So I sent a video in to ask if it would go away after a while, the CS said it seems like a structural...issue so they can send me another new one if I want to. After some issue with the delivery team the third lounge finally arrived this morning. We had trouble finding one of the leg holes. Had to cut off the fabric just to check if it's even there. At one point we gave up thinking we would just unscrew all other 4 so the lounge can sit flat on the floor while we sort this out with FF. But Omg, the screw of the middle leg got stuck in the lounge... Eventually the extremely frustrated us gave the no hole leg another final look, finally found the hole. It was at a location that there's no way the leg can be screwed on. We ended up taking the black plastic part off just so we can put the leg on. I dont think i can deal with a fourth disappointment again. And keep having to arrange for and expecting delivery is exhausting. One star is for CS [Name Removed]. One star is just for the fact that we manage to salvage the last one and it's not wobbly or squeaky.
I was not happy with the way I was treated/looked after by the warehouse staff. Really rude not friendly un-motivated. The staff inside the store were great. I also noticed a bad cigarette smell inside the store on entry which was pleasant. The layout inside store is all over the place could be better and improved for shopper experience.
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|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas|
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