Reviewer Photos & Videos
Bought a desk in store but it was not available when I went to collect from the loading dock.
I enquired about a Forbes Desk and was advised that there was one in store at Burwood. I proceeded with the purchase and also the very helpful cashier also called the Chullora store and helped me order a second desk as we needed two. Apparently, in the time it took to place the second order the desk at Burwood had been sold to someone else. When I went to the loading dock someone else was parked in there and the goods had been loaded into his vehicle. We then had to return to the store and advise them of the error. That meant a trip to yet ano...ther store, the Auburn Warehouse, which wasted more time and incurred a toll on the M4. Whilst the staff members were very helpful, it was very disappointing to have to run around all over town to collect the goods due to this error.
The reviewer stated that an incentive was offered for this review
- NSW, Burwood
Hamilton chest of drawers - not quite as good as the musical!
Hamilton 5 drawer chest of drawers. Unfortunately after 2hrs of putting this together the screws for the knobs are not long enough and don’t thread into the knob. Something so simple yet so frustrating. I can’t understand how this kind of miscalculation could slip through quality control. Now this is what the chest of drawers I built for my niece looks like. I know it’s not considered an expensive piece of furniture and it’s made in China unfortunately but this just highlights I suppose the frustrations of Australians have with this type of manufacture.
Ok customer service
We bought a furniture set (dining table, TV stand etc). Everything was delivered except the dining table. We have to call them when will it be delivered when in fact they should've called us that it wasn't available and the delivery time. Overall we got the delivery on their set date. Customer service could've been better.
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|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Miscellaneous and Sofas|
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