Fantastic or not?
The store is low in stock almost in everything. There are only two staff members in the entire store. Both at the cash register and if you want to ask a question you have to wait in line for 30 minutes. Than again, you will have to wait again if you have another question. We have spent 60 minutes in the store just on waiting.
Great service but poor quality of product
Purchased a bookcase and while construction I discovered a 20 mm strip that has no paint and the top and bottom was damaged and chipped. I was then informed that the product was not in stock and I will have to wait 2-3 weeks
The reviewer stated that an incentive was offered for this review
easy to walk around in store, totally hassle free staff, plenty of options for our 3 seater lounge at very good prices. will be back for sure, totally recommend to everyone...
Friendly and helpful
Looking for a new lounge, entered store and navigated easily through the store. Plenty of room to do my measuring. Kylie then helped me with the design, price and delivery.
Perfect Quality for a Perfect Price
I was extremely satisfied with the range and quality of the products available to choose from and the overwhelming helpfulness of the staff. It made for a truly Fantastic [Genso-Teki] shopping experience. Thank you!
Brand new bedrooms
Great range, knew what I wanted and they delivered, wonderful customer service, products were available, quality of products was very good, got their in house guy to assemble all furniture at home
Fantastic Furniture - Crappy Packaging
Dear Fantastic Furniture,
We recently purchased a nice cabinet for our bedroom. Looked good online, looked good in the shop and price was palatable. So far so good.
We unpacked the boxes at home and put the thing together - still looking good.
So what's the issue? One word: packaging. The amount of styrofoam and plastic used inside the cardboard box is outrageous. In this day and age with ocean cleanup efforts and attempts to recycle - there is simply no way you can claim ignorance on the topic of how devastating styrofoam is to the environm...ent. Can it be done differently and affordable you ask? Well - I can tell you that your friends at Ikea don't seem to have an issue with getting rid of unnecessary styrofoam. We recently bought a cupboard there that was twice the size in more than double the amount of flatpacks. Not a single piece of styro - all cardboard inserts.
Great service, friendly and efficient staff
Bought some home office furniture from Caringbah branch. Staff was friendly, helpful and knowledgeable, delivery guys arrived when they said they would and the furniture looks great in my spare room. A pleasant transaction.
Good service & staff was very friendly
Am happy with fantastic ,
Customer service & all was good
But I am not happy with delivery charge
Should be delivery was free
I buy lot of things from fantastic but I can’t get free delivery
Everything was fantastic
Our lounge purchase process was fantastic from start in showroom to delivery at house. We love our new fantastic venice lounge blue three and two seater. Everyone was fantastic. The product is fantastic. I feel fantastic sitting and reclining in my new lounge.
Flat pack experience
The setting we purchased was just what we wanted ,
it looks like an expensive setting but the price was great.
The flat pack table took a little longer to assemble than expected.
You will need two people with a bit of experience in that area plus have
a drill with a phillips head at hand. Check that all parts and fixings are
counted for, as we were missing a few screws and washers, plus one chair
was marked, which the store replaced the following work day.
Over all the product (table & chairs) looks great which has made my
darling wife very happy, so now i can go off and have a few beers and
know i will be welcomed home.
Fantastic furniture value for money.
I’ll be back...
Super friendly and patient staff. The store layout was easy to navigate and clear access to all product. Such a huge range to choose from it.
Fantastic Furniture makes it so affordable to have nice furniture. I can’t wait to set up the rest of my apartment
Good range and pleasant servce
It was easy to navigate my way around the store given that I had researched the range previously on the website.
The range was satisfactory and, since I have yet to receive the lounges, I can't comment on the quality other than to say that the floor models seemed quite good quality.
Perfect in every way!
Yes very easy to put together. All came together in no time. Fantastic Furniture store locations are very convenient they are everywhere!
Highly satisfying with product purchased.
From start to delivery, the customer service was amazing!
They made promises and delivered. fantastic service all round and delivered great goods. Would highly recommend for value for money.
Great customer service
The staff were very helpful and polite. Mattress is very comfortable and just as described. Will shop at fantastic furniture again
Get what you paid for I guess
The product was cheap. I had gone in store to inspect and at the time the product appeared good value. I was mainly just after a bed with drawers and it was the only option available. But after we started to assemble it we realised the instructions were counter-intuitive as well as the predrilled holes not being aligned properly. This led to much dissatisfaction and after hours of trying we had no choice but to give up as it was getting late in the night.
Cost effective and good quality
Products are great quality and the instore experience was efficient. I ordered my goods Saturday lunch time and picked them up Saturday afternoon.
Perfect book shelf very fashionable
The store was easy to navigate and all was available and the product was what I was looking for and the quality was fantastic
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