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Fantastic Furniture NSW, Castle Hill

Fantastic Furniture NSW, Castle Hill

4.5 from 112 reviews

Reviews

Review distribution

5 star
82
4 star
18
3 star
3
2 star
1
1 star
8

Cathy

CathySydney, NSW

Sofa not very solid built

published

We bought a 2x seater Jazz sofa in June 2019. It moves a little as children wriggle in it. It is a bit of worry to us. Sales staff is very helpful when I visited the store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill store.
See all answers

Friendly helpful service helped me complete our lounge room

published

We are happy with every aspect of shopping at Fantastic Furniture the prices and staff and the selection of products are amazing.Customer service is exceptional and nothing is to much trouble.

Store LocationCastle hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi carron26,Thanks very much for your feedback! We are so pleased to hear you received wonderful service and you are enjoying our product range. Kind regards Ryan and the Fantastic team

AidanBaby

AidanBabySydney, NSW

  • 3 reviews

Thank the delivery guys

published

The delivery guys from Castle Hills warehouse are fantastic. They went out of their way to help me. As a single mother with kids, it's impossible for me to move the heavy furniture around. They have been so helpful. I can't thank them enough. And the store staff are very friendly and helpful as well.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Yun Young J.

Yun Young J.Sydney, NSW

Good quality furniture & Fantastic price!! Also kind staff members!!!!

published

It was easy to find the store and I could see the details of product what I wanted.
They gave us fantastic information to make a decision.
Delivery was good too.
It was not that bad to assemble the furniture and now we enjoy a lot.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill , NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Yun Young J, thanks so much for sharing your in-store experience online! We are happy to hear our team members were friendly and helpful and we hope to see you again. Kind regards Ryan and the Fantastic team


yasmin

yasminSydney, NSW

Excellent service

published

Yes to all questions above.
Everything was good and to my satisfaction. I would recommend to my friends and family.
I am very happy with my purchase and will have a prompted delivery.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


Budget, value for money

published

Staff were friendly and pragmatic

We asked lots and lots of questions and staff were able to understand where we were coming from

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Polly K, thanks so much for choosing to shop with us in Castle Hill. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team


The entire process was a nightmare

published

Put the order through, a week later was advised order cant be processed. Only options to go in store or put it through online again.
Put in order, a week later they still dont know when it will arrive. 2 weeks later i called again and was told a lamp was out of stock so order was delayed. I had the item removed so that the rest could be delivered. Still no sign of order 2 days later, called and they said you didnt book in a delivery time (i was told I would get a call when it was ready)
Arranged a time for delivery next day, and look the lamp appears with the order.

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Vee Tee

Vee TeeTHE PONDS

good value for money

published

It was a very straight forward system.I have ordered online within one hour my product was ready to pick up and it took only 30 minutes to assemble.

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Vee Tee, thanks so much for shopping with us online and taking the time to share your experience! We hope to serve you again soon. Kind regards Ryan and the Fantastic team

Reasonable prices for good quality funniture

published

I was satisfied with the quality. We easily assembled the TV stand ourself, even though after assembling we decide to return back the product to get the colour we originally thought about, staff treated us very polite and refund the money back with aprompt manner. It was beyond my expectation. I am totally satisfied with customers service.

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rahile, thanks for choosing to shop with us. We're so glad to hear that the TV stand was easy to assemble, and that the Castle Hill store were polite. I'm sure we'll see you back in store in the near future. Regards Nick and the Fantastic team.

Bed frame slats are horrible

published

I bought a bed frame about 6months ago and the stupid plastic connectors kept smooshing so that they would not fit anymore. Then about 1month later the slats fell off then it KEPT HAPPENING about once a week. Now the slats fall of almost every day. I am sick and tired of fixing it every time. I dont do excessive movement on the bed I just use it to sleep. I dont jump on the bed they just fall when I am laying still trying to get to sleep.

I do NOT recommend buying from here.

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Nura

Nura

  • 2 reviews
  • Verified customer

It's fantastic

published

I found it easy to purchase and to pay by internet, whole online process was fine. I recommend at all.

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Great value for money

published

So easy, walked in, looked and then paid. Picked up and came home to assemble. Easy as! Great value for money

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Chop, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team


Just fantastically convenient!

published

Loved the people and the service! Super convenient in all ways! Very helpful staff and cvwry clean showroom. I loved the easy layout that flowed throught and made my purchase so much easier!

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rebekah wkah, thanks so much for choosing to shop with us in Castle Hill. That's great to hear and we appreciate you taking the time to let us know! We hope to see you again in store in the future. Regards Jessica and the Fantastic team


  • Verified customer

more than what I expected

published

After looking up the items online, I headed down the store to get the actual feel of the things and they turned out to be better than i expected. Good customer service as well both at the store and at the time of delivery.

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Hasano, thanks for choosing to shop with us. It's great to hear that the staff exceeded your expectations! Hopefully we will see you again at Castle Hill in the near future. Regards Nick and the Fantastic team.

Gune

GuneSydney

  • 13 reviews
  • 2 likes

Sofa Shield product

published

When we bought our sofa we were sold sofashield product with 6 year guarantee promises and were told anytime we could call for service. When we called after 2 years it was completely different story that was told to us when this service was sold by fantastic furniture.

Shop LocationNSW, Castle Hill
4 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Gune
Gune
Fantastic Furniture
Fantastic F.Fantastic Furniture
Evans

EvansNorthmead

  • Verified customer

The worst...

published
Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Phil Mc

Phil McSans Souci

  • Verified customer

Value for money

published

Sounds corny however I had a fantastic experience dealing with Fantastic, from dealing with staff in store to navigating products online. Getting my couch with afterpay has made my life that much easier.
Thank you Fantastic

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Phil Mc, thanks for choosing to shop with us. That's great to hear! We look forward to seeing you again soon. Regards Annie and the Fantastic team


Winning Staff

published

The staff in FF Castle Hill were wonderful. They approached me as soon as I began looking at couches. They were knowledgeable and sourced information online if they did not know the answer. I will happily visit the store again given how helpful the team were.

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rozzy, thanks for choosing to shop with us. We're delighted to hear you had a Fantastic in store experience with our team at Castle Hill. We look forward to seeing you back soon. Regards Annie and the Fantastic team


AshleyG

AshleyGCastle Hill

  • Verified customer

Quick and Easy Shopping

published

First Time buyer at Fantastic Furniture. Even though we only purchased a Timber Bed Frame, there were lots of options for half the price that others wanted. The quality of the frame is strong and for a flat pack, it had all the build pieces and instructions that were in English. To be able to pick up from a warehouse on Sunday was great. The warehouse staff were helpful with loading it into my ute.

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Cathy H

Cathy HSchofileds

  • Verified customer

Excellent Products

published

This is not our first purchase with Fantastic Furniture our first was a TV stand which we purchased online, our second was in store, an amazing lounge, our third, also in store, was a king size bed with a chest of drawers and side tables. This time was a queen size bed for our adult daughter and we couldn't be happier and she is happy with the bed. The delivery guys are always a pleasure to deal with. Great service, both instore and online.

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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