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Fantastic Furniture NSW, Castle Hill

Fantastic Furniture NSW, Castle Hill

4.5 from 120 reviews

Reviews

(89)
(18)
(3)
(1)
(9)
  • Product Quality
    4.2 (11)
  • Return Claim MadeYes (1) · No (10)
  • Warranty Claim MadeYes (1) · No (10)
  • Product Appearance As advertised (78%) · Not as advertised (22%)
  • Customer Service
    4.5 (11)


FrankH

FrankHSydney, NSW

  • 3 reviews

Very friendly and helpful staff. Easy pick up from warehouse across the road

published

I was keen to pick up a single bed found on their website while there was only 1 unit in stock. Called the store when I was 30 mins away and had the bed put aside. I then took my time to have a touch and feel of the display in store, making sure it is the right one for me.
Pick up from the warehouse is quite easy. It's located 300m from the store with massive parking spaces.
Assembling the bed only took me less than 1 hour.
Overall very good experience with Fantastic Furniture.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi FrankH, thank you so much for sharing your experience, we really appreciate it! Its great to hear our Castle Hill team were able to assist. We hope to serve you again in store in the future. Regards Ryan and the Fantastic team


Value for money

published

Easy to find the store all products were on display quality is very good with easy assembly.
Customer service was great very happy with purchase will recommend to friends and family.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle hill
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Nitish, thanks so much for choosing to shop with us. We are so glad to hear about the customer service received at our Castle Hill store. We look forward to seeing you back again in the future! Regards Nick and the Fantastic team.

Nice staff, good selection.

published

Store was clean and well maintained, team members helpful and not in your face, selection was good and there were quite a few examples of the same item in different fabric so it was easier to see how different fabrics affected the overall look of the furniture.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Wendy, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Sidarth S.

Sidarth S.Sydney, NSW

Easy Shopping Experience

published

We came into the Castle Hill store to look for a bed for our daughter and were pleasantly surprised at the range of products on offer. The customer service was also very good.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCastle Hill
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


Effortless and convenient

published

The layout of the store made shopping for our needs very easy. The staff were friendly and very helpful, and a great selection to choose from to suit every living space and budget.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCastle Hill
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


Aditi Kaushal

Aditi KaushalSydney, NSW

  • 2 reviews

Great buy

published

It was very easy to navigate to the store . Store has a limited space but each product is displayed well. Easy to find the product . We were looking for dining table with chairs, we like the dining table and offer to choose few chairs to go with it. Helping staff at work , put those chairs around dining table for us to look at the available combinations. They gave us time to make decisions.the product I bought looks nice and of good quality. Assembling instructions were perfect.Product came with all the tools required to assemble product. It took few hours to assemble. We assemble it ourselves.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Do not buy

published

Bought a faux leather lounge. It peeled. They replaced saying it would not happen again, guaranteed. Two years later, it did. They do not want to know about it. Their solution, we will recover it. What are we supposed to sit on in the meantime.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationCastle Hill NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Catherine

CatherineSydney, NSW

Exactly what I was looking for

published

The store was well laid out, clean and tidy. The item I bought was of excellent quality, size, design and I did not need to assemble the item I purchased.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Cathy

CathySydney, NSW

Sofa not very solid built

published

We bought a 2x seater Jazz sofa in June 2019. It moves a little as children wriggle in it. It is a bit of worry to us. Sales staff is very helpful when I visited the store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill store.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Friendly helpful service helped me complete our lounge room

published

We are happy with every aspect of shopping at Fantastic Furniture the prices and staff and the selection of products are amazing.Customer service is exceptional and nothing is to much trouble.

Store LocationCastle hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi carron26,Thanks very much for your feedback! We are so pleased to hear you received wonderful service and you are enjoying our product range. Kind regards Ryan and the Fantastic team


AidanBaby

AidanBabySydney, NSW

  • 3 reviews

Thank the delivery guys

published

The delivery guys from Castle Hills warehouse are fantastic. They went out of their way to help me. As a single mother with kids, it's impossible for me to move the heavy furniture around. They have been so helpful. I can't thank them enough. And the store staff are very friendly and helpful as well.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Yun Young J.

Yun Young J.Sydney, NSW

Good quality furniture & Fantastic price!! Also kind staff members!!!!

published

It was easy to find the store and I could see the details of product what I wanted.
They gave us fantastic information to make a decision.
Delivery was good too.
It was not that bad to assemble the furniture and now we enjoy a lot.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCastle Hill , NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Yun Young J, thanks so much for sharing your in-store experience online! We are happy to hear our team members were friendly and helpful and we hope to see you again. Kind regards Ryan and the Fantastic team


yasmin

yasminSydney, NSW

Excellent service

published

Yes to all questions above.
Everything was good and to my satisfaction. I would recommend to my friends and family.
I am very happy with my purchase and will have a prompted delivery.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review


Budget, value for money

published

Staff were friendly and pragmatic

We asked lots and lots of questions and staff were able to understand where we were coming from

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Polly K, thanks so much for choosing to shop with us in Castle Hill. That's great to hear! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

The entire process was a nightmare

published

Put the order through, a week later was advised order cant be processed. Only options to go in store or put it through online again.
Put in order, a week later they still dont know when it will arrive. 2 weeks later i called again and was told a lamp was out of stock so order was delayed. I had the item removed so that the rest could be delivered. Still no sign of order 2 days later, called and they said you didnt book in a delivery time (i was told I would get a call when it was ready)
Arranged a time for delivery next day, and look the lamp appears with the order.

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Vee Tee

Vee TeeTHE PONDS

good value for money

published

It was a very straight forward system.I have ordered online within one hour my product was ready to pick up and it took only 30 minutes to assemble.

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Vee Tee, thanks so much for shopping with us online and taking the time to share your experience! We hope to serve you again soon. Kind regards Ryan and the Fantastic team


Reasonable prices for good quality funniture

published

I was satisfied with the quality. We easily assembled the TV stand ourself, even though after assembling we decide to return back the product to get the colour we originally thought about, staff treated us very polite and refund the money back with aprompt manner. It was beyond my expectation. I am totally satisfied with customers service.

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rahile, thanks for choosing to shop with us. We're so glad to hear that the TV stand was easy to assemble, and that the Castle Hill store were polite. I'm sure we'll see you back in store in the near future. Regards Nick and the Fantastic team.


Bed frame slats are horrible

published

I bought a bed frame about 6months ago and the stupid plastic connectors kept smooshing so that they would not fit anymore. Then about 1month later the slats fell off then it KEPT HAPPENING about once a week. Now the slats fall of almost every day. I am sick and tired of fixing it every time. I dont do excessive movement on the bed I just use it to sleep. I dont jump on the bed they just fall when I am laying still trying to get to sleep.

I do NOT recommend buying from here.

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Nura

NuraSydney, NSW

  • 2 reviews
  • Verified customer

It's fantastic

published

I found it easy to purchase and to pay by internet, whole online process was fine. I recommend at all.

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Great value for money

published

So easy, walked in, looked and then paid. Picked up and came home to assemble. Easy as! Great value for money

Shop LocationNSW, Castle Hill
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Chop, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team


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