The staff in FF Castle Hill were wonderful. They approached me as soon as I began looking at couches. They were knowledgeable and sourced information online if they did not know the answer. I will happily visit the store again given how helpful the team were.
- Verified customer
Quick and Easy Shopping
First Time buyer at Fantastic Furniture. Even though we only purchased a Timber Bed Frame, there were lots of options for half the price that others wanted. The quality of the frame is strong and for a flat pack, it had all the build pieces and instructions that were in English. To be able to pick up from a warehouse on Sunday was great. The warehouse staff were helpful with loading it into my ute.
- Verified customer
This is not our first purchase with Fantastic Furniture our first was a TV stand which we purchased online, our second was in store, an amazing lounge, our third, also in store, was a king size bed with a chest of drawers and side tables. This time was a queen size bed for our adult daughter and we couldn't be happier and she is happy with the bed. The delivery guys are always a pleasure to deal with. Great service, both instore and online.
I found the store to be easy to get around.
I sat on pretty much all of the lounges and mattress until I found one that was perfect for me.
I brought a lot of bedroom furniture, So it took a while to assemble But is was pretty easy.
The delivery process was wonderful. I received a text message the night before giving me an approximate time for delivery. I also received a message the next morning letting me knoe they were only 30 minutes away.
So big thumbs up from me
Sleepheaven deluxe king mattress
We only came to see how the mattress felt and stuff cause there was none in stock close by to use and we were going to order it online till we asked if we could have the showroom one and the lady that was with use did just that for such a great price and it is hands down the best mattress ever I suffer from bad back pain and last night was the best night sleep ever I also have children in my bed as well and they move a lot they are horrible to sleep with and last night I didn’t get woken up to them moving for the first time in 4 years !!! It’s the best mattress ever gotten and so worth every cent I just want to sleep and lay in it 24/7 ! I would recommend it to anyone !
Overall a fantastic experience !!
Visited the Castle Hill store on Victoria Rd, we were greeted warmly by the staff and allowed adequate time to browse through the store and when we needed help, a very attentive lady staff member helped us out. She was very knowledgeable and gave us genuine and good advice. The prices were very competitive and the products are great quality too...of course, the range was massive to choose from.
Badly made product and poor customer service
Bought a bedhead and universal bedhead attachment two months ago. Production time was fine, however upon bringing the bedhead home, found that the measurements for putting the bedhead together were incorrect and the universal bedhead attachment doesn't fit on the bed. Shop assistant was nice when I told them the problem and assured pickup of the bedhead over a weekend to return to the warehouse and fix the problem (text message confirmation). Warehouse had no notes on pickup and has instead schedules a different time (only after I called them to work out why no one was communicating with me) - so I wasted almost a whole day at home waiting for a guaranteed pickup that never happened.
Excellent Service, Easy purchase
Looked around at several different furniture stores for a simple book case for elderly mother, nothing.
Walked straight into Fantastic at Castle Hill and found exactly what was needed straight away.
Purchased and picked up with ease.
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