Products are hit an miss, staff are great.
I’ve always been a fan of fantastic furniture we have spent thousands and thousands in this store and 90% of our homes furniture is from fantastic furniture.
We have the maxwell recliners and as a breastfeeding mother of two under two I highly recommend we live our coach. We purchased the the Kingston lounge room package with the extra large tv unit, coffee table, 2x side tables and dinning room table with chairs. Top of the range in fantastic furniture and we love them and they are well built and durable.
Recently we shopped around and dec...ided to return to fantastic furniture expecting their well built and durable quality and where sadly mistaken. We purchased the Como double bed for our daughter. We loved the look of it and loved the storage idea for toys but it is made from cheap and flimsy chip board. I was devastated while at 8 months pregnant assembling a ridiculously long and rubics cube like construction bed. It is sturdy but we are moving house in 2 weeks and I’m so scared to move the thing because it buckels under pressure and pulling or pushing it to move it results in parts of the frame breaking and the flimsy chip board snaps very easier. For an over thousand dollars purchase I’m very disappointed and will not return ever again. Waste of money. Extremely disappointed in the use of materials. We have purchased from the Sydney stores and Western Australia stores and find their customer service and delivery and staff like no other. They have a relaxed friendly inviting style that makes our family feel at home while shopping we aren’t afraid to let our children run around the shop and love the shopping experience their. Products are hit and miss
I found fantastic furniture extremely helpful with a difficult situation that involved me buying a lounge that didn’t fit through my door! A really nice sale’s guy (Josh) was really understanding and refunded us the cost. Am definitely buying me next (appropriately sized) lounge from Fantastic Furniture!
Can,t wait to relax in my new recliner
We were approached by Lily who showed us alternatives and explained which other places we could veiw what we were looking for. When we returned Lily greeted us and was extremely helpful. I was happy to make the purchase and look forward to the delivery of my new chair when it is in stock in July.. It would have been better had it been in sstock. Reclining chair
- Verified customer
OnLine Order Service is Terrible
Did online purchase on 8/5, back order items still not available till now, called and emailed but no Fantastic Furniture Rep ever call back. Terrible experience. Called today and asked for refund. Sales Rep wasn't even care. Being fair, furnitures received are good for money.
Thank you for taking your customer feedback on board
I raised a concern with Freedom Furniture some time back that their store has a website but did not accept online payment for purchases. They have taken this feedback on board and they now accept online payment for their products and delivery arrangements,
Thank you for improving the shopping experience for your customers. Great products and great shopping experience. One up on the other competitors who still require payment in store.
Well done from Shazz.
Furniture buying made easy
Recently purchased the Queen size Bondi Bed, frame... needed to move old bed on... we knew roughly what we wanted, saw it online, easy to order, pay for and we collected within an hour of purchase.... flat packed, fitted in car, easy to assemble !!! Happy !!!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.