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Fantastic Furniture NSW, Prospect

Fantastic Furniture NSW, Prospect

4.7 from 182 reviews

Reviews

(138)
(36)
(3)
(2)
(3)
  • Product Quality
    4.5 (19)
  • Return Claim MadeYes (2) · No (18)
  • Warranty Claim MadeYes (1) · No (19)
  • Product Appearance As advertised (88%) · Not as advertised (13%)
  • Customer Service
    4.8 (20)


Great Range

published

Great layout and very easy to walk through displayed furniture. We were looking for a lounge suite and found a decent amount of designs to choose from. The store was busy on our day of shopping and there were limited staff working but they were apologetic about the lack of staff and still very helpful through this demanding time.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationProspect NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thanks so much for choosing to shop with us at our Prospect store. We are so glad to hear that the staff were able to assist you even when so busy, and we hope to see you back again in the near future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review


A chair.

published

Went to the store in prospect looking for a chair was approached straight away by a lovely young lady showed us a few options and found the one we wanted got it home put it together in 5 minutes and the price was right very impressed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sue, thank you for deciding to shop with us. It is great to hear that the Prospect team were able to provide you with a suitable chair, and we hope to see you in store again in the future. Regards Nick and the Fantastic team.

The reviewer stated that an incentive was offered for this review

Kristy W.

Kristy W.Sydney, NSW

Great customer service

published

* Great customer service by Kylie and Allison
* Very knowledgeable
* Easy to understand all terms and conditions
* We would shop here again for sure
* great designs and colours
* great experience overall

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationProspect NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kristy, thanks so much for choosing to shop with us in Prospect! It is great to hear about the service received and your overall experience. We hope to see you back again in the near future. Regards Nick and the Fantastic team.

Nav

Nav

  • 2 reviews

A store for everyone .

published

Very reasonable prices, prompt delivery and good quality furniture.Its much better than other expensive furniture stores where you can buy things within your budget .This is a store for everyone.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Nav, thank you for deciding to shop with us! We are so glad to hear about this experience with our Prospect store, and we hope to see you back again in the future. Regards Nick and the Fantastic team.


Aleta

AletaSydney, NSW

Amazing customer service so friendly and helpful

published

Everything set out in groups easy to locate. Customer service amazing. Products are great. Would recommend family and friends to go to this store. Best experience Ive ever had thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Aleta, thanks so much for shopping with us! It is wonderful to hear you received great service in-store and we appreciate you recommending us! We look forward to seeing you again soon. Kind regards Ryan and the Fantastic team


Jasace

JasaceSydney, NSW

Happy

published

Staff were very helpful once I got there attention.Layout of the store was good and I was happy with product quality for the money that was purchased for.Pick up close by and was quick and friendly

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jasace, thanks so much for shopping with us in Prospect! It is great to hear that the staff were so helpful and that you are happy with the product. We hope to see you back again in the near future. Regards Nick and the Fantastic team.


Disappointed with product quality

published

I have had no problem with the prospect shop, staff were friendly and cooperative. Delivery was good. But with product quality, absolutely disappointing. In one week after assembly, my bedside table and my son's bed fell apart. Our old furniture was much durable and I regret replacing it with these products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationProspect
See all answers
4 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Mariam M.
Mariam M.

Hi Nick,
I have sent an email with pictures of the problematic pieces. My son had a very rough night because we could not fix his bed. I need those replaced urgently. Is there anyone else I can contact. Regards, Mariam.

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mariam, thank you for sending that through. I can see that the Prospect team have tried to make contact with you, and will continue to try until they reach you and resolve the issue. Kind regards Nick and the Fantastic team.


I love my new mat

published

Very satisfied with the product I got. Just wasn't clear on the price as there was no price on the mat I brought.the staff were very nice and let held my mat for me to pick up the next day

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Natalie, thanks so much for choosing to shop with us. We are so glad to hear that you like your new mat, and we hope to see you back again in the near future! Regards Nick and the Fantastic team.

Jonathan

JonathanSydney, NSW

Amazing experience

published

Store is big and easy to locate, varieties of furniture, affordable prices, comfort and great design, products are easy to assemble, friendly staffs, highly recommended, absolutely love it. Will visit again.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jonathan, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Sydney-AF

Sydney-AFSydney, NSW

  • 6 reviews

Friendly staff & Stocked

published

Staff were friendly, helpful and products i purchased were in stock which made taking them home easy. The warehouse for pick up is really close too. It made it easy to buy, pick up and get home!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sydney-AF, thank you very much for choosing to shop with us in Prospect and taking the time to share your experiences. We hope to serve you again in the future. Regards Ryan and the Fantastic team

Sydney-AF
Sydney-AF

Thanks Team! See you in the near future!


Great staff, great price

published

Easy to find what you are looking for. Can’t beat the price. Great staff. They were very helpful. We knew what we wanted and we had the item within 25 minutes of walking into store

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Jack

JackSydney, NSW

lets advertise with good customer service

published

GPS took us to the store. Quality likeable product and was easy to assemble 'cos of instructions. Had visitors that night and advised them that this product was bought today, They liked it and will pay a visit to your store.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jack, we are glad to hear your GPS brought you to our store! It is great to hear you found our products easy to assemble and we look forward to your next visit. Kind regards Ryan and the Fantastic team


Purnendu

PurnenduSydney, NSW

Perfect furniture withe affordable cost

published

Prospect store was good to navigate then Auburn store.
Products are amazing. Bed frames should be replaced with new better back support way.
Good quality
Assembly is alright but time consuming depending on the type of items. Store should offer affordable man power to assemble but not very expensive.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Leo Lie

Leo LieSydney, NSW

  • Verified customer

Great Experience - Friendly staff and good showroom

published

The staff is really friendly and helps a lot when I was looking for furniture for my first rental unit. The showroom also shows different varieties of products. Great experience !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect, NSW
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Happy Blondie

Happy BlondieSydney, NSW

Living package...great value for money

published

Great customer service...Suzie was so friendly & helpful.... I love my new furniture... it looks fantastic, fantastic price, fantastic style, fantastic customer service & fantastic to assemble...overall a fantastic experience!!! I will definitely be back!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Happy Blondie, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store with Suzie. We hope to serve you again in the future! Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Marcia V.

Marcia V.

  • 2 reviews

Bad Service

published

I went into the store and purchased two rugs, a bookshelf and a few other small items. I was told in the store that the 1 rug was not Available in that store but they will get one from another store and send everything out. It’s now 2 weeks later and I still have not received my shipment and no one bothered to call me and update me. I had to request a call which didn’t come and then call again, only then did I get advised that I have to wait another week. Had I known I would have to wait 3 weeks I would have not taken the rug. For such an inconvenience you would think they would send the other stuff and give me a free delivery of the rug or ask me to pay separately for a 2nd delivery. So ridiculous!

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

chav

chavAU

  • 6 reviews

So affordable. I don't have to puck up the stocks on my own.

published

All I did was to go over the showroom and choose and point to the staff then it was packed and delivered to me the next day. The experience was easier than shopping on line.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationProspect
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Chav, thanks for choosing to shop at our Prospect store! It is amazing to hear that it was such a quick and easy process, and I am sure we will see you in store again! Regards Nick and the Fantastic team.


Memo

MemoSydney, NSW

Perfect place with one spot to design your home

published

Good quality products, easy to navigate in store helpfull and freindly staff there is a little problem with packaging but overall perfect place to shop around for you furniture needs

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Memo, thanks so much for shopping with us in store and sharing your feedback, we hope to see you again. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review


Doug

DougSydney, NSW

Great selection. Everything sorted in one visit

published

Great customer service with helpful and friendly staff. Great value products and assembly was no problem - no damages, nothing missing. Fantastic Furniture is a regular 1st stop for all of our family furniture needs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Doug, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team


Abhijit

AbhijitSydney, NSW

FANTASTIC...!!!

published

The Prospect store was easy to navigate with ample room to move through the variety of products with lots of options available in terms of size, colour etc...!!!
I have been purchasing products fro Fantastic Furniture (Auburn & Prospect Stores) from almost a decade now and I am totally satisfied with the quality, packaging, assembly instructionsand price of the products bought so far...!!!
God Bless...!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationProspect.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Abhijit,Thanks so much for continuing to shop with us and taking the time to share your feedback about our stores and product range! We hope to see you again soon. Kind regards Ryan and the Fantastic team


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