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Fantastic Furniture Online store

Fantastic Furniture Online store

4.4 from 1,741 reviews · View Statistics

Reviews

3.7

43 reviews
5
(25)
4
(2)
3
(4)
2
(1)
1
(11)
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Reviewer Photos & Videos

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Snapped bed frame

published

Purchased a bedframe amd mattress just over 3 hears ago. Bed frame completely snapped along one length of the bed. Not usual place to wear and tear. Contacted company to ask about replacement and told just out of warranty by a month. Then asked for a repair of frame and said do not do that. All that was offered was a new bed at cost price. Big deal! Don’t buy bed frames from this company if you want them to last.

Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Pinky

PinkySydney

  • 13 reviews
  • 8 likes

Disgusting Service. Waiting 6 weeks for a repair and no contact

published

I have now been waiting 6 weeks for a repair on a couch cushion. No one responds to our emails, no one answers Customer Care after being on hold for hours, there is zero communication and no repaired cushion. Do not shop from here. They take your money, deliver damaged goods and 6 weeks later no repair and no communication.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
9 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Pinky
Pinky
Fantastic Furniture
Fantastic F.Fantastic Furniture
Thomas

ThomasGreater Melbourne (Inner), VIC

Delivery was safe and quick

published

The store was great, they phoned ahead, sent and email and the driver called when he was 15mins out. The driver was safe, respectful and careful with the goods. Very happy with the purchase and delivery process.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
3 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Thomas, thanks so much for choosing to shop with us. It is great to hear about the service received by the driver, and we hope to serve you again in the future! Kind regards, Nick and the FF Team.

Thomas
Thomas

No problems - it would be great if the warrant issue would get resolved as fast. I have a very nice set of unusable drawers at the moment

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Thomas, would it be possible to email me your details as I'm very keen to have the team look into this and help you asap. My email address is reviews@fantasticfurniture.com.au Regards, Nida and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

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Dean F.

Dean F.Darwin, NT

  • 2 reviews

Damaged item not replaced

published

Sent a damaged item and has not replaced it yet. Damaged item not replaced yet not cool very disapointed i want a replacement please you guys should just make it easy for replacement

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Effecient

published

Very reliable shop for home items. I am a big Fantastic Furniture fan, all the time I watch out for the new items or on sale for reference. Thank you

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Don, thanks so much for continuing to support us, we really appreciate it. We look forward to serving you again soon! Kind regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

Margaret

MargaretNorth-West & West coast, TAS

  • 2 reviews
  • 1 like

Shocking Service

published

Bought 6 dining chairs end June 2020. Got email to advise when they would be available 20 th July. Rang store to be advised they were not there. Did this weekly and was eventually told o n Sept 10th that 5 were available . Didnt know where remaining chair was. Still going on and noone wants to address or fix issue.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Rosario

RosarioSouth East Queensland, QLD

perfect

published

Great prices especially when you have children who will destroy them over time!!! Great range of colors.Very quick and easy would have been better if it gets delivered quicker but other than that it was a very Fantastic order will definitely have to order here again

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rosario, thank you so much for choosing to shop with us. We are glad to hear that you will be shopping with us again, and we look forward to seeing you back again soon! Regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

wayne

waynePerth, WA

love it

published

i love it very much and i love hopping there x x x good for all a a a. good bye love it and i would like to bye everything

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Wayne, thank you for choosing to shop with us. We hope to serve you again in the near future! Regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

Bad experience

published

Unsatisfied customer
I have no faith in your online products. . never ever will try this again. I do t want to comment anymore
It’s a faulty product n it’s not cheap to butcher online. Your should not do this to customers

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

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Dawn

DawnMurray Region, NSW

A few clicks and it’s yours

published

I knew what I was looking for, I always check fantastic furniture first because they have good prices and speedy delivery. I wasn’t disappointed, good quality, service and price for me

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Dawn, thank you very much for shopping with us. It is great to hear that you receive good quality and service, and we hope to see you back again soon! Regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

Rue

RueSydney Surrounds, NSW

Faulty draw on dresser

published

Bought a 3 piece Verona set and everything else was fine except the top left drawer of the dresser is faulty and does not align. From my analysis they sent the incorrect draw as the top faulty one is identical to the 2 bottom drawers. Hoping to get a replacement.

Contacted them was told someone will be in contact with me for a an exchange and it’s been over three now and still nothing

Product Quality
Warranty Claim MadeYes
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rue, I can see that our Tuggerah team have tried to call yesterday. I will follow up with them though to ensure you are successfully contacted about this issue. Kind regards, Nick and the FF Team.

Kickdot

KickdotPerth, WA

  • 4 reviews
  • 3 likes

No relationship between online store and Fantastic Furniture Stores

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Tia S.

Tia S.South East Queensland, QLD

  • 2 reviews

Great

published

My first time purchasing online and the experience was super easy and soo much faster than I expected! Will definitely do it again rather than any other websites that are soo much harder to navigate thru!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Tia, thanks so much for choosing to shop with us. It is great to hear that you had such a positive experience, and we hope to serve you again soon! Regards, Nick and the FF Team.

The reviewer stated that an incentive was offered for this review

This is perfect

published

I’m very satisfied with the products and would like to recommend to everyone
Thanks for a good service and the quality is the best, the assemble was so easy and didn’t take long to put together.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Natasha O., thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range! We hope to see you back soon! Regards Ryan and the Fantastic Team

The reviewer stated that an incentive was offered for this review

Goma kumari

Goma kumariSydney, NSW

I am so satisfied with my purchase . It’s beyond my expectations. Will be shopping further in future .

published

I choose online shopping and I am not sure it will turn out well or not but that is so good . I am so happy with the furniture. Thank you fantastic furniture

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Goma, thanks so much for choosing to shop with us. We are so glad to hear about this experience, and we hope to serve you again soon! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

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Mandy

MandySouth East Queensland, QLD

  • 2 reviews

perfect

published

very satisfied will be shopping there in the future great prices & very friendly i have purchased a dining table & chairs & a desk, also im going to buy a lounge in the future

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mandy, that's so great to hear! Thank you very much for shopping with us and taking the time to share your experience. We look forward to seeing you back when you purchase your lounge! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Rennie

RennieTasmania

Happy quick servicd.

published

website was easy to browse. Was a easy process for pick up before the 60 minutes. Once assembled we were very happy with our furniture definitely would go back to shop online again.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rennie, It is great to hear you found our website easy to navigate and your furniture was easy to assemble! We look forward to assisting you again. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Amanda Nelson

Amanda NelsonSydney, NSW

  • 2 reviews

Great prices

published

Every one was helpful and the prices was great I would go back there for more furniture the guy that helped me was really great I wish that I did not have to wait so long for my lounge

Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Amanda, thank you very much for choosing to shop with us. We are glad to hear that the staff were helpful and that we will be seeing you back again in the future! Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review

Dell75

Dell75Sydney, NSW

Carlotta sofa

published

Purchased this about 6 weeks ago and the lounge is quite comfortable but it squeaks, every time you move an inch it squeaks getting it replaced hope the new one doesn’t do the same thing

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there, thank you for choosing to shop with us. I am sorry that your Carlotta sofa squeaks so often, but it is good to hear that you are receiving a replacement! Regards Nick and the Fantastic Team.

Aries T.

Aries T.Canberra 2600, ACT

Poor Quality & Poor Customer Service

published

We ordered a bed online; no pick up option but charged for delivery anyway. Product arrived defective. Waiting over a week for reparations and not given any ETA on arrival of goods and again, no option to pick up to avoid delivery delays. Sleeping on lounges because we don’t have a bed having dismantled the previous one. The whole house is sleep deprived as toddler goes searching the house for us and none of us are getting any sleep. Angry doesn’t begin to cover it.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Questions & Answers

Gail

Gailasked

Online store

Why can't you just state that all your furniture is in Melbourne so we know if we need it in a hurry not to order from you, I mean for goodness sakes you can't keep a room divider in the back of the store and 3-15 days delivery really sad.Not buying from you again

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Gail, not all of our furniture is from Melbourne, and you are quoted for your order based on your location and the availability of the stock. For your order, I believe you have ordered an Online Only room divider and it is coming from Melbourne. You will have been quoted accurately at 3-15 business days as we do not stock Online Only products in our stores. Kind regards, Nick and the FF Team.

Carmel

Carmelasked

Online store

I would like to order the Havana TV unit the large size to be delivered in Caroline springs. How much and how long will it take. Thanks kindly

No answers
Tracy C.

Tracy C.asked

Online store

I am going to purchase a Montreal single pantry for $119 can you please let me know why the postage is also $119

1 answer
Jess
Jess

I have no idea I found the postage/delivery to be quite expensive so I did click and collect in store however I do live semirural

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