??!
1 photo
Fantastic Furniture Physical store

Fantastic Furniture Physical store

ACT, Fyshwick, NSW, NT, Darwin, QLD, SA and 3 more
4.6 from 8,740 reviews

Fantastic value for money

Vey friendly happy to help people with what ever you needed Iwill be going back I like it because you can mix and match furniture and the fabric and colours

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNowra

Fantastic Service

Great service staff and product knowledge including availability, delivery. Great liaison with another store for delivery to my new home. Prefer not to have to assemble furniture, but I guess this cuts costs.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPenrith
1 comment
Hi Karen, thanks so much for shopping with us in Penrith. We are thrilled to hear that the team were so knowledgeable and able to provide such a great service. We hope to see you back again in the future. Regards Nick and the Fantastic team.

Great start at our new house

We went browsing few shops to furnish our new house, and were delighted to have a one stop shop in Fantastic furniture Dandenong for our living amd dining rooms; great deal, comfortable delivery and easy assembly!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFantastic Furniture in Dandenong
1 comment
Hi Robert, thank you so much for choosing to shop with us! We are so glad to hear that you were able to furnish your new house with our furniture. We look forward to seeing you back again in the future, should you need anything else! Regards Nick and the Fantastic team.

Great team with excellent service

The store is a tight fit but that was because there was plenty of different product to view. The team were friendly and helpful. The furniture arrived when we were advised , it was well packaged and putting it together was great with easy to follow instructions.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPort Macquarie NSW

Great value for money. Extremely helpful staff

Very easy to navigate the store many items are on display. Great quality products and good value for money. I will definitely be shopping there in the near future. Staff were amazing

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong

Friendly and Knowledgeable about products

I went in a few days before and I felt that I was ignored, but I returned and had a lovely lady serve me and she was awesome. I was happy with her friendliness and knowledge of the products I was interested in.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Great product - looks perfect in my loungeroom

Easy to find what I wanted and it was just right to match what I already had.
The quality is great & it was so easy to put together all by myself

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWagga Wagga NSW

Great service

Very happy with quality and reliability if purchases. Extremely happy with staff in pick up who were caring and courteous and went above and beyond when assisting with loading goods

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMunno Para
1 comment
Hi Lorraine, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Brilliant value for Stylish Quality Products

The store was logically laid out and the range of products suited all my needs, which were perfect in design, size and functionality. Especially given my new property had inadequate storage cupboards, zero wardrobe drawers and bathroom cabinets. Fantastic Furniture’s quality and designs are practical and stylish. The service I received was outstanding as was the follow up with regard to delivery. My only negative was related to the delivery guys who smashed an item on the stairs and failed to register what they’d done, let alone apologise. They just wanted to dump and run without placing the heavy Queen size base with end drawer at the end of the bed. They really let down what was otherwise a terrific experience from every phase from browsing, assistance with my selections and in processing multiple orders.Special thanks for the exemplary customer service delivery from Asia. She is a great asset to your brand.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRockingham
1 comment
Hi Shubby, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores. I am very sorry to hear what happened with the delivery, please send us an email to reviews@fantasticfurniture.com.au with your sales order number and contact details along with a photo of the damage so we can assist. Kind Regards Ryan and the Fantastic team

Great customer service

The store was very well set out and the staff member had a great deal of product knowledge. The staff member was friendly and knew the products. I would return to this store for the great customer service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMandurah
1 comment
Hi Sally Versaci, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

Good value.

Satisfied with the quality of most of the items especially the Memphis low line entertainment unit which is of high quality and very well designed. My husband was very impressed even though the assembly was quite challenging.
Was happy with the service . We were a bit apprehensive about needing to assemble the couch but after the demonstration , we realised that it was easy and we could do it .

After reading so many negative reviews, I was a bit worried, had never bought anything from FF but it turned out to be a good outcome offering good value for money and we are happy with our purchases. We had everything delivered within a week. Thank you .

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNewcastle
1 comment
Hi Siew Yoong T., thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Nice chairs

Capalaba store is well laid out. Although there wasn’t many staff around to help I was able to get what I wanted and not have to wait around. The dining chairs are great and easy to put up would love to buy more one day

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba
1 comment
Hi Rachel, thank toy for shopping with us and taking the time to share your experience, we hope to see you again soon. Kind regards Ryan and the Fantastic team

Perfect in every way

Easy access great layout great staff staff happy to help in every way nothing is a problem for them. Very polite. Saved me time. Showed me all my options. Pefect.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGriffith nsw
1 comment
Hi Donna, It is wonderful to hear our team in-store were friendly and helpful! We look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

Great experience!

So happy with my purchase, from looking online to going in store and assembling my package!
Great quality for an amazing price!
I was in a rush, and the staff made sure I had enough time to make my purchase and pick it up!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChullora
1 comment
Hi Amira, that's wonderful to hear! Thank you so much for choosing us and sharing your experience! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Cheerful staff

Very easy to navigate within this store.. i was satisfied with the range of products available :)
Very easy to assemble furniture
Friendly staff to assist with all of our questions!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationWarrawong
1 comment
Hi Lisa, thanks very much for taking the time to share your experience with us! It is wonderful to hear our team were friendly and helpful and we look forward to your next visit. Kind regards Ryan and the Fantastic team

The style,colour,size of our new hall table are just exactly right for our home

We were happy to brouse and sit on the lounges and look at the different range of furniture styles. Staff member Jake spoke to us and offered help. When we were ready to decide it was easy to talk to Jake and he was very friendly and helpful. The store was easy to move around for us being that my partner is blind it was a great help to be able to go from one area to another. I found the style of lounge ,hall and dinning pieces that I wanted and the price was within our budget. The quality of the furniture is great and the whole shopping experience did not feel pushed or rushed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaree
1 comment
Hi Marilyn, thank you for shopping with us and taking the time to tell us about your experience. We really appreciate it! It is wonderful to hear that you were happy with Jakes service in-store! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Great store.

Great store, look for Anne. She is great, not too pushy tells you to take your time and helps you make up your mind. I was after the Waverley table with Nicki chairs, but couldn't make up my mind on the chair colour. She let me know you can exchange the chairs if the colour didn't work with my house.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
1 comment
Hi Lauren, thank you for sharing your kind words about Anne at our Moorabbin store! It is always wonderful to hear when our team is friendly and helpful, we look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

Product assembly very easy to do and instructions very clear

Great value for money. Large variety of modern, contemporary & stylish furniture. I've been a fantastic furniture customer for many years and will continue being for lots more. The price is right.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMaribyrnong and thomastown
1 comment
Hi Steph, thank you very much for sharing your feedback on our range! It is wonderful to hear you have continued to shop with us and we look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

Very poor customer service at Mitchell Park, SA !!!

The shop was pretty quite being a Monday when I arrived with my son, 2 out of the 3 sales assistants were behind the counter attending to customers so then I went to ask a young assistant as to where the Reed single door pantry was, she pointed to me that it was at the far back corner of the shop. I found what I was looking for but it doesn't tell me the available colour in the range, etc. I needed to approach this particular sales assistant at least 2x to ask more questions about the product, she definitely didn't have any customer to attend to while we were there. I guess what I am trying to say is that TRY to show that you're interested to be of HELP to your customers from the moment they step in your shop. If someone did ask for a certain product (furniture) it would be good if you can walk them to where the furniture is rather than just point to them the location. It would even be ideal if you start a conversation about the product or even suggest other range rather than staying behind the counter trying to look busy. It was a very disappointing visit to this particular store and definitely wouldn't be coming back again. Am sure there are people like me who values a great customer service over the product that is on offer. Training & re-training staff for excellent customer satisfaction is to be considered in this competitive market to stay in business... just a friendly reminder guys.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMitchell Park, Adelaide SA
1 comment
Hi Maricel, I am very sorry to hear about the experience you have had during your recent visit to our Marion store and sincerely apologise as this certainly doesn't sound like the level of service we hope for anyone visiting our stores to receive. We will be sure to address this with our management team directly as we strive to provide the best service possible to ensure your satisfaction. Thank you for taking the time to share this with us, if there is anything we can assist with please get in touch with us via reviews@fantasticfurniture.com.au. Kind regards Ryan and the Fantastic team

Disappointing

I bought a desk and assembled it with a family member. The whole process was difficult and annoying to put together. When it was finally done, the bolts inside the desk broke after three days. I had to take the desk back to the store and exchange it for a new one. When I went to check out at the register, I was left waiting for a staff member for 15 minutes. That was fine because I knew they were busy (it was around lunch time as well) but none of the staff even acknowledged me standing there, despite the fact that they would walk over with other customers. A simple hello would have sufficed, and I would have been more than happy to wait. Overall I wouldn’t recommend. You get what you pay for unfortunately.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationWarrawong
1 comment
Hi eee, I am very sorry to hear about the experience you have had with us to date and sincerely apologise for the inconvenience caused. If you are still having difficulty with your desk, please send me an email to reviews@fantasticfurniture.com.au with your sales order number and contact details so we can assist. Kind regards Ryan and the Fantastic team

Page 1 of 437

See all Fantastic Furniture reviews

Questions & Answers

do you have sofa beds
1 answer
Hi Shirley Jenny B,! We have a great range of sofa beds you can view here - https://www.fantasticfurniture.com.au/Categories/Sofas-%26-Armchairs/Sofa-Beds-%26-Futons/c/Sofa%20Beds%20%26%20Futons Kind regards Ryan and the Fantastic team

Hi what do I do if a piece of my furniture (Como Tallboy) is lacking one of the holes shown in the diagram so there’s nowhere for the screw to go? Don’t want to drill it myself in case it’s in the wrong spot (also don’t own drill)
1 answer
Hi Bridget W. I am very sorry to hear about your Como Tall Boy. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. Would it be possible to email me your purchase and contact details? My email address is reviews@fantasticfurniture.com.au Regards Angelina and the Fantastic team

Hi there, I purchased Bravo Queen Bed (queen size) just 2 and half year ago, last night I found central part (steel bar) broken up, just woundering can I just order the broken part from local store?
1 answer
Hi Fei, I am so sorry to hear about your Bravo Queen bed. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. Would it be possible to email me your purchase and contact details? My email address is reviews@fantasticfurniture.com.au Regards Angelina and the Fantastic team

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.