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Fantastic Furniture Physical store
4.6 from 10,380 reviews · View Statistics

Reviews

  • Product Quality
    4.4 (1,998)
  • Return Claim MadeYes (133) · No (1,950)
  • Warranty Claim MadeYes (117) · No (1,957)
  • Product Appearance As advertised (1,570) · Not as advertised (205)
  • Customer Service
    4.4 (2,061)
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Lovely mirror, would suit any decor

published

Extremely easy especially with the very helpful staff person He was so patient and when I changed my mind over the one I had come to see , suggested an excellent alternative

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gaviboy64

gaviboy64Hunter Region, NSW

  • 2 reviews

Love this lounge

published

Great store, very helpful staff, Andrew explained how to put together, Great lounges ,very comfortable and easy to put together, delivery guys were on time and helpful

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Christopher

ChristopherGreater Melbourne (Inner), VIC

Really friendly staff and good quality products.

published

Overall very satisfied. It was easy to navigate through the store and assemble the furniture. Would recommend to anyone looking for furniture.

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Product AppearanceAs advertised
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Sasitha

SasithaMelbourne

  • 2 reviews
  • 4 likes

Fantastic Service - Excellent Warrenty

published

Purchased a living room set and wanted to return couple of items as they were too big for the living room.
Sent an email to fantastic furniture and they came and picked it up.

Excellent experience from store to customer service.
Will def shop here again

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Bird

BirdIllawarra, NSW

  • 2 reviews
  • 1 like

Waiting for more than four months with faulty product on arrival and never been resolved

published

Had to called them several times and been ignore!
wrong part offered for temporary solution for two months

Hopefully it will be resolved soon

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Fantastic Furniture
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Shanebee D.

Shanebee D.Perth, WA

Order and pay in store the table and 2 bench chair we organise a delivery the 2 bench chair is missing!

published

Bought and paid in Osborne Park store a dinning set table and two bench chair as well we organise a delivery but we only received table. I ring the store and report that my bench chair is missing, then they advise me that the customer care will get in contact with me, I’ve waited and ring the following day twice to advise again about my 2 bench chair missing, until now I’m waiting that someone will call me from customer care and give me an update, and I hope we will receive our bench chair so we can use our dinning set. I’m so disappointed

Incentivised ReviewNo
1 comment
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Angie

AngieSouth East Queensland, QLD

Tall Boy

published

The store is easy to find. We know what tall boy we wanted as we already bought out daughter the whole Havana Bedroom set. The tall boy is good quality, a little overpriced but nice. The assembly is a pain but all in all a good product

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Angie, thanks so much for choosing to shop with us. We are glad that you like the Havana Tallboy, and we hope to serve you again soon! Kind regards, Nick and the FF Team.

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jensco

jensco

  • 5 reviews
  • 3 likes

“Ruby” two and three seater ,very well made and great value for money.

published

I love this style, the choice of fabric was fantastic and I was able to order the ottoman in matching fabric, great customer service from beginning to end 10/10

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2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jensco, thanks so much for choosing to shop with us. It is great to hear that you like this style and that you had such a positive overall experience. We hope to see you back again in the future for more! Kind regards, Nick and the FF Team.

jensco
jensco

A special mention for Angela ,who was extremely helpful.

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Mel

Mel

  • 2 reviews

Uplifted the feel of the whole room, elegant, and superbly comfortable!

published

Friendly and helpful staff who were available without being intrusive, lovely store layout that was easy to get around and pleasant to be in. Prompt service and delivery.

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mel, thank you so much for shopping with us and taking the time to share your thoughts. It is amazing to hear about our friendly and helpful staff, and we hope to serve you again in the near future! Kind regards, Nick and the FF Team.

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Jenny Reilly

Jenny ReillyPerth, WA

So many mistakes / zero customer service

published

Zero customer service wrong coloured lounge delivered no one answers ph anywhere they don’t care less! Took week plus to get correct lounge then they only delivered HALF of if! Unbelievable worst company ever never again !!

Customer Service
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jenny, we are very sorry for the delivery issues you faced with us. We have been in touch to ensure this was resolved, and please do get in touch should you require any further assistance. Kind regards, Nick and the FF Team.

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TriciaK

TriciaK

  • 2 reviews

Just what the space needed

published

The 2 seater couch fits perfectly in the area. Fairly easy to put together, although some of the predrilled screws holes did not match the other holes perfectly. Really happy with the color we chose, and look forward to many hours of coffee and couch sitting.

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Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi TriciaK, thanks so much for choosing to shop with us. It is great to hear that the sofa fits your space, and we hope to serve you again in the future! Kind regards, Nick and the FF Team.

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Peter S.

Peter S.Illawarra, NSW

Animal hairs and food in carpet

published
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JMW

JMWSydney

Great pieces!

published

Furniture that is attractive, functional and affordable. Slightly difficult to assemble, but that is not uncommon. Really happy with finished products.

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi JMW, thanks so much for choosing to shop with us. We're glad to hear that you like our range of furniture, and we hope to see you in our Bennetts Green store again soon! Kind regards, Nick and the FF Team.

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Linda

LindaIllawarra, NSW

The good prices pulled me in and the great service keeps me coming back!

published

Great value and super fast friendly service. From the moment I chose the item I wanted it took literally 10 minutes to have it paid for and in my car. You can't get much better than that!

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Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Linda, thanks so much for choosing to shop with us in Warrawong. It is great to hear about the service received and the quick experience with your purchase too! We hope to serve you again soon. Kind regards, Nick and the FF Team.

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Customer service

published

Excellent and knowledgeable service
Staff went above and beyond my expectations
Keep up the great work fantastic furniture thanks once again

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Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Brian, thanks so much for choosing to shop with us. It is great to hear that our Mornington team were so helpful, and we hope to see you back again in the future! Kind regards, Nick and the FF Team.

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Susan F.

Susan F.Wide Bay-Burnett, QLD

Great

published

Ordered a pick up.
Easy online navigation and order was ready promptly with great communication.
Pick up was simple and quick. Thank you

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Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Susan, thanks so much for choosing to shop with us in Hervey Bay. It is great to hear about the communication received, and we hope to serve you again in the future! Kind regards, Nick and the FF Team.

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Tania

Tania Murray Region, NSW

Perfect furniture for me

published

I love this store . All the staff that l had contact with were amazing. Always happy friendly and helpful, in store and when delivering

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Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Tania, thanks so much for continuing to shop with us in Albury. It is great to hear that the staff are always so happy, friendly, and helpful, and we hope to serve you again soon! Kind regards, Nick and the FF Team.

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Kez88

Kez88

  • 2 reviews

Exactly what we were looking for.

published

Good quality products. Not really any similar toddler beds to choose from but we like this one anyway.
Not hard to assemble.

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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kez88, thank you so much for choosing to shop with us. It is great to hear that you like our range of furniture, and we hope to serve you again in the future! Kind regards, Nick and the FF Team.

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Love the store and its workers

published

Very professional team, ready and willing to help with any inquiry. They know their products and are only to happy to answer aqny questions put to them.

Incentivised ReviewNo
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi ANC, thanks so much for choosing to shop with us in Armidale. It is great to hear that you found the team to be professional and helpful. We hope to see you in store again in the near future! Kind regards, Nick and the FF Team.

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Great buy

Great buyMurrumbidgee Region, NSW

Great Service

published

Very satisfied with desks purchased. Girls put them together themselves with minimal help from Dad. Look terrific in their rooms and will be very well used

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Questions & Answers

Keith T.

Keith T.asked

QLD, Townsville

where in Townsville are you

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Keith! Our Townsville store is located in Woolcock Street Supa Stores, 216 - 230 Woolcock Street, Currajong, Queensland, 4810. You can view more details here: https://www.fantasticfurniture.com.au/store-finder/store/Toowoomba?redirect=/store-finder/state/QLD?p=false&q=QLD Kind regards, Nick and the FF Team.

Ley D

Ley Dasked

WA, Osborne Park

Can you please remove that dreadful girl screeching about shoes and sox from your ads. It does your company no credit.

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ley, we do apologise that you do not like our new ad. We will absolutely take this feedback on board! Kind regards, Nick and the FF Team.

Aldo S.

Aldo S.asked

NSW

Lester lounge chairs

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Aldo! If you are looking for some leather sofas, we do not have any in our range. We do have the Tivoli, Coleman, and Finlay sofas which come in a Polyurethane option, which is a leather look. You can find our sofas here: https://www.fantasticfurniture.com.au/Categories/Sofas-%26-Armchairs/Sofas/c/Sofas Kind regards, Nick and the FF Team.

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Fantastic Furniture Physical store

Details

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CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and SofasBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
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