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Fantastic Furniture Physical store
4.6 from 9,296 reviews

Reviews

(7,354)
(1,320)
(145)
(93)
(384)
  • Product Quality
    4.5 (1,021)
  • Return Claim MadeYes (59) · No (1,012)
  • Warranty Claim MadeYes (48) · No (1,018)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Customer Service
    4.6 (1,036)

Reviewer Photos & Videos

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The office

The office

  • 2 reviews

Exactly what I wanted

published

Good quality, very easy to assemble. Instructions very easy to read. Very detailed description. Lovely staff at Traralgon shop. Very helpful.
I will be returning in the future.
I’m very happy with my purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTraralgon
See all answers

The reviewer stated that an incentive was offered for this review


colleene1

colleene1Peel, WA

  • 3 reviews

Great Service

published

Great Store, lovely staff, I have bought so much from this store, I should have shares in the place by now lol The service is always awesome and the staff are so helpful

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! Thanks so much for continuing to shop with us. We are so glad to hear about the service received in Mandurah, and we look forward to seeing you back again soon! Regards Nick and the Fantastic Team.

vkturbo176hp

vkturbo176hpWestern Australia

What a crap show

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationJoondalup fantastic furniture, which it aint
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Revel

RevelMid North Coast, NSW

  • 8 reviews

Waste of money Bought the Capri mattress 4 months ago and already is sagging where back/ hips support needed .

published

Mattress sagging , poor support
Unable to sleep as pain unbearable
Went back to store, told to take photos to prove mattress defects Waited all day to hear back . Replacement warranty very difficult. Sounds easy on webpage

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationTaree 2430
See all answers
3 comments
Revel
Revel

Refund process too slow. I have just had my 4th night in a row waking at 12-2 am with unbearable hip pain. Paid $599 for the mattress only 4 months ago. Can’t buy another mattress until refund granted. Worried my spine is going to get worse

Revel
Revel

Fantastic furniture just rang and have sent off claims form. Fingers crossed I can get the right mattress so I can finally sleep

Fantastic Furniture
Fantastic F.Fantastic Furniture

cowboy2321

cowboy2321South East Queensland, QLD

  • 7 reviews

Great Product and Service

published

Purchased a corner lounge from fantastic and would just like to say I am very happy with the product quality and that it was made in this country.
The delivery was also excellent with the company offering delivery tracking information on the day of delivery which is well above the standard I have encountered with other companies in the past.
The fact this company has followed up with each part of the buying process asking in emails how they had done to me tells me they are always looking where they have done well and for ways to improve.
I think this is telling in that they will not just rest on their laurels and is reflected in their overall great review score on this web site.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Patricia

PatriciaGreater Melbourne (Metropolitan), VIC

Very hot mattress, heavy and smells bad

published

This mattress ( sleepapedic queen firm) it was recommended by the sales woman as the best in store. It was indeed very comfortable ,however very hot, smells awful and very heavy and consequently hard to make the bad. I have just wasted $900 as I can’t keep it

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
4 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Patricia
Patricia

Hi Jivani my number 0490081295 and the order number is 3752010102455.
Thank you Patricia

Patricia
Patricia

The product is “Sleepapedic firm queen” mattress so there is no need for photographs since it is not damaged and in its original form.
Thank you for your assistance
Patricia


Vern B.

Vern B.

  • 2 reviews

Cheap but Great bed

published

Light easy too assemble and daughter loves it , decent bed for $99, budget bed great price , good selection off colours , only down side is clips for slats are a little dodgy but for $99 who cares

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMorayfield
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Picture Perfect!

published

I recently bought the Hayman Hall Table. It is amazing even better then the photos. It is the most stylish and affordable. It makes coming home from work more pleasant

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationChullora
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Natalie, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Svengali57

Svengali57Wide Bay-Burnett, QLD

We want to give a shout to the manager and his staff.

published

The manager went above and beyond in helping us after we'd bought our items and we couldn't speak more highly of the Hervey Bay store.
The cabinets were pretty straightforward to put together and display our items beautifully. We've bought about 15 items here and never had a problem. Cool city!!! AAA+++

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHervey Bay
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Steve H

Steve HSydney, NSW

Great shopping experience

published

Product was on display and in stock. Helpful staff at Point of purchase and loading dock. Easy to assemble and great value for money. Would have no problem recommending FF to anyone.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic Furniture Balgowlah NSW
See all answers

Heddy King

Heddy KingPerth, WA

  • 8 reviews

Customer Service Second to None

published

I would like to acknowledge the fantastic staff at the Rockingham store. I was in a psoition where my daughter and her children who live in China were needing to evacuate to Perth and go into self isolation. As we were unsure when and even if they would come to us I ordered and paid for two student desks. It turned out they didnt come to us and even though it had been two weeks since the order was placed I received a full refund. Cant ask for better customer service. Added to that the ladies were exremely helpful in the first instance when I needed advice as to what might be suitable and available. Thank you very much - I will certainly be back if the need arises.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockingham WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Heddy King, we are glad to hear you received helpful and understanding service from our Rockingham team in a stressful time! We really appreciate your feedback and we look forward to seeing you again. Kind regards Ryan and the Fantastic team


Sad balloon

Sad balloon

  • 8 reviews

happy with my laundry cupboards

published

Happy with my cupboards. I ordered two items, received a notification to pick them up. i called up and asked if they were both ready and they confirmed. I hired a truck to pick up the cupboards and when he got there he was told only one was available. That was really annoying that i had to pay twice for pick up. Happy with the cupboards though.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

David T.

David T.Greater Melbourne (Metropolitan), VIC

Great store, great value

published

This is the second experience at this store and every time I get great customer service. The only negative is that the range of products is limited, however, quality of available products is great nonetheless.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin store
See all answers

The reviewer stated that an incentive was offered for this review


Diane

DianeCentral Queensland, QLD

Fantastic & Friendly

published

My shopping experience was Fantastic and friendly, Sheena and manager were more than happy to make experience enjoyable and I got quality furniture at a very compatible price, plus an offer to assemble at rate.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMackay Queensland
See all answers
Nancy Patricia

Nancy PatriciaGreater Melbourne (Inner), VIC

Click and Collect - My item wasn't available in the warehouse

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOnline Store - Collection from Preston
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Susana

SusanaSouth East Queensland, QLD

  • 4 reviews

Fantastic Tallboy

published

As soon as I arrived at the shop I saw the Tall Boy that I had in mind and we bought it. The quality and price are very good. The lady of the staff was very helpful and we finished our purchase just in minutes. They are in renovation and the products are limited but that was not a problem. Thank you for all your efforts and work.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCapalaba
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Zoe

ZoeSouth East Queensland, QLD

Excellent customer service

published

The staff at the Ipswich store were amazing when we got home and our product was broken they replaced it the whole process was easy and the furniture is afford

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationIpswich
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Zoe, we are so happy to hear this! We will pass on this feedback to the Ipswich team, and we hope to see you in store again soon. Regards Nick and the Fantastic Team.

The reviewer stated that an incentive was offered for this review


AussieBrian

AussieBrianFar North Queensland, QLD

  • 10 reviews
  • 1 like

I kept my money in my pocket.

published

I'm happy others have had such terrific success with Fantastic Furniture but my experience has been very different.

Twice now I've walked into the Cairns store and found myself to be the only customer. Wandering around looking at all the different stuff and not one of the four staff on duty even acknowledged I was in the shop nor offered any assistance whatever.

Not so much as a good morning on either occasion.

I can promise there was a whole pile of money walked out with me today that would otherwise have been in the till.

1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Aiden K

Aiden KSouth East Queensland, QLD

  • 2 reviews

A very pleasant experience!

published

We were greeted immediately upon entering the store which was being renovated at the time. Staff were knowledgeable and patient while we sat on lounges and played with fabrics. Our last FF lounge lasted 13 years so we had no doubt when purchasing another lounge from them. I look forward to receiving it and am happy it is manufactured in Australia. Would recommend this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCapalaba
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Great products great service

published

Placed a online order for click and collect items were ready for collection straight away staff were very helpful and even the guy who helped load it all into my car. Loved our jade dining table and mambo chairs so much we went back the next day to get the matching barstools very comfortable and great quality. Super easy to assemble

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

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Questions & Answers

Linda

Lindaasked

I'm trying to contact the Windsor store on 07 33571142 but can't get through.
Is the phone out of order?
Is there another number I can call?
Many thanks,
Linda Dempster.

2 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Linda, I am very sorry to hear you haven't been able to reach our Windsor store. Please contact us via our website with your details and we can arrange a call back for you. Kind regards Ryan and the Fantastic team

Linda
Linda

Thank you, Ryan. Luckily, the phone line was working the next morning so I managed to speak to the staff.


Terry M.

Terry M.asked

do lowboys come assembled

2 answers
Fired Up
Fired Up

Ask the store

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Terry, unfortunately the majoring of our products do come flat packed. This includes our tallboys and lowboys. Regards Nick and the Fantastic team.


Terry M.

Terry M.asked

Do lowboy dresses come assembled

1 answer
Fired Up
Fired Up

Ask the store


Get an answer from our members and Fantastic Furniture representatives

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