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Fantastic Furniture Physical store
4.6 from 9,388 reviews

Reviews

(7,425)
(1,331)
(145)
(96)
(391)
  • Product Quality
    4.5 (1,107)
  • Return Claim MadeYes (62) · No (1,092)
  • Warranty Claim MadeYes (53) · No (1,095)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Customer Service
    4.6 (1,120)

Reviewer Photos & Videos

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Nick

Nick

  • 2 reviews

Useless service

published

I got a table but they lost the legs and nobody knows where they are. They ordered the legs from another store but they don't know when they will arrive so I either need to wait god knows how long or go to another store that is 40 min away. I will never ever buy anything from them.
Completely useless stuff.

Customer Service
Return Claim MadeNo
Michélle G.

Michélle G.Pilbara, WA

Love this store

published

I havent yet received my products, I would just like to comment on the amazing service I received from Nats at the Joondalup store. She is amazing and went the extra mile to help me with my needs

Product Quality
Return Claim MadeNo
Product Appearance As advertised
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Karen m

Karen mSydney Surrounds, NSW

Great store and great service

published

Went In store to look at products to redo my home. Found exactly what I was looking for. Staff were friendly, layout was great, service was great. I’m very happy with my purchases

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTuggerah
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
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Demetris K.

Demetris K.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Very good staff

published

This is the best and most helpful store I have ever been to. The staff really help you choose furniture like a mentor. The staff allowed my wife and I to look around, then assisted in choosing and were very knowledgable with the stock.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationcaroline springs
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

The reviewer stated that an incentive was offered for this review

Mumnoon H.

Mumnoon H.Metropolitan Adelaide, SA

Cheap and Reliable products and excellent customer services

published

Cheap and Reliable products and excellent customer services.
Easy to navigate a wide range of products that are value for money combined with excellent customer service from greeting on arrival to delivery of the product! Would definitely recommend to visit this store, especially if you are on a tight budget.

Customer Service
Product Quality
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mumnoon H., that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Lynda Mather

Lynda MatherSouth East Queensland, QLD

Top service and products.

published

Good range of products and affordable prices. Exceptional service by Chris when I purchased a dining chair last Thursday. He went above and beyond and even took the item to my car for me.
The Logan store is where I have shopped for years and always get just what I was looking for.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan Super Centre
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Lynda Mather, thank you very much for choosing to shop with us in Logan and taking the time to share your experiences with Chris!. We hope to serve you again in the future. Regards Ryan and the Fantastic team

Cissy

CissySydney, NSW

Great furniture at affordable prices

published

The shop was busy but we were still made to feel like we were the only ones in the store. Charmaine was extremely helpful and knowledgeable (which was a pleasure as we had just been in a store previously where only one girl sat at a desk, who acknowledged us but never got up to see if we need assistance and we were the only ones in the store). We purchased a three seat and two seat lounge, TV unit, hall table and coffee table. Great value for money

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith NSW
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Cissy, thanks so much for shopping with us in Penrith and sharing your experience! It is wonderful to hear you were assisted by Charmaine and we hope you enjoy your new living room furniture! Kind regards Ryan and the Fantastic team

Rebecca

RebeccaMetropolitan Adelaide, SA

Amazing !

published

I went in store to get a office chair to start working from home, I acknowled within moments of coming into the store and asked if I needed assistance. - Going over to the office chairs there was a wide selection of stock and I found the right chair for me. The area was clean and easy to move around. Thank you for a great experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMunnoparra
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Rebecca, thank so much for sharing your experience! it is wonderful to hear you received great service in-store and we hope to see you again. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Paddy

PaddySouth East Queensland, QLD

  • 2 reviews

I walked in and felt excited in knowing I'll find my lounge suite here

published

Spacious, colour, staff knowledge, variety. Wonderful experience.
Friendly professional service, have me time to think of options that were kindly suggestions.
I'm going back again soon.
Plenty of parking for customer, easy to locate store, very clean and very tidy store

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationToowoomba
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2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Paddy
Paddy

Your very welcome Ryan.
Cassandra was of great value.

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Frank

FrankBendigo

  • 4 reviews

The worst of the worst furniture

published

Bought a double bedroom with side table and a dresser, the furniture is made with chip board, I haven't seen actual chip board sold in Australia for a long time, The board chipped easily, the laminated cover peeled just by resting a piece of furniture on the carpet. Never again, good price doesn't mean rubbish furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBendigo
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Bec

BecGreater Melbourne (Outer), VIC

Fantastic all around!

published

Like many others, I have found myself needing to invest in office furniture as a result of the coronavirus leading to working remotely. The item that I wanted was unfortunately sold out, however the staff were incredibly empathetic and provided me with clear options on ordering from the distribution centre. I decided to do this and the communication has been clear about delivery. I also have no doubt that staff would contact me if anything changed. I am very happy that the staff can provide such ease and friendly service during a time of stress and uncertainty, and I love my new work desk! Great job and keep up the wonderful work.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThomastown, Victoria
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Bec, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that our team were able to assist in these uncertain times and we hope to serve you again in the future! Regards Ryan and the Fantastic team

Fantastic furniture fantastic prices fantastic service fantastic all round

published

I always buy from fantastic furniture and the quality is always great service is even better price is always unbeatable and the assembly of products very easy and instructions I can follow. I love fantastic furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMandurah
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Nikki, thanks very much for continuing to shop with us! It is wonderful to hear you have had great experiences with our products and we hope to see you again soon. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review

Ali

AliGreater Melbourne (Outer), VIC

Love it!

published

extremely satisfied with everything! bedroom furniture package is better than i expected and while i was there i received excellent friendly service. Me and my wife will definitely come back again for a living room package!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationThomastown, Dalton road.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Ali, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

The deal was good but long time delivery

published

My mum in law reccomended fantastic furniture and they had good deal! However I haven't received them yet because the delivery is taking long. Can't wait to have the beautiful furniture!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHoppers crossing
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The reviewer stated that an incentive was offered for this review

Tanya M.

Tanya M.Wide Bay-Burnett, QLD

Staff were friendly..one of the delivery guys was extremely rude and disrespectful

published

Our experience in store was ok..but the delivery wasn't. The delivery guy was swearing while trying to put the couch together, than walked out.So we are left wondering is it connected properly,as it's a modular couch..we also found after the recliner part doesn't work ..we are still awaiting a replacement .

Customer Service
Product Quality
Product Appearance As advertised
Store LocationHervey Bay Qld
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Annette

AnnetteRichmond-Tweed, NSW

Value, Quality furniture

published

Quality of lounge is excellent for the price. All the latest styles and colour fabrics. The fabric protection plan was so easy to take out and the after care fabulous.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHelensvale
See all answers
Gazza

GazzaSydney, NSW

Friendly & informative staff. Good range of affordable furniture. Extremely helpful

published

Pantry was great well designed
Staff where very helpful and friendly
Make you feel welcome which is why I go back
The product was not available at Penrith and I needed it straight away and the staff found at another store for me and contacted them to make sure they had and held it for me.
The staff went out of their way to help

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPenrith visited. Moore Park Purchase
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Gage

GagePerth, WA

Never ever buy a mattress from FF. I bought one and it collapsed after 3 weeks. I called at least 12 times to no help

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsbourne
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Chris R

Chris RCentral Queensland, QLD

Spent heaps but didn't get a discount

published

Having done all my research online and visiting the store to place my order valued over $6200 i was extremely disappointed to be only given a $74 delivery fee waiver versus maybe a 5% to 10% discount on such a large order. Receiving a survey within two days of placing an order for goods, and not actually having the goods seems somewhat strange aswell.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRockhampton
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Kaylene

KayleneIllawarra, NSW

  • 4 reviews

Great to deal with

published

The store was easy to navigate around, I was quite happy with the products that I bought which are on order as I changed the colour of the sofa and the chairs to go with the dining table

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPrincess highway South Nowra
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kaylene, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Linda

Lindaasked

QLD, Windsor

I'm trying to contact the Windsor store on 07 33571142 but can't get through.
Is the phone out of order?
Is there another number I can call?
Many thanks,
Linda Dempster.

2 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Linda, I am very sorry to hear you haven't been able to reach our Windsor store. Please contact us via our website with your details and we can arrange a call back for you. Kind regards Ryan and the Fantastic team

Linda
Linda

Thank you, Ryan. Luckily, the phone line was working the next morning so I managed to speak to the staff.

Terry M.

Terry M.asked

VIC, Thomastown

do lowboys come assembled

2 answers
Fired Up
Fired Up

Ask the store

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Terry, unfortunately the majoring of our products do come flat packed. This includes our tallboys and lowboys. Regards Nick and the Fantastic team.

Terry M.

Terry M.asked

VIC, Thomastown

Do lowboy dresses come assembled

1 answer
Fired Up
Fired Up

Ask the store

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