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Fantastic Furniture Physical store

Fantastic Furniture Physical store Questions & Answers

ACT, Fyshwick, NT, Darwin, QLD, etc...
4.6 from 9,679 reviews

12 questions from our users

Gregory Jonathan R.

Gregory Jonathan R.asked

NSW, Warwick Farm

I am just wondering ,is your Warwick Farm store still open due to the Coronavirus,and if so, what is your opening hours?Ir if you are not open ,can you please help give me a idea on when you will be open?

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there! We are still operating as per our normal hours of 9am-5:30pm Monday to Friday, 9am-5pm Saturday, and 10am-5pm Sunday. You can view these hours here: https://www.fantasticfurniture.com.au/store-finder/store/Warwick%20Farm?redirect=/store-finder?p=false&q=warwick%20farm Regards Nick and the Fantastic Team.

Linda

Lindaasked

QLD, Windsor

I'm trying to contact the Windsor store on 07 33571142 but can't get through.
Is the phone out of order?
Is there another number I can call?
Many thanks,
Linda Dempster.

2 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Linda, I am very sorry to hear you haven't been able to reach our Windsor store. Please contact us via our website with your details and we can arrange a call back for you. Kind regards Ryan and the Fantastic team

Linda
Linda

Thank you, Ryan. Luckily, the phone line was working the next morning so I managed to speak to the staff.

Terry M.

Terry M.asked

VIC, Thomastown

do lowboys come assembled

2 answers
Fired Up
Fired Up

Ask the store

Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Terry, unfortunately the majoring of our products do come flat packed. This includes our tallboys and lowboys. Regards Nick and the Fantastic team.

Terry M.

Terry M.asked

VIC, Thomastown

Do lowboy dresses come assembled

1 answer
Fired Up
Fired Up

Ask the store

shirley Jenny b.

shirley Jenny b.asked

VIC, Mornington

do you have sofa beds

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Shirley Jenny B,! We have a great range of sofa beds you can view here - https://www.fantasticfurniture.com.au/Categories/Sofas-%26-Armchairs/Sofa-Beds-%26-Futons/c/Sofa%20Beds%20%26%20Futons Kind regards Ryan and the Fantastic team

Bridget W.

Bridget W.asked

Physical store

Hi what do I do if a piece of my furniture (Como Tallboy) is lacking one of the holes shown in the diagram so there’s nowhere for the screw to go? Don’t want to drill it myself in case it’s in the wrong spot (also don’t own drill)

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Bridget W. I am very sorry to hear about your Como Tall Boy. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. Would it be possible to email me your purchase and contact details? My email address is reviews@fantasticfurniture.com.au Regards Angelina and the Fantastic team

Fei

Feiasked

Physical store

Hi there, I purchased Bravo Queen Bed (queen size) just 2 and half year ago, last night I found central part (steel bar) broken up, just woundering can I just order the broken part from local store?

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Fei, I am so sorry to hear about your Bravo Queen bed. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. Would it be possible to email me your purchase and contact details? My email address is reviews@fantasticfurniture.com.au Regards Angelina and the Fantastic team

Shahaan M

Shahaan Masked

Physical store

Hi. Can you advise whether you use wood from sustainable sources for your products, particularly your beds, and the fabric used for the bed heads on your scandi-style beds?

1 answer
Fired Up
Fired Up

As you know this is a REVIEW site and NOT the FF website.

I don’t understand why you have not asked them directly ?

Nicholas Morrell

Nicholas Morrellasked

Physical store

Hi I bought a Saville king bed just under a year ago. Had to have the mattress replaced as it was sagging within months and now again new mattress it is sagging. Is it because of the bow slats? It's hurting my hip really bad. Indent know how those slats support the mattress as they sunk in the middle from the bow. I'm not wanting to pay more for mattress or anything else.

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Nicholas, I am very sorry to hear about the issues with your mattress. If you could please send us an email to reviews@fantasticfurniture.com.au with photos of the mattress, your contact details and sales order number we would be happy to assist. Kind regards Ryan and the Fantastic team

Kylie R

Kylie Rasked

Physical store

Hi there,
6 months ago I brought a "Bobbi" triple bunk bed frame, it squeaks like all hell no matter if my daughter's on the top or bottom bed. It makes noise on every side of the frame.
The base of the bed didn't line up with all the holes even to start with.
I can hear the squeaks through the bedroom wall. Its quite frustrating and wakes us up every night.
Also brought a queen "Bliss" mattress. There is one point that feels like its digging into me. I've even put a $170 foam mattress topper on it and can still feel it.
The delivery guys were really rough when dropping it off as they had forgotten it and had to go back to get it. Then only 1 bloke carried ot upstairs and the mattress was bending and flopping all over the place
What can be done here please?

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Kylie R, I am very sorry to hear about the issues with your Bobbi bunk bed. We kindly recommend retightening the bolts, then using a small amount of WD40 on the joints which should eliminate any squeaking. Kind regards Ryan and the Fantastic team

Sharlene

Sharleneasked

Physical store

I brought the Modena Queen Bed with Storage less than four years ago, and had to hire someone to put it together (the drawers were a bit much for my own capability). Since then, I’ve had two broken slats, which were quickly replaced, but now the side rail on one side has completely broken away from the base. I’ve noticed the bed has been discontinued, and upon contacting the store, they weren’t able to say if this was a common issue and led to the bed being discontinued (I’ve noticed on here that it has been mentioned a couple of times). There is one in the warehouse but my concern is that I’ll end up paying someone to put it together (cost me about $300) only to have the same thing happen in a few years again. Has the bed been discontinued because of a design issue, and is it possible to get a different model queen frame / base instead if so?

2 answers
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sharlene, thank you for contacting us. I am sorry to hear of the problems you are having with your bed. The Modena Queen Bed with Storage was discontinued due to poor sales not any quality related issues. The standard Modena Bed was a more popular product so the decision was made to expand that range to other sizes and remove the storage option which was not as popular. Can I ask for you to send me an email with your sales order number and also your best contact details and we will be in touch to discuss some options. Kind Regards Jessica and the Fantastic team

Fantastic Furniture
Fantastic F.Fantastic Furniture

Apologies, I forgot to add that my email address is reviews@fantasticfurniture.com.au Look forward to hearing from you soon! Kind Regards Jessica

Nadia S

Nadia Sasked

Physical store

How do i attach the legs to my jazz sofa? I have mislaid my instructions

1 answer
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi there Nadia S! You will first need to unscrew the small black castor feet, which will expose handy guides for you to insert the wooden legs. Kind regards Ryan and the Fantastic team

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